AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1026 results found
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Up-date AOL Gold?? to be compatible with Southwest airlines website--
Again--up-date AOL Gold??(yeah right) to be compatible with the Southwest airlines website--they keep showing an "error" message when searching for fares--SWA will work when I use Google Chrome instead!! What does that tell AOL???
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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Emails with no @ ?
I keep getting emails no @ just letters no emails address can't aol just not accept them?
Please open Settings – Mail – General, there is an option “View email addresses” or “Sender’s name”
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Please send us a crash report in order for our engineers to look into this. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
oath
i have a chrage for 5.29 from oath products is that aol
Please access myaccount.aol.com and check if you are paying for an AOL or an Oath related product.
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whenever I search for emails coming from c- , the only emails that I can obtain are one's that I have sent, not received
whenever I search in AOL Gold for emails, I can only obtain sent (TO) emails, not received emails. I can do both when accessing AOL through another browser.
Make sure you select the correct folder when you use the search option. When you search for an email, the program will use the folder you’re in at the moment.
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Improve AOL atrocious HELP service --- it is next to non-existent
Why does AOL continue to ***** around with my sign on using either of my addresses. Now I can sign on to *******@aol.com. I am told that the account I've had for more than 10 years doesn't exist.k & why am I taking this approach to say that -- because the HELP page doesn't respond. That there is the problem that on several sites i must use, I can't because AOL can't hand them or do things needs to use that site. I've about had it --- How;s tat for and idea.
If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: https://help.aol.com/articles/my-account-was-deleted
If you need information about your account status, please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Email webpage
Back in the day you could email a webpage just by hitting an envelope icon. Bring that back!
If you are looking to send a webpage in an email click on the heart icon and select Insert in mail from the menu.
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Need to 'download' aol for my laptop. New windows 10 operating system.
I need to "DOWNLOAD' the APPLICATION. The exe file.
If you are looking to download the AOL Desktop Gold please follow the steps here: https://help.aol.com/articles/aol-desktop-downloading-and-installing
If you encounter any issues you can reach out to the AOL Desktop Gold team at 1-888-265-3733
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I tried 8 times to turn off the Wayfair advertisement that lead a Political story. Hitting the X never did it. It kept coming back and bl
Do not run Wayfair ads on major news stories
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Technical Support
Why can't I talk to someone that speaks "REAL ENGLISH" and can understand my issue??????????????
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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FIX ADS COVERING THE "PEOPLE HERE" LIST IN CHATROOMS
Please either fix the ads so they don't cover up the "People Here" list and "Notify AOL" button or please stop the ads. This is extremely annoying. At times the ads work their way up to nearly covering up the entire "People Here" list. The only way to fix it when it does this is to exit and re-enter the chatroom.
Please send us a crash report in order for our engineers to look into the issue you are experiencing.
To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Trouble Deleting Emails
Lately, when I click on an advertising email in order to delete it, the email tends to open up. Is this intentional on aol's part in order to increase clicks? I find it annoying and a waste of my time.
In order to delete the email, make sure you are not double clicking it. Click only once and then select the delete option.
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AOL not saving passwords to access websites
AOL will not save user names and passwords I use to access websites, so I have to type the information is each time I want to open a site, such as my bank. How can I fix that?
Please go to the Settings icon on the toolbar → Browser → Passwords → check ‘Offer to save passwords I enter on the web’ (changes are saved automatically).
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More issues with ads
When an email won't open for 2 or 3 minutes its a problem for me. When it won't open because the ******* ads aren't loaded first on the margin of the email thats really a problem for me. Its happening more and more. My computer freezes up because the ads aren't loaded, I can't do anything but hard crash my computer or use control alt delete and restart the whole **** machine. I can leave aol open, go play a game and come back and its still frozen, I have to restart to be able to write an email. Its…
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.
In case you continue to experience performance issues, please call us at 1-888-265-3733.
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Complaint
Complaint - Case # 11193105 Unable to access my bank (efirstbank) thru AOL. Worked with online staff and they determined this is a known issue and will be handled with next AOL update. Been a customer with AOL for over 20 years and disappointed with outcome which is just to keep checking and wait for a resolution. Sincerely ** Dolsby
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Would like to see my mail bigger, my folders smaller & no adds on the right.
Would like folders smaller, e-mails bigger & not see ads on the right
As an added feature you can now zoom in and out of your mail depending on your preference. You can also set mail to a default zoom level in the Mail Settings. Please check out this article for more information: https://help.aol.com/articles/adjust-your-mail-zoom-settings-in-aol-desktop-gold
Sincerely,
AOL Product Support -
Why do we have to lose our stock portfolios we set up on AOL and move them to Yahoo? AOL is my IP and that's where I want them.
Why do we have to lose our stock portfolios we set up on AOL and move them to Yahoo? AOL is my IP and that's where I want them.
This is a good overview of Yahoo Finance in general: https://help.yahoo.com/kb/finance-for-web/started-yahoo-finance-sln3642.html?impressions=true
This one is a brief overview of some of the features that portfolios offer: https://help.yahoo.com/kb/finance-for-web/track-investments-watch-portfolios-sln7034.html?impressions=true
Here you find out how to Migrate your portfolio to Yahoo Portfolios:
https://help.aol.com/articles/aol-portfolios-will-be-discontinued -
PUTTING AOL MAIL IN SPAM FOLDER
WHAT IS THE PROBLEM WITH "AOL" NOW ?????? WHY ARE U PUTTING MY "AOL" MAIL IN THE "SPAM FOLDER" ???????? ARE YOU ALL GOING CRAZY AGAIN ????????????????????????????
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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2414 Aol Gold lock up "not responding"
You keep closing BUT NOT FIXING this BUG ..
Then tell us to call the hired garbage pickers to fix it? Give us YOUR phone number where a developer answers and explains WHY they can't fix this issuePlease send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
AOL Log in issue
Whenever we travel to Scotland, I am always having an issue with my
Password and a lot of changes is happening on my account last week of August. It's very inconvenient. Please get a fix on this as soon as possible for us to stay longer on AOLYour IP address is your location online and each session should start with the same few sets of numbers. Click any recent activity entry to view its IP address as well as the date and time it was collected. If one is drastically different from the others, remove it and change your password. Be aware that there are some legitimate reasons why your history can show unfamiliar locations, such as your mobile or AOL Gold software detecting the wrong location or Internet provider using a proxy server.
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