AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. EVER SINCE AOL "GOLD" I haven't been able to receive ANY email! ****!!!

    EVER SINCE AOL "GOLD" I haven't been able to receive ANY email! ****!!! I checked "blocking" and all mail is "allowed".... funny also that I can't delete some of the old email addresses that I previously blocked.... tried several ways! AOL GOLD IS PATHETIC

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  2. Why did AOL Gold change my settings on my laptop?

    When I download AOL Gold it changed my file type associations for .htm and .html to AOL Gold. I never authorized this. What other covert changes did you also do to my computer? I absolutely do not trust AOL at all. If AOL was trustworthy, they would have a delivered a quality product first time.

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  3. Help with Android phones & AOL Desktop 9.0

    Why did the mail stop loading into my phone a Samsung S5?
    Can the phone be upgraded to this other AOL program?

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  4. AOL Gold software has major problems that any email with attached file makes problems in Saved my PC folder.

    1. No solution for New PC - Couldn't copy the Saved my PC folder.
    2. Previous software, AOL 9.8.2 has no problems at all, but AOL GOLD software have so many problems. Is there anyway we could use previous AOL 9.8.2 software ...

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  5. I keep getting a "command box" with "NOT SANDBOXED"

    I keep getting a black "command box" and on it says "NOT SANDBOXED". What is this? Makes me feel like my PC is being hacked or something. Terrible system, this Gold. You were not ready for this conversion. Stop this black box situation. I no longer feel safe using AOL Gold.

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  8. If we have to pay for AOL now, after 20 years, the calendar should work and I should be able to depend on the reminders I set up!!!!!!

    My idea is to make the calendar work and DEPENDABLE!!!!!!! If it is not going to work, take it away!!!

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  9. Mail Default Settings

    I read my mail from top to bottom then arrive at the delete option and after deleting I've elected the option to open the next mail item. Now when the next item opens, its at the bottom of the new mail. Doesn't it make sense for the default to be open at the top/beginning of the mail. Why did AOL change the cursor placement to default to the last position? Opening a mail item in the middle or bottom of the message is just nonsensical. Please make it so opening an email opens at the beginning of the email OR…

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    Support Request  ·  Miha responded

    Our technicians can help you sort out the error you receive. Please call 1-888-265-3733.

  11. AOL GOLD IS AWFUL!!!

    We should not have to pay for this until you get it working right. We all deserve refunds. Every time I go into my email there are email's I already deleted. I try and send an email, especially when there is an attachment and it doesn't send or it takes a very long time. I went in today and there was nothing showing in my in box, when I know for a fact there was. I have to re-start several times. It is so slow to start up. You have the never to keep taking things away from us and…

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  12. unable to upload favorite---msg saidwait 5min. i have been waiting 5 hrs. syatem not working

    unable to upload favorite---msg said wait 5min. i have been waiting 5 hrs. system not working

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  13. FIX THIS PLEASE!!!

    I continue to have issues sending emails with embedded graphics - I get the email all ready to send and press SEND and it doesnt send. The word SEND continues to be in BOLD and not grayed out. It NEVER sends! Then I have to copy/paste the entire email over and make my attachments one more time. THEN it will send. Since I do a lot of graphic work (One of the main reasons that I liked AOL - past tense - is for the graphic capabilities) this is causing me much more work as it happens 90% of the…

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  14. I posted about an email coming up blank;administrator says to refresh. Why?It should not comeup blank. and why is this closed? Problem stil

    I really think you should not tell the users we have to fix problems that never existed before.

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  15. I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail

    I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail it not only send as an attachment but it also comes up in the mail portion of the e-mail where I have written some to the person I am e-mailing.. This has never happen before when I e-mail someone an attachment it should go as an attachment and not show up in the mail portion of my e-mail. Would you please get back to me and let me know…

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    Support Request  ·  Miha responded

    We are unable to replicate this issue, but we are very interested in learning more and helping you fix this. Please call 1-888-265-3733.

  16. Dump Gold! It does not work! If you want to charge us, do it with AOL 9.8, NOT GOLD. How could you have done this?!?!?!

    I had several "WAITING TO BE SENT" emails on 9.8, and your took them away without even a warning! They are very important! How can I retrieve them? ******@aol.com

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  17. GOLD loaded a whole bunch of old emails, but none of my current! Why????

    I also hate AOL GOLD; it loaded a whole bunch of old emails, from I no not where, but none of my current. It also did not allow me to get to my emails saved on my computer and AOL. ALL, I say ALL my emails are gone; puff!

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  18. Keyboard functions don't work

    Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!

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  19. Sending multiple emails

    Put all the stuff and features on Gold like what we had before on aol desktop. Nothing works including signatures, sending group emails without having undelivered email message. the emails coming back are from yahoo provider which is really something and curious about it also

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  20. not recieving my onstar e mail for three months. the set up of the email was mess up

    have not recieved my e mail from onstar for three months.

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