Skip to content

AOL Desktop Gold

← Customer Feedback for AOL


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



Tell us how we can improve your AOL Desktop Gold experience.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1418 results found

  1. bring back my 9.8.2 were i can send a 24.2mb video

    gold sucks i cant send a 24.2 MB video to big but it is undewr 25.0 mb WTF

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. You're blocking US Weather. gov. The Federal Gov't weather site. Really? How silly.

    You're blocking access to the US Weather Service. Weather.gov. Too dangerous. Get serious. Goodbye.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. AOL is not downloading, so what am I paying for??

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Cannot remove photo from background once selected. AWFUL!! How to return to default?

    Restore default settings ability.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. I have about had it with your service. I get, "an error occurred while processing this directive". I haven't seen my finances in three days

    Can't get online, can't get the homepage, this is ******** and you are charging me for it. I've had it!

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. These instructions make NO SENSE TO ME... tried it and didn't work:

    To add a photo in the email signature… open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. you are becoming more sloppy as time goes bye

    I need help with sign on screen. when i sign on i get the red window "AOL no longer uses this version " i have the gold and i can go around
    but i would like to be rid os this window

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. I am paying for your services and have to read and send mail on IE most of the time because GOLD is currently not able to send mail.

    fix AOL Gold.It ruined my computer and nothing works properly.Not to mention that I lost over 100 pieces of important info that did not get transferred. And your search engine does not work most of the time either.Mail can't be read or sent constantly This version of AOL is the worst I have seen in 20 years

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. How do I get this AOL Desktop Gold off my computer??????

    How do I get this AOL Desktop Gold off my computer...even my new computer, less than one week old..this program is killing me..slower than previous version by 10X...I keep deleting old mail and it comes back. Name is this POS does it...how can I go back to what I had????

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Neither CUT or EDIT/UNDO will remove a graphic from an email I am composing

    If I put a graphic in an email I am composing and then immediately decide to remove the graphic I can not remove it. I have to close the email and start all over. Don't tell me to clear my footprints. That does not help.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. I am paying for this aggravation?? Go back to 9.8.

    There is so much wrong in every area that I can't list everything here. Plus thing we loved like the Buddy List no longer exist. Things I have posted about in the past were either deleted with no explanation, or else they were not fixed or addressed. I have been a member since the 90's and this "updated" "better" Gold is the worst ever. Everyone wants 9.8. Why are you resisting? It has been months now with no fixes to critical problems.

    The browser is the worst piece of garbage. It does not update when you make changes to web…

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Support Request  ·  Product Support responded

    Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the browsing issues you experience.

  12. Can not email images keeping the transparent background

    Things are getting worse by the day. Now when I email images the background color shows..... by my images are transparent.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. URGENT! Graphics being sent to customers have the resize box around them!

    Please fix immediately. AOL is ruining my business. I can not send graphics I create for customers. They have the resize box around them...they do not have the transparent backgrounds that they should have...and maybe it's just this crummy browser but they appear larger than they really are. What is AOL doing to us and when will all this be fixed?? There are problems in every area and I am paying for all of this????

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Trash AOL GOLD give me back my 9.8. Gold will NOT attach and send photos and files.

    Trash AOL GOLD. give me back my 9.8. Gold will NOT attach and send photos and files.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. so I get an ERROR code 35

    So I get an error code ERR 35 so my mail which has been previously sent can not NOT be sent. Go to help put in my question as to what an ERR 35 is and now have to click through pages 9 pages to find what it is and and why it wasn't sent......give me a freakin' break! I ask the question is should take me to the answer not have me search 9 pages to find it. FIX THIS **** VERSION OF AOL

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. When Gold is open the entire computer is slowed down.

    When Gold is open the ENTIRE COMPUTER is slowed down. AOL Thinks I am saying The Desktop is slow, NO. It slows down other programs. When I get to work and turn on my computer, if I do not open Gold Desktop, everything opens quickly and with no problem, Word, Excel open in seconds. Once I open Gold Desktop everything is slowed down very very very much. It takes Word over 30 seconds to open if not more. The same with other programs. Firefox opens and then hangs just to open the basic page.
    Why is this happening? All during…

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. GO button for AOL DESKTOP GOLD browser is not working --kindly fix ASAP. thank you.

    GO button for AOL DESKTOP GOLD browser is not working --kindly fix ASAP. thank you.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. AOL Gold email needs to be remedied

    When sending email and especially with attachments, frequently error messages appear and instruct to try again later. This rarely happened with previous versions of AOL. The new "Gold" should not have been rolled out until it was better prepared

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. ANOTHER GOLD MAJOR ERROR

    in this mornings email got a message from aol - quote [ if i do not install aol gold by march 15th service will be discontinued ] - I HAVE BEEN ON aol gold since beta version was introduced , over 1 year now - is this just another aol ***** up ? - time to give up my 20+ year paid subscription ! - past four months has been a total aol fiasco -

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. Refund monies when unable to access netFailed to load URL https://search.aol.com/aol/search?q=national%20archives%2c%20washington&s_it=loki-

    I've been paying aol for over 15 years and at this hour am unable to gain access to any site. WHY?
    Someone should be able to program simple tasks and stop screwing with updates that only delay and harm customers.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 … 61 63 65 … 70 71
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base

(thinking…)