AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Virus threat thwarted when opening Huffington Post article

    This is the second time this happened. As soon as I clicked on the article a notice came up from my Bitdefender program that they weren't letting me go to the page because there was a threat. It's not enough that the Huffington Post is a horrible publication? Now this??

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  3. AOL Gold sucks

    1 I haven't been able to sign in for the past 24 hours due to "security reasons". #2 I don't know what good it will do to give my email address since I can't sign in. #3 Aol Golds is the worst internet experience ever, go back to the old aol Desktop.

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  4. Midis don't play on this browser.

    They play in Internet Explorer. Please fix this. I have tried several different midi codes to no avail. For this and for other reasons I have been using Internet Explorer as my browser. Also, when I right click on properties on a graphic all I get is the name of the file. Internet Explorer shows a lot more info thn that. This is a horrible browser.

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  5. I cannot put automatic attachment on a new email it opens up the previous version which is now defunct. AOL Customer service explained th

    Put it back to the way it was on AOL 9.8 where you click the email envelope which automatically attaches the attachment to a new email. If you could do it before why not with the new AOL Gold.

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  6. My email is not being delivered to the right screen name.

    My email is not being delivered to the right screen name inbox.

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  8. Cannot send email "BCC" with .1630

    It puts the "(" behind the address

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  10. NO UPDATE FILE FOR 1630

    THIS DIDN'T HAPPEN AND I CAN'T FIND THE 1630 UPDATE

    If the version is lower than 11.0.1630, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.

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  11. You want to improve "gold"? Start over cause it ain't working

    What has happened. Now when I sigh on, there is NO option for a screen name and when I tried to open an email, it took over 6 minutes and it still was not open. I gave up trying after that. You "fix" one thing and break 5 others.

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  14. I HAD 40 OR MORE EMAILS WITH EDITED PHOTOS THAT I THOUGHT WERE SENT NOW I HAVE BEEN TOLD THAT THEY COULD NOT BE SENT FROM PHOTOIMPRESSION 6.

    FIND MY 4O PLUS EMAILS WITH EDITED PHOTOS IN THEM THAT WERE NOT SENT SINCE I WAS FORCED TO SWITCH TO GOLD...WITH THE OLDER VERSION I COULD MAIL THEM F,,,ROM PHOTOIMPRESSION 6,,,,,NOW I HAVE BEEN TOLD BY AOL THAT THEY ARE LOST ..THIS MORNING THE TECH MAN UNINSTALLED THE OLD VERSION OF AOL...HELP................VERY IMPORTANT...

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  15. Ignore causes chat to lock up

    If I do not have to ignore anyone, chat works great. If I put people on ignore, after 1/2 to 1 hour, you cannot post anymore. You have to exit the chat room and go back in and reset all the ignores all over again. WHEN ARE YOU GUYS GOING TO PUT SOME ATTENTION ON THE CHAT COMMUNITIES? How about fixing it so it doesn't lock up like this? How about sorting the membership list?

    In January I told AOL they better have some significant changes in the software or I will be gone in March. Here March is out…

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  16. Your advice did not work and you closed my case

    I followed your advice, closed down for half an hour, restarted computer... and I still have rev.11.0.1589.

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  17. Quit changing my file type associations

    AOL continually changes the file type associations on my PC. Quit doing that!!!! I have to test in all browsers and have these file type associations interferes with my work. AOL is not the only browser people use. There is no need to force people into AOL when they click on a html file. Very poor quality programming if you can't offer an option to opt out of this feature!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  18. BRING BACK MY PERSONAL FOLDERS

    I tried the "Import Wizard" and it did not work. A warning should have been issued that one would lose their personal saved mail from 9.8 after going to gold. The program should be called fools gold. The damage done by AOL is irreparable. I hope you find a way for us to retrieve our personal valuable saved personal email..

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  19. Fix all of the hang ups. I have been waiting to save a change on my mailing list for the last 10 minutes.

    I made a change on someone my mailing list. I hit save, and I am now waiting for over 10 minutes for it to be saved. This is a constant problem all over your system since Gold was initiated. Maybe you ought to give us a 50% refund for such poor service.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  20. Product Support answer

    I received and an answer from Product Support on how to see if I have the latest version of AOL GOLD . He suggested I go to the Help button on the top right corner of the window & select "About AOL" on the drop down menu. And in the middle of the "About AOL Window", you'll see the version you have installed. However, there is NO "About AOL" when I tried to get there????

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