AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1443 results found
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You are not helpful.....I am still missing my January emails!!!!!
Restore my January missing emails
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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what in the **** is going on with AOL ? I cannot get my today's emails . They are all mixed from 1/20/16 to 2017 and nothing since today
get off the orange version
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
I HAD 40 OR MORE EMAILS WITH EDITED PHOTOS THAT I THOUGHT WERE SENT NOW I HAVE BEEN TOLD THAT THEY COULD NOT BE SENT FROM PHOTOIMPRESSION 6.
FIND MY 4O PLUS EMAILS WITH EDITED PHOTOS IN THEM THAT WERE NOT SENT SINCE I WAS FORCED TO SWITCH TO GOLD...WITH THE OLDER VERSION I COULD MAIL THEM F,,,ROM PHOTOIMPRESSION 6,,,,,NOW I HAVE BEEN TOLD BY AOL THAT THEY ARE LOST ..THIS MORNING THE TECH MAN UNINSTALLED THE OLD VERSION OF AOL...HELP................VERY IMPORTANT...
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Ignore causes chat to lock up
If I do not have to ignore anyone, chat works great. If I put people on ignore, after 1/2 to 1 hour, you cannot post anymore. You have to exit the chat room and go back in and reset all the ignores all over again. WHEN ARE YOU GUYS GOING TO PUT SOME ATTENTION ON THE CHAT COMMUNITIES? How about fixing it so it doesn't lock up like this? How about sorting the membership list?
In January I told AOL they better have some significant changes in the software or I will be gone in March. Here March is out…
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Your advice did not work and you closed my case
I followed your advice, closed down for half an hour, restarted computer... and I still have rev.11.0.1589.
In this case, let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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Quit changing my file type associations
AOL continually changes the file type associations on my PC. Quit doing that!!!! I have to test in all browsers and have these file type associations interferes with my work. AOL is not the only browser people use. There is no need to force people into AOL when they click on a html file. Very poor quality programming if you can't offer an option to opt out of this feature!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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BRING BACK MY PERSONAL FOLDERS
I tried the "Import Wizard" and it did not work. A warning should have been issued that one would lose their personal saved mail from 9.8 after going to gold. The program should be called fools gold. The damage done by AOL is irreparable. I hope you find a way for us to retrieve our personal valuable saved personal email..
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Fix all of the hang ups. I have been waiting to save a change on my mailing list for the last 10 minutes.
I made a change on someone my mailing list. I hit save, and I am now waiting for over 10 minutes for it to be saved. This is a constant problem all over your system since Gold was initiated. Maybe you ought to give us a 50% refund for such poor service.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Product Support answer
I received and an answer from Product Support on how to see if I have the latest version of AOL GOLD . He suggested I go to the Help button on the top right corner of the window & select "About AOL" on the drop down menu. And in the middle of the "About AOL Window", you'll see the version you have installed. However, there is NO "About AOL" when I tried to get there????
In this case let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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Everything Needs to be Fixed!
My idea is to go back to 9.8! I would say that one out of two emails I send, actually send twice...the person receiving gets two identical emails instead of one. And I'm on the receiving end of many duplicate emails. It's time consuming and tiresome!
We want to look more into this and have an expert technician investigate the root cause of this issue. Please call 1-888-265-3733.
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keeps getting worse
Not only won't it open it's own pages, it won't open pages that I have saved in My Favorites. How can anyone launch something of this poor quality, and then ask people to pay for it??? And don't even try to open AOL Weather. I've closed this down only to find it still running a half a gig of memory with nothing running.......WTH??? I'm getting tired of having to shut everything down, REBOOT the whole computer and starting over....off to see if AOL Shield will work on anything.....
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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The cursor is still defaulting to the body of the email and not the To line.
When will this be fixed? Your earlier response was to clear the footprints. That did nothing to fix this problem.
We are unable to replicate this issue. One of our Technicians can look more into this. Call us at
1-888-265-3733. -
Fix Logon
It took me 3 times to log onto AOL. This is the error message I get in the 2nd logon box instead the prompt for my password --- Failed to load URL https://api.screenname.aol.com/auth/authorize?response_type=code&client_id=ao1dOTQOM6W93Imf&state=%2bq2YbVnipAvxszzBSdlCz625GAKeK7DiHSuQ0hXMrbM%3d&redirect_uri=waol-app%3A%2F%2Faol-auth/?nosave=true&scope=login_tih%20addressbook%20openMailGeneral%20opencalendar%20favorites%20offline_access%20web_session%20email&language=en-US&login_id=hillb1 with error ERRNETWORKCHANGED (NetworkChanged).
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Please fix
I just purchased a new HP Windows 10 computer and a message
comes up on my Desktop that MY AOL SETTINGS ARE OUT-OF-DATE.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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When I "Read Mail" in one screen name, the mail that comes up is for another screen name. Not happy!
When I "Read Mail" in one screen name, the mail that comes up is for another screen name. My suggestion is FIX IT.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
Our experts are available 24/7 by phone.
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Photos and text from Word documents don't paste into email message.
Unlike AOL 9.8.2, photos/ graphics/ text from Word Documents don't paste into email message box.
Very frustrating in trying to communicate in a professional way.
AOL 9.8.2 allowed pasting of many photos and graphics, as well as large amounts of text---almost like a newsletter publishing software.
AOL Gold is just not sufficiently professional to give a good impression.Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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Still not working after we got GOLD.
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No news currently available for your locationI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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When I am replying to an email that has an image attached, I am unable to get the reply to "send" unless I delete the image.
This wasn't a problem in earlier aol versions.
I do appreciate some of the improvements you've been making to Gold, so please keep it up!We can not replicate the issue you’ve reported.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. -
Can you make AOL Gold any worse. When switching from one screen name to another it brings the old mail from the other screen name.
AOL Gold is transferring mail from one screen name to another. Can you make it any worse? Bring back AOL 9.5
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Fix the many glitches on the new software. New one this morning was having deleted emails go to spam folder rather than to deleted folder,
Hey its time you fixed these problems. Its not like you forced conversion to the new desktop yesterday without sufficiently testing it.
We’re unable to replicate this issue. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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