AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Hate this "new" way of providing feedback -- your upgrade ****

    Unable to drag & drop from Favorites into the signature (i.e. Follow me on Twitter - with link already attached). Adding pictures used to be simple - now I have to search for and then copy/paste from another area. AND, after painstakingly creating a signature, and using it many times . . . TODAY, one signature disappeared to be the signature from another saved signature. NOT HAPPY Trying to WORK here!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

  2. Unauthorized change to my credit card yesterday. Card has been cancel.

    Has your data base been hacked?? If not what was the $4.99 charge for??

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Saving Favorites on a DVD

    Favorites –
    I saved My Favorites to a DVD. When I click on it on my DVD, it will not open. So, I don’t know if my listings are correct. Please fix.
    Jerry
    1/1018

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  5. I cannot access my account to manage billing, what is going on?

    I cannot access my account to see billing, only manage benifits what to do?

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  6. I send several "unidentified sender" e-mails at a time that's blocked from sending.

    I can't access the url that let's me take the security test. That has to change.

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  7. Who can I call in the USA?

    I need a phone number to speak to someone in USA!!!!!
    Tired of calling the Phillipines!!
    They can't help!!!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Keep in mind that you will be redirected to the first available agent.

  8. You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n

    You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Every two months my mail get deleted from new mail back for 2 months, how can I prevent this from happening ?

    why does 2 months of my read email get deleted from my mail.
    Aol will delete 2 months of my mail every few months ?

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    Support Request  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. my aol desappeared from my computer

    unable to get it back. what is happening?

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. We're glad you're here

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  13. Thank you for yet ANOTHER unwanted shortcut on my desktop

    Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.

    You folks really suck.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
    1-888-265-3733.

  14. Cannot send mail to addresses @cox.net, Why???

    Why can I not all of a sudden send email to addresses @cox.net?? Have I set something wrong? Is cox.net rejecting mail??

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. AOL assigned wrong are code to me and it causes problems

    My zip is 11235 and AOL has me listed as 11229. This is causing multiple problems across the web including the weather, shipping charge quotes from online stores, delivery dates, and more. Please tell me how to fix this.

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  17. when I receive a MAILER-DAEMON back it tell me who the e-mail went but not what the attachment was so I can e-mail it again.

    when I receive a MAILER-DAEMON back it tells me who the e-mail went but not what the attachment was so I need to know that to be able to resend the attachment to that person. I may have e-mailed 3 attachment to the person who received the Mailer Daemon but all of them may of not had a Daemon come back.

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  18. Please bring back the dial-up backup feature.

    When an Internet connection such as AT&T Fiber experiences trouble, dial-up backup saves the day.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The AOL Desktop Gold requires a Broadband connection, but you can still use your AOL Dial-up through the AOL Dialer and AOL Shield browser. To set up your AOL Dialer and AOL Shield for Dial-up Access, please call us at 1-800-827-6364, and one our tech agents will be able to help.

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