AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Why do you continue to REMOVE EMAIL ADDRESSES WHEN I ADD THEM????

    I spend all day ADDING EMAIL ADDRESSES to my ADDRESS BOOK ONLY to have "YOU" REMOVE THEM "AGAIN" - R U ALL NUTS???

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    I’d like to have one of our Technical Support agents investigate why you are unable to add email addresses. Please call our AOL Desktop Gold team at 1-888-265-3733.

  2. Your favorites is useless: cannot arrange folders like I want; cannot move items from one folder to another.

    Favorites is a mess: Cannot arrange folders; cannot move addresses from one folder to another. Work on this

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  3. Get rid of the dotted lines when copying things onto a new email!

    When copying anything onto a new email (ex: invoices & bill statements), everything now (on AOL Gold) is surrounded by annoying dotted lines which only uses more ink when printing them out & makes it impossible to maneuver things around or delete the unwanted portions. Please get rid of this. These dotted lines are useless & never were never visible when copying on previous AOL software. Why did you put them there?

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  4. i NEED TO KNOW WHY PEOPLE DON'T GET MY EMAILS ALL THE TIME . SOMETIMES THEY GO THREW AND OTHER TIMES THEY DON'T WHY IS THAT??

    I NEED TO KNOW WHY PEOPLE I SEND A EMAIL DO DO NOT GET IT ALL THE TIME. THIS HAS HAPPENED EVER SINCE YOU CHANGED TO GOLD AOL . WHY IS THIS I CALLED A TECK AND THEY KNOW NOTHING WHY??????

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    We want to look more into why your emails are not being received.

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  5. Why is everything I open locked in the header so I can't forward it? Annoying !!

    Why is everything I open locked in the header so I can't forward it? Very annoying.

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  6. Email group lists get corrupted

    It is distressing and annoying to find that my email groups get scrambled with contacts moving to a different group or disappearing entirely. Your Gold is rusting!

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    Unfortunately, the experience you’ve reported isn’t something we can help with through this forum.
    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."

  7. go back to old address book and address card. not an improvement...like most of Gold

    Why did Gold alpha my phone numbers in the phone book? Stupid. Now when I open the phone book, I see name, email addr and their FAX! Who wants to see the FAX# as the primary - nobody. Gold has rearranged my contact #s by alpha which puts Fax first and work last. that is Stupid. Now I have to redo hundreds of contacts thanks to Gold. AND everytime I 'save' the corrected contact info - the phonebook automatically refreshes to the top of the contact list - AAA. Why not just save my corrections and keep the phone book…

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  9. Hate this "new" way of providing feedback -- your upgrade ****

    Unable to drag & drop from Favorites into the signature (i.e. Follow me on Twitter - with link already attached). Adding pictures used to be simple - now I have to search for and then copy/paste from another area. AND, after painstakingly creating a signature, and using it many times . . . TODAY, one signature disappeared to be the signature from another saved signature. NOT HAPPY Trying to WORK here!

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

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  11. Saving Favorites on a DVD

    Favorites –
    I saved My Favorites to a DVD. When I click on it on my DVD, it will not open. So, I don’t know if my listings are correct. Please fix.
    Jerry
    1/1018

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  12. I cannot access my account to manage billing, what is going on?

    I cannot access my account to see billing, only manage benifits what to do?

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  13. I send several "unidentified sender" e-mails at a time that's blocked from sending.

    I can't access the url that let's me take the security test. That has to change.

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  14. Who can I call in the USA?

    I need a phone number to speak to someone in USA!!!!!
    Tired of calling the Phillipines!!
    They can't help!!!

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Keep in mind that you will be redirected to the first available agent.

  15. You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n

    You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.

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  16. Every two months my mail get deleted from new mail back for 2 months, how can I prevent this from happening ?

    why does 2 months of my read email get deleted from my mail.
    Aol will delete 2 months of my mail every few months ?

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  18. my aol desappeared from my computer

    unable to get it back. what is happening?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  20. Thank you for yet ANOTHER unwanted shortcut on my desktop

    Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.

    You folks really suck.

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
    1-888-265-3733.

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