AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Aol is not saving new contacts in my address book It saves it on the screen but as soon as i leave the window and return its gone help!

    Aol is not saving new contacts in my address book It saves it on the screen but as soon as i leave the window and return its gone help!

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  2. mail screen clutter

    When I read and close an e-mail, I have to close out of mail completely and get back in to read another e-mail. If I don't, although the e-mail I'm closing does go away, it is replaced by solid blue covering the rest of the mailbox. THIS DOES NOT HAPPEN WITH MY GOOGLE MAIL ACCOUNT or any other application.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  3. password save

    AOL gold does not prompt me to save usernames and passwords, even though I have selected that function. I do not know how to fix this. I am trying to do it on my Craigslist account. Google chrome saves the username and password. Because of the ease of going to websites on Chrome, I have to have 2 browsers open all the time.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. AOL Desktop's Background picture flashing off and on

    I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. What happened to my favorites on the tool bar

    Why do my Favorites no longer show up on the tool bar.

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    5 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  6. Why can I only see a limited number of the emails in my inbox?

    Desktop Gold will only let me view a very limited number of new and old emails, though I have many more. I have to go to Google and aol.com to read and deal with the rest. This is annoying, as I am paying a monthly fee for more convenience and help.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Big Graphic change in Email

    As a member of several graphic groups, we have always been able to see all graphics included in the email. Now all of a sudden you have completely changed it. As usual without a warning or explanation, you are making us work much harder and take extra steps!!! Why is it that it appears to be your goal to take all the good and popular things we've enjoyed for years away and make things so difficult..... WHY???
    can't you return the way we showed our graphics just a week ago??

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  9. cannot pull up! Flashes on and flashes off!

    I cannot connect! Says invalidate program!

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.

    Are you doing anything to solve this this problem? I have to continue to re-boot 3 or 4 times until I get all my favorites back in the toolbar but I still loose my signed in passwords no matter what. And when I switch screen names my favorites are gone under that screen name. You can contact me under either of my screen names. Or will you ignore me as you've been doing? posted 12/2/2020

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    0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  11. Need a way to move mail back to the original Sent Folder. I moved emails by mistake and can't put them back

    Can't put emails back in the sent folder that I accidentally moved to other folder.

    ALSO, I can't move between folders New to Old and Sent.
    Keeps getting jammed. What did you do in your latest update? Something that ruined by AOL Gold?

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. welcome page articles

    AOL, HELLO.......i CAN NO LONGER CLICK ON AN article in the welcome page and read it before proceeding .....I enjoyed doing that for years,......What happened..??????

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    1 comment  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  13. Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.

    Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.
    Support already ended conversation( HUNG UP ON ME) without solving problem. Very disappointed in Tech support.

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    morpar shared this idea · Nov 25, 2020 · Flag idea as inappropriate…
    RESPONDED ·

    ADMIN
    Product Support (Product Support, AOL) responded · Nov 25, 2020
    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that…

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. CODE:ET 5012 SERIOUSLY?

    WHAT THE **** IS THIS CODE? ALL I'M TRYING TO DO IS DELETE MAIL FROM MY MAILBOX AND THIS IS THE ERROR CODE SHOWING. WHAT IS THIS CODE ALL ABOUT? THE FACT THAT AOL SUCKS AND BLOWS AND JUST DOESN'T WORK AT ALL BUT WILL TAKE ALL OUR MONEY ANYWAY? YEAH. FIX THE **** THATS GOING ON FOR THE PAST WEEK, NOT JUST A DAY OR TWO, BUT GOING ON FOR A WEEK.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Stop and Think

    Don't fix things unless you can make them better and not create work for your subscribers. Grrr Something happened on AOL Gold, etc. that has screwed up all of my passwords: bank, Facebook, AOL. I am so irritated.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. WHY is most of my mail going directly to the deleted file ??

    why is a lot of my mail going directly to the deleted file I have been with AOL since 1995 and getting very disappointed with AOL

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    4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Database cleaning?

    why am I getting this garbage of "database is cleaning up files..." and after this runs, clickable links don't work in emails, my computer is so **** slow its unreal. It was bad before you started once again reinventing the wheel and screwing things up. Stop with this ******** already. We pay for your services and you do nothing but jack things up. Stop with the database ****.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. browsing history is not being saved when relaunching or reaccessing AOl Desktop Gold please fix it

    browsing history is not being saved
    when relaunching or reaccessing AOl Desktop Gold

    please fix it

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Photo folders

    How do I make this thing put new pictures into dated folders like it did for years and just stopped ?

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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