AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Since comments are closed on my issue...

    I had reported the following: "Report a Bug" has no confirmation/follow-up, so here is the issue:
    I reported this issue in the "Report a Bug" area. Every attachment I attempt to download is corrupted. For example, a 65.7 KB Excel file saves as 2 KB, and no information is present in the file upon opening. This has happened in the last 6 files I downloaded, the most current being today. This is TOTALLY unacceptable! Luckily, I can forward to my work email address...what about the people who have no other email address? This needs fixed immediately! I was asked to…

    220th ranked
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    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. bring back the history sites you visited feature only shows searched items.i turned off clear browser history.

    bring back the history sites you visited feature only shows searched items.i turned off clear browser history.

    58th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. can't handle large PFC..

    aol gold can't handle a large PFC..constantly accessing the hard drive..this doesn't happen with my other screen names that have a small PFC..the old AOL did not have this issue..

    173rd ranked
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    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please give line spacing selection

    I have the wording for some emails I regularly send on MSWord.doc document files, where single line spacing is used. When I copy and paste to an AOL send email the line spacing becomes double. Can this be fixed please?

    108th ranked
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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Dates

    Put dates on these suggestions! And leave them in date order.

    51st ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Gold missing quick print button

    Gold is missing the print button in top bar, restore it to the same location

    58th ranked
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    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Resizing images in mail

    The resizing by grabbing the corners of an image is a lot more clumsy and takes a lot longer than the Resize in 9.8 ( decrease 10, 25, 50 % and increase 10, 25, 50, 100 % ) This really feels like a step backward. If you aren't really careful, the image goes to a solid blue and you have to **** around to get the blue image to turn back. If I was dealing with sending 10 or more pictures (which I often do, this will take a lot longer to adjust the images. Were I voting, I'd go…

    77th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Help from Beta Testers on this board

    To the person who just said:"Don't know about the rest of you Beta Testers, but it seems most of the time I send in Feedback and get a reply it has little to do with the problem reported. " ,,,,,,,,I COMPLETELY AGREE AND RIGHT AFTER YOU POSTED THEY CLOSED IT SO NO MORE COMMENTS COULD BE MADE.

    125th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Will you please put the date on the posts . This is Sunday February 4 2018 with newest date first.

    Will you please put the date on the posts . This is Sunday February 4 2018 with newest date first. , thanks..... Nancy

    94th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Search in mail folders not working right

    When I enter a set of letters such as "abc" or "cde" in userid "abcdefg@xyz.com" or the "abc" in the subject "this Labcoat", That email WILL BE FOUND and highlighted..

    BUT, when trying to find "Un" or "know" in "UnknownSendfer@UnknownDomain , These are NEVER Found
    Nor will the seach for "know' in subject line with "do you know" on one of those "unknown..." sender emails

    The search acts as if the blind copy emails ( Unknownsender ) don't exist.

    173rd ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. PLEASE HAVE TIME OF EMAILS APPEAR ON MAIN READ EMAIL SCREEN.

    PLEASE HAVE TIME OF EMAILS APPEAR ON MAIN READ EMAIL SCREEN. ALSO, PLEASE REMOVE ADS ON RIGHT SIDE OF READ EMAILS!

    77th ranked
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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Top line - Edit - Find in Top Window .. Needs count

    When using the Find in Top Window (A VERY useful tool!)
    there is NO count of items found. When the searched for word is NOT in the top window, no indication is given (i.e. Not Found!) and when many are found, well same thing - no count..

    279th ranked
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    Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 94th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. ARE YO AWARE THAT AOL GOLD EDIT HARDLY FUNCTIONS?

    ARE YO AWARE THAT AOL GOLD EDIT HARDLY FUNCTIONS?
    1) UNDO DOESN'T DO ANYTHING

    2) COPY PASTE INTO A FORM DOESN'T WORK, UNLESS YOU REVERT TO PLAIN TEXT, THAN PASTE AOL GOLD IS ARCHAIC. FORMATTING IS BLOCKING PASTE

    3) SPELL CHECK HANGS WORKS 50% OF TIME, & IT HAS A VERY POORWORD SELECTION IT DOESNT RECOGNSZE MANY MISSPELLS..
    .
    4) THE EMAIL PAGE DOES NOT REDUCE IN WIDTH, TO BE ABLE DO SIDE BY SIDE REPORTS (YES I KNOW HOW TO REDUCE WINDOWS, AOL GOLD EMAIL PAGE DOES NOT REDUCE)

    5) THE EMAIL HANGS &TAKES 2-5 MINUTES MANY TIMES TO…

    108th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Clearing Footprints again.

    I recently posted about clearing footprints when signing off here, got this response:

    Please follow these steps to enable Automatically Clearing the Browser Cache when closing the AOL Desktop:


    1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    2. Check the box next to “Clear Browser Cache on Exit” from the Browser Settings window.

    3. When you’re finished, simply close the settings window because changes are now saved automatically.

    -----It does not work, it doesn't clear all of the items checked.

    125th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Thanks for all the fixes -- BUT...

    Glad to see the huge number of corrections, but there's many more before your done..

    This one -- Still NO Color selections for the font in emails

    220th ranked
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  17. An option to NOT have sound on automatically when viewing news items

    When opening to read a new item, too often sound comes on with the embedded video, Like tablets and cellphones, the sound should be OFF to start, and be turned on if wanted. Or give us an option to set it how we need it set.

    143rd ranked
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  18. BB

    S U G G E S T I O N:
    1.)  AOL GOLD DEVELOPER TEAM SHOULD HIRE SEVERAL "EXPERIENCED AOL USERS,= PEOPLE WHO USE AOL EXTENSIVELY.

    2.)  USE OLD AOL 9.8 SO USERS CAN EXPLAIN & "SHOW" IMPORTANT USERS FEATURES TO USERS.

    3.)  IF THEY DO NOT DO THAT, MOST VALUABLE PART OF AOL "THE USERS" WILL BE GONE IN 1 YEAR. AND ONCE PEOPLE LEAVE THEY DON'T COME BACK. I HAVE A LONG LIST OF MISSING ITEMS. I WOULD BE HAPPY TO HELP. I DESIGNED NUMBER OF WEBSITES AND INSTRUCTED DEVELOPERS IN CHINA WHAT I NEEDED IT WAS ALL…

    173rd ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Java Enabled

    JAVA not working

    173rd ranked
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  20. I CANNOT COPY EMBEDDED PHOTOS IN THE SOFTWARE LIKE I USE TO AND OR DRAG

    I CANNOT COPY EMBEDDED PHOTOS IN THE SOFTWARE LIKE I USE TO AND OR DRAG THEM INTO MY SOFTWARE EDITING PROGRAMS LIKE IN THE OLD VERSION OF 9.8.2

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