AOL Desktop Gold


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  1. I cannot drag one of the four corners of the window. It doesn't move. Therefor I canno

    When opening the mailbox the page is to large. It takes up the whole screen and you cant read it without moving the sidebar up & down and from left to right.

    It's so big that you can't read the context of the email without using the inner sidebar at the bottom of the email.

    I cannot drag one of the four corners of the window. It doesn't move. Therefor I cannot use the “Save Window Size and Position” from the drop-down menu.

    Changing the screen resolution does not help.

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  3. It is getting hard to open my inbox. I keep getting this : You asked to connect securely to: elb02.activatemymodem.comsweepstakes. But we

    You asked to connect securely to: elb02.activatemymodem.comsweepstakes. But we can't confirm that the connection is secure due to a problem with the website's security certificate.
    Since going Gold and PAYING, i have many issues one being this reply on going to common sites I have always used ??????????

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  4. CAPTCHA does not work on AOL Browser. I have to use Google Chrome insetad of AOL

    CAPTCHA does not work on AOL Browser. I have to use Google Chrome insetad of AOL

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  6. AOL Gold resets itself as my default Browser. I HATE THIS!! CUT IT OUT AOL. You never change trying to take over my system!!!

    STOP AOL GOLD FROM CHANGING TO MY DEFAULT BROWSER!!
    AOL used to do this and I hated it. Now you want me to pay to have this issue again. Not a chance!!!

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    If you do not want to have AOL Gold as a default browser our technicians can help you out. Please call us at 1-888-265-3733

  7. Give us a working aol I lost my wavman do to GOLD I love my music n now I can't even go in a chatroom on gold my rooms are not working

    go in chatrooms on gold nothing works well on Gold and it makes ya not even want to sign on aol Gold mail sucks this aol is bad and I pay 18.99 monthly for this **** its very frustrating truly

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  8. This is a HUGE bug. When I send an email with an attachment that is too large, in previous AOL versions, I would get a notice immediately...

    This is a HUGE bug. When I send an email with an attachment that is too large, in previous AOL versions, I would get a notice immediately.....FILE TOO LARGE---NOT SENT.......
    Now, I send a file that is too large, and it comes back ....Email Sent OK...... HOWEVER, it says it sent......BUT IT DID NOT SEND!!!!!! I sent an email 2 weeks ago. It shoed SENT fine. I found out today.....the file was NOT received. It showed in by SENT folder that it was sent fine!!! IT NEVER SENT....!!!!!!

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  9. Delete Old Files

    I have removed AOL 9.7 since I now have AOL Gold. Can I delete "AOL Connectivity Service" and "Uninstall Emergency Connect Utility"?

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    Let me put you in contact with the AOL Desktop Gold team so they can help you out. Please call them at the number 1-888-265-3733

  10. I am ******

    I went to check my email and briefly looked to see what was there and I noticed some important bills and notices from dr's offices. I read one email and when I went to click on the next one It would not change. I closed the email to find that every single email from January was absolutely gone! WHERE IS MY EMAIL AND WHY DOES THIS HAPPEN? It happened just once before and took about 3 days to get the mail back!!!!! Help me now!!!!!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

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    I’d like to have one of our Technical Support agents assist you with this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  12. UNABLE TO GET ON LINE. SAME THING HAPPENED Tuesday and Wednesday of this week. HELP

    Your other contacts do not work. UNABLE TO GET ON LINE. HELP

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    We want to look more into the connectivity issue you experienced.
    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone"

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  14. Cleared footprints as was suggested to get the underlind A to work to change font color. Did not help. Not able to use underline nor make t

    Cleared footprints as was suggested to get the underlined A to work to change font color. Did not help. Not able to use underline U nor use the A to change whole page color.
    3 more things that do NOT work on AOL Gold!

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

  16. AOL Desktop Gold is HORRIBLE

    Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that I…

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  17. AOL Gold has too many glitches. Does not work like old FREE version

    The free old version was so much better than the new AOL which I now pay for. Constant issues, less options. Today it says I have 160+ emails and I can only see 3 in my New mail folder. Go back to the way it was. This is terrible,

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  18. Cannot Import Entire PFC + Subfolders

    Imported PCF from Aol 9.8.2e. Took 3 hours. Only data from 2006-2015. What happened to 2016-2018? No folders and subfolders - just a stupid listing that I cannot make subfolders for. Why can't AOL gold have subfolders? Otherwise, I can use that stupid aol.com and have pages and pages of folders for PFC.

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    The option to import sub-folders saved in the Personal Filling Cabinet is available.

    If you are still encountering issues with the import tool, one of our technicians can assist you. Please call us at 1-888-265-3733.

  19. payment Type

    unable to change credit card online at my account

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    You can always get help via phone. To have a technical support agent assist you, please call the AOL Desktop Gold team at the number: 1-888-265-3733

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