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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1387 results found

  1. MAIL NOT LOADING

    THIS IS NOT AN IDEA, ITS A PROBLEM. I'VE BEEN ONLINE FOR THE PAST 15 MINUTES WAITING FOR MAIL TO LOAD AND ITS STILL NOT LOADED UP. WHY ARE WE PAYING FOR A PROGRAM WITH SO MANY FLAWS, SO MANY ISSUES THAT WILL NEVER BE RESOLVED BECAUSE AOL DOESN'T GIVE A **** ABOUT US, THE PEOPLE WHO PAY AND GET NOTHING BUT A HEADACHE IN RETURN. WHEN WILL THE MAIL GET LOADED? I MAY CATCH COVID AND DIE FIRST.

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  2. settings dont save after sign off. logging back in erases back to default

    settings and favorites added to toolbar erase after sign off. nothing saves unless you stay online and open, The moment you sign off or close it all goes to default. waste of time adding favs to bar and changing settings if they are going to disappear once you sign off. might fix the coding that shows on top corner of software too with a shield. it has a small shield with alot of bad coding showing. hover over it and it disappears and comes back once you move cursor.

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    0 comments  ·  Toolbar  ·  Admin →
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  3. When saving to favorite places, it used to save at the end of the list.

    Now I have no idea where it saves any new pages I need.

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    3 comments  ·  Toolbar  ·  Admin →
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  4. I can't open my emails Why?

    Fix the email problems - cna't ope emails - can't delete emails must do 2 or 3 times. spam goes to recently deleted WHY all these problems??

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  5. Find a way for paying customers to get help for a problem that your site doesn't provide

    My cover page on Gold switched language and unable to change it to English

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  6. Beta Version

    Does all the info in the email I got about the Beta version apply to Desktop Gold, and do I need to initiate action to receive updates?

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  7. I am having NO AOL Desktop Gold experience; you keep kicking me off June 17&18, 2021

    My AOL is kicking me off. June 17 & 18, 2021. What are you doing to fix this?

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    0 comments  ·  Browser  ·  Admin →
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  8. Why do I have to click on email twice to get it to open? This has just started. New glitch?

    Why do I have to click on email twice to get it to open? This has just started. New glitch?

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    13 comments  ·  Mail  ·  Admin →
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  9. I am SICK of this!

    I am SO SICK of having to reset my settings EVERY TIME I WANT TO PLAY GLOBESPOTTER! It never works the first or even the third time because I just don't know which white circle to click on. I know what I want to play and it's not up to AOL to make it so blastedly hard for me to do it!

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    0 comments  ·  Other  ·  Admin →
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  10. HOW TO STORE MY PASSWORD

    For 31 yrs of my AOL service I've been able to Store Passwords by typing that phrase into a box using Control K, then following the very simple process offered by AOL.

    Today I get no process for storing my password. Worse yet, I can't find any free "HELP" function available to me -- even though I pay $40/mo to AOL. That really sucks, unless someone reading this cares to help me store my password.

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    0 comments  ·  Account  ·  Admin →
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  11. Events and appointments are not shown on the AOL Calendar.

    Events and appointments are not shown on the AOL Calendar.

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    5 comments  ·  Other  ·  Admin →
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  12. PLEASE

    AOL GOLD only keeps emails for 2 weeks. It would be great to have emails for at least 6 mos. Google has them forever. My son says this is why "no one has AOL anymore." I have had AOL for more than 30 years, and I have been happy with it, but I am not happy being able to retrieve emails than are more than 2 weeks old. PLEASE improve this!

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  13. I am having a hard time editing my address book

    I am having a very hard time editing my address book

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  14. Cancel my aol mail account

    I have been hacked on my e mail account I need to cancel accou

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    5 comments  ·  Mail  ·  Admin →
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  15. OOOPS- someone forgot the PASTE in the email, right-mouse-click drop-down!

    Here I am with the data copied, But WHERE oh Where is the PASTE?!!

    I NEED IT!!!

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  16. address bar no longer works as advertised

    The 'address bar' on the top left of the wellcome screen no longer lets me directly search for a topic or place

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  17. adding new user name to AOL Gold

    I am subscribed to AOL Gold and when I tried adding another username, I got the message that I need to subscribe to AOL Gold. Do I have to pay additional fees for each username?

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    1 comment  ·  Account  ·  Admin →
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  18. Please fix the copy/paste function - it seldom works and now has a copied bit of text stuck in the copy memory so it's messed up other sw!

    In GOLD, the copy/paste function in Write does not work correctly. Usually it doesn't copy at all; now it is holding onto the last thing I managed to copy in AOL several days ago so that I cannot copy anything else from any application. I just keep getting that same bit of text from an AOL screen. I see others have complained about copy/paste, but you've closed the issue. But it is NOT fixed yet!! Please reopen!! Thanks

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    7 comments  ·  Mail  ·  Admin →
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  19. Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails

    Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.

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    1 comment  ·  Mail  ·  Admin →
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  20. address book

    yet another day goes by--probably 10 days now?? with no response from AOL technical support. My contacts list has disappeared in AOL desktop Gold only. can not get any support or help from AOL. Now I am starting to have the true meaning of AOL. A******* on Leave. What does it take to get help with this pitiful software

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