AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1443 results found
-
my email is being blocked from people trying to send
Your service ****
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Unfortunately, your feedback is confusing. If you have technical issues please call one of our Technical Support agents at 1-888-265-3733.
-
UNABLE TO PULL UP AOL DESKTOP GOLD- already uninstall and reinstall program- kindly fix ASAP. thank you.
UNABLE TO PULL UP AOL DESKTOP GOLD NOT OPENING- already uninstall and reinstall program- kindly fix ASAP. thank you.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
YES DO IT YOU HAVE FAILED ON aol dirt *** !!! Ive had aol for years and years FIRE EVERYBODY and return to an earlier version THAT WORKS
**** aol dirt. Thot I ost andraft email somehow it came back. I am deleting emails in new mail box works for awhile, then the highlite color CRAPS OUT and Have tos top and rehilight. WHAT IS WRONG WITH YOUr software **** TEAM FIRE EVERY BODY!!! Didin't anybody who knew how aol worked in earlyier versions have ahand in thsi monument laF*********
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Improvement????
About a week ago, my primary user name was replaced with a secondary one. Now the sign on screen on screen only shows the secondary name and to use the primary name, I have to type it and the password every time I log on. I submitted a bug report but as usual, nobody replies to them. There is NOTHING gold about this...
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
-
start all over again and get it right. I am on my gold acct and it is open with no task bar at all. what's up with that??
I can't believe you have the guts to charge for this stuff.
One of our Technical Support agents will help you with the taskbar issue. Please call our team at 1-888-265-3733.
-
The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.
1
vote
Vote
Anonymous shared this idea · Feb 12, 2018 · Delete…
RESPONDED ·
ADMIN
Product Support (Admin, AOL) responded · Feb 12, 2018
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.So more steps to accomplish simple tasks. As a bonus "loading" forever.
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
-
I didn't think your ****** AOL "GOLD" could get any worse, but now "signatures" that I created for two screen names have DISAPPEARED!
I didn't think your ****** AOL "GOLD" could get any worse, but now "signatures" that I created for two screen names have DISAPPEARED!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call us at 1-888-265-3733.
Our experts are available 24/7 by phone.
-
Highlighting a word in email is not working
I can neither highlight a word or sentence or change font colors while writing an email. I also can't change the font color if I forward an email from one screen name to another. For example one of my screen names I use a pink font color, in another I use blue. If I forward email to another screen name I can't change the font color. I can't highlight any of the text. I reported this before and was advised to clean my footprints, well thats **** because it didn't work either, nor should I have to clear footprints just…
We are unable to replicate the issue you’ve reported. Please reach our AOL Desktop Gold team at 1-888-265-3733.
-
mouse is stuck in one place
mouse stops moving
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
-
How about getting the bugs out of it?
One of many bugs in AOL Gold is emails I write and try to save to the Drafts folder take a minute or more to arrive there, and even when they finally do, they don't close, even if I then send the email. Instead, the Buttons to Send or Save as a draft buttons become active again, allowing me to save the email in the Drafts folder AGAIN. Meanwhile, the email I just sent, or thought I did, and which had disappeared from the Drafts folder, reappears, so that I will have TWO copies of the same email in the…
We are unable to replicate this issue and we would like to have an expert dig more into this. Please call 1-888-265-3733.
-
Go back to 9.8, Gold is for the pitts.
Can not open e-mails. Go back to 9.8.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
-
I have never had trouble sending e mails untill GOLD I sure wish you would fix this
I am having continuous problems with e mails fix tour GOLD!
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
-
Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-888-265-3733.
-
Chat room error
Chat room error. Had not posted anything. Hand not clicked on anything. Was booted out of the chat room with the following error: Failed to load URL http://162.243.172.9/msg/?c5a7f7e1e3a077d0ftfn1d5a7f7e1ea0b8=(866)%20282-6981 with error ERRCONNECTIONRESET (ConnectionReset),
This is typical of the kinds of problems we see in Gold. Please give us back 9.8.2... at least it worked.
A good saying to live by: "If it isn't broke, don't fix it."
That is what AOL should have done before they started the gold project. It isn't like it is cutting edge technology. It still looks like the same old AOL except that it…Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
-
Fix the program. Every single day it gets worse. I've had Gold since 10-2-17, why is this taking so long?
I've been more than patient. It's been four months since I was FORCED to get this substandard program. Why can't you fix it? My email disappeared...AGAIN.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
PUT AOL "BLUE" BACK IN SERVICE !!!!
Your ADDRESS BOOK is BROKE - since YOU BROKE IT, YOU SHOULD BE ABLE TO "FIX" IT-That is an important part of my business!! Address will NOT stay in the ADDRESS BOOK - However they WILL delete themselves - they are there in the AM and GONE later in the day - This morning my ENTIRE ADDRESS BOOK WAS GONE< WHITE PAGES< NO NAMES< NO ADDERSSES - VIEW MY RECORD!!!!
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
-
Bring back some of the older features.
I can no longer talk to my friend through instant messenger. She cannot use FACEBOOK and I have not been able to communicate with her via the internet for about three months now.
I cannot fix photos through AOL and I was once able to do that.
Also, I am not able to enlarge my font unless I do it manually for every email I write. I have some vision problems and having ONE font for everything was very helpful but I am no longer able to do that.
To set a font for mail composing follow these steps: Mail > Mail Settings > “Font and Text” tab > Under Write Mail set the font size and type you would like to use. Changes are saved automatically.
In case the issue persists, and for the Facebook problems you are experiencing through the AOL Desktop Gold, please call the dedicated Gold team at 1-888-265-3733 in order to have one of our Technicians assist you.
- Don't see your idea?