AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. MAIL NOT LOADING

    THIS IS NOT AN IDEA, ITS A PROBLEM. I'VE BEEN ONLINE FOR THE PAST 15 MINUTES WAITING FOR MAIL TO LOAD AND ITS STILL NOT LOADED UP. WHY ARE WE PAYING FOR A PROGRAM WITH SO MANY FLAWS, SO MANY ISSUES THAT WILL NEVER BE RESOLVED BECAUSE AOL DOESN'T GIVE A **** ABOUT US, THE PEOPLE WHO PAY AND GET NOTHING BUT A HEADACHE IN RETURN. WHEN WILL THE MAIL GET LOADED? I MAY CATCH COVID AND DIE FIRST.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Old mail

    If I'm finally able to open Old Mail and try to open one all I get is a blank gray box, the same thing I get when my bank sends me the weekly update. Norton has scanned my hard drive and nothing.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. FIX the browser IMPORT saved password and bookmarks

    When I was looking to see why a saved password didn't work, I found most were missing.

    used Settings> Browser> passwords.
    I started the IMPORT for saved passwords from my Chrome brower about 45 minutes ago, and it is STILL RUNNING !?!

    Canceling and Bringing up a new instance, I see NO added saved passwords!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. password saving STILL not working properly

    I've seen the Question "Save this password?" come up when adding a new URL login. So I know it CAN WORK - sometimes.

    BUT -

    I had changed my password for a site. The AOL browser tried to use the old one, and of course it failed. I entered the new password, but it was NOT SAVED, it continued to use the old one, I continued to enter the new one, to no avail - the old password was NOT replaced.

    Went to SETTINGS.- BROWSER - PASSWORDS, the box is Still checked.
    I DELETED the site's entry and stored password,…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?

    There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'

    Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Sorry, we don't recognize this email

    When I sign up the new aol email account and log in, It alerts Sorry, we don't recognize this email. Please help to check and resolve
    Username: **

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Passwords STILL not being saved

    YES, I have "Save" set in Passwords via the Settings,
    NO, Passwords are NOT being saved..

    I've mentioned this several times over several releases.
    When the password had been changed and I'm told it is the
    wrong password, entering a DIFFERENT one and it does NOT
    swap out the old for new.
    I deleted the FACEBOOK entry for that reason, hoping that it will
    put them back with the new password.. NO, FACEBOOK and when I did enter it Neither ID or Password was saved...

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. AOL Desktop Gold language

    Please change my AOL Desktop Gold language back to English.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Fix problems

    I wish the problems AOL has would be repaired , i cant get into my mail settings to change anything concerning my mail also when i am on AOL as soon as new emails come in it shows the number of emails i have waiting however i am not able to view the emails , i have to log out then log back in before the emails will be able to be viewed. I am paying alot for service that recently has gone down hill , maybe i should check and see if the free edition of AOL is available…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. How many obstacles can you invent? My AOL GOLD Desktop has been taken from me. How do I get it back by Microsoft? user ***

    Can you read what I just wrote??? Through Microsoft Recovery I have lost my AOL GOLD Desktop, though I had it long before the Recovery date I used. What Edge gives me for AOL is a mess, not easy to use, God knows who invented it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. FEE FOR AOL IS TOO HIGH!!

    I have been paying 31.99 for AOL for YEARS and the service has only gotten worse every year. It freezes up daily and for months I couldn't open my mail. I want this amount drastically reduced especially since I could be getting service for FREE!!!!! PLEASE reply to this email and give me a better deal so I won't have to quit using AOL!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. AOL Tech Help

    Due to the AOL Tech help.....I have NO welcome screen. It is blank when I sign on. In order for me to get welcome screen....I must sign off & on 6 or 7 times to get it. Also, I have to use the keyword hundreds of times to get the welcome screen. I have to do both of these things in order to get welcome screen. AOL tech help does not help at all. Every single time I call AOL tech help.......I get cursed out because especially if I do not buy anything. AOL tech help also flashes a middle…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Mail I have read is staying in my New mail folder instead of just the IN or Old mail folders as it did until 2 days ago.

    Mail I have read is staying in my "New"mail folder instead of moving to the "IN" or "Old" mail folders upon closing Mail on the AOL Desktop Gold -- this just started happening 8/17/2020. Was there an update that caused this?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. font

    There is a problem with the font and it must be repaired. It does not change including incoming emails. The computer is not allowing me to choose the font of my choice. This is NOT an idea, it is a problem with a complaint.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. The Envelope icon on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore

    The Envelope icon to open up the email on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. why can't I get the AOL GOLD that was downloaded yesterday.

    Victor at AOL fixed my AOL Gold and now it wont't open. I pay for AOL.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Icons on Toolbar MISSING

    Icons on Toolbar MISSING

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base