1418 results found

1. Once again cannot get to my new emails FIX THIS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

   FIX AOL GOLD IT IS TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!

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   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

2. FIX IT!

   There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and save quite a bit of money.

   There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and… more

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   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

3. Pictures not posting..

   Are you kidding me!!! For the past several day when I go to post a picture on facebook I get this error message!
   Oops
   Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again later. Really what's later!!

   You're not working on any of it!! That's why we still have all these nightmare issues!!

   This is insane. From one thing to another. AOL keeps changing everything up. Now when you send an email it's set up differently.
   You can't even get the bugs worked out of all the other nightmare problems..Now I can't post any of my pictures on FB!
   Get this d*** thing fixed now!!

   Are you kidding me!!! For the past several day when I go to post a picture on facebook I get this error message!
   Oops
   Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again later. Really what's later!!

   You're not working on any of it!! That's why we still have all these nightmare issues!!

   This is insane. From one thing to another. AOL keeps changing everything up. Now when you send an email it's set up differently.
   You can't even get the bugs worked out of all the other… more

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   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

4. Mouse Buttons still do not work in Gold.

   Mouse Forward/Backward Buttons still do not work in Gold. Please fix.

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   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

5. Six major issues still with AOL Gold, despite them being reported to Tech Support.

   AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:

   1. Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.

   The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft) and then "yes" for the "Save changes" prompt so that the draft gets saved after having already tried with the "Send Later" button (often many times).

   1. Drafts are sometimes still "doubling up" -- being replicated so that two copies appear in the draft folder instead of one when "Sending Later." This is annoying and time-consuming to figure out if they're duplicates or not, and if one can be deleted.

   2. Drag and drop emails into folders is faulty at best. I just dragged the same e-mail five times into a folder, and it still hasn't been moved there yet.

   3. To drag and drop an e-mail from any folder is like "trying to hit a moving target" because of the slider underneath the Mail Folder box on the left side of the screen. The slider automatically moves the folder title to the right (toward the end of the words) instead of staying stationary. This makes dragging and dropping a very difficult situation.  The former AOL version had no slider there.  A slider at the bottom is not needed since the folder window can be widened using the triangular arrow on the right side of the window before the e-mail names.

   4. Ads on the right are a visual nightmare since the eye naturally moves to the right. In the previous version of AOL, the ads were underneath so as not to distract one's view of the printed words. For business customers, the new location is not acceptable.  Move the ads back to beneath the text.

   The workaround solution is to enlarge one's Mailbox window to the entire screen and move the ad to the right so it is not viewable. We shouldn't have ads at all since we're paying for AOL. Class action lawsuit?

   1. I've phoned in to the AOL Tech reps all these problems one month ago and many times too, and nothing was done to rectify them.  Why weren't my comments addressed after the Technical Support reps escalated the issues?  We shouldn't have to write Feedback in addition to the Tech reps.

   AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:

   1. Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.

   The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft)… more

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6. I by making it so I can copy and paste. I wanted to put an address in the block spam box and I couldn't copy and paste the address.

   Ideas??? Fix the f'ing problems!!!!!!!!!!!!!!!!!!!!!!

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   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

7. Another day when AOL is stealing my money I am paying for but but cant use it

   Another day when Aol is stealing my money I am paying for it but can't use it

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   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

8. fix AOL to accept my APPROVED PASSWORD FOR ******#aol.com

   YOU NEED TO FIX WHATEVER IS WRONG WITH ACCEPTING APPROVED PASSWORDS - THIS HAS BEEN GOING ON FOR MORE THAN A WEEK - I WILL QUIT AOL GOLD AND ADVISE EVERYONE ON FACEBOOK TO DO THE SAME YOUR SERVICE IS TERRIBLE

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   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

9. cant find pokerstars.com or pokerstars .net

   I used to play this on the old version of AOL Desktop. But right now it was gone.

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   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

10. I have the latest aol gold so not the problem funny no problem opening your mail just my other email

    mail wont open or takes forever and mail I delete comes back

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    Support Request  ·  Product Support responded

    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

11. What happened to signatures today? I used the old software for years. I have had more problems in the last few months with Gold than I had I

    What happened to signatures today. I used the old software for years. I have had more problems with Gold than I ever had with the old program. Come on guys... fix this stuff.

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    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

12. Mail Not Getting to Recipient!

    Some of my SENT e-mails are NOT reaching the recipients! It's not consistent but these are key sequential submissions. I have taken to sending e-mails to two different e-mail addresses to insure delivery and neither one reaches the person I sent it to!

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    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support Agents to look more into your issue. Please call at 1-888-265-3733.

13. I am getting disgusted with AOL gold. You are going to lose a lot of customers if you don't get it fixed especially now that we are paying.

    My sent mail is not up to Date...it is from 2009 and 2010! I cannot retrieve the mail I sent in the past few days or even this year! AOL needs to get some IT people who know what they are doing. I am getting disgusted with all the problems...sometimes portfoliio....sometimes mail, etc. You will be losing customers if you don't get it fixed especially now that we are paying! Please get my "sent e-mail" up working up to date as I need to find something there.

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    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

    Our experts are available 24/7 by phone.

14. AOL just deleted 3000 EMAILS of mine!!! MANY WORK RELATED!!! I AM LOOKING FOR A NEW EMAIL SERVICE AFTER ALL THESE YEARS!!!

    AOL just deleted 3000 EMAILS of mine!!! MANY WORK RELATED!!! I AM LOOKING FOR A NEW EMAIL SERVICE AFTER ALL THESE YEARS!!!

    SINCE YOU UPGRADED IT HAS GOTTEN 100X WORSE!!!

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    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

15. aol gold makes my computer run continuously. Hard drve light doesn't stop
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    Support Request  ·  Product Support responded

    I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.

16. What happended to Malware protection ? Did AOL sell out to them ?

    Give us malware protection .....

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    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    One of our Technical Support agents can help you with this. Please call us at 1-888-265-3733.

17. let me get my email and photos

    I really dislike the Aol Gold - it has too many screwups. Now I can't get my email or pictures.

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    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

18. My sticky notes have disappeared. Why? I need them.

    Why have my sticky notes disappeared? I need them.

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    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

19. If I click "refresh," the existing page goes into the background, and stays as an active page. Make it go away please.

    The old desktop actually refreshed to current. Instead, the refreshed page now stays in the background and has to continually be dealt with. It slows the flow of navigating smoothly. Hope you can fix!

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    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

20. I had 3 screen names under the old AOL when the new one was forced on me and I am now paying 4.95 per month for it but limited to

    I want my other two screen names back I dont want to create two new ones

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    Support Request  ·  Product Support responded

    Let me place you in touch with a Gold agent to check the status of your usernames, we don’t have access to account information through this forum. Please call at 1-888-265-3733.