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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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2988 results found

  1. AOL's Algorithm is Still Highly Inadequate

    I again had a comment that AOL said has to be reviewed. How many times are you flagging because of a word but is a comment that intended to not be negative except in calling a spade a spade. Words need to be examined based on content in which they are used. If your using AI, you can enhance your algorithm almost without limits. If AI can be used in helping to predict complex areas of inquiries, your algorithm can do better! ! !

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  2. t

    The favorite places is popping up everytime I open my AOL Desktop Gold. I want to disable the pops up of favorites places everytime I open my AOL Desktop Gold.

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    Reviewed  ·  0 comments  ·  Favorites  ·  Admin →
  3. Double Line Spacing

    When I compose an email and send it, sometimes the lines get double spaced on the "sent" email. This has only started happening in the May/June 2023 time frame. Please correct this issue. I have contacted AOL Tech Support, and they have not been able to help me. Please Help!

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    0 comments  ·  Mail  ·  Admin →

    This is often caused when copying and pasting from applications like MS Word etc.. These applications often contain invisible code that when copied results in double spacing and other odd behaviors. 

  4. AOL problem today

    No matter what i do AOL says they are having problem with this activity. All day so far.

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    Reviewed  ·  3 comments  ·  Mail  ·  Admin →
  5. donot like new feature in aol desktop gold views folder

    donot like new feature in aol dekstop gold views folder.does not show deleted items number

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    Reviewed  ·  0 comments  ·  Admin →
  6. JANET E SALAMON

    I DO NOT LIKE THE EXTRA STEPS THAT IS FROM THE NEW UPDATE WITH THE AOL GOLD

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    Reviewed  ·  0 comments  ·  Admin →
  7. Move the recently deleted button away from the mail button to prevent confusion as to which screen you are on.

    Move the recently deleted button away from the mail button to prevent confusion as to which screen you are on.

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  8. Why is it all of a sudden taking so long for an email to delete?

    Why is "delete" taking twice as long as it used to? I click to delete an email and there is a wait time now.

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  9. Stop changing the screen on the AOL page

    put it back to the way it was

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    Reviewed  ·  0 comments  ·  Admin →
  10. Bring pause button back

    please put the pause option back on the rotating news stories

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    Reviewed  ·  0 comments  ·  News  ·  Admin →
  11. Latest software change to AOL Desktop is user unfriendly

    Latest software change to AOL Desktop is user unfriendly.

    1. the AOL search engine automatically shows up when looking at mail. It requires deleting.
    2. the indent space has been eliminated when typing an email message. Sometimes half the letter is hidden.

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    Reviewed  ·  0 comments  ·  Admin →
  12. adg

    1. Member doesn't want the emails to be transferred directly to the old folder from new folder after closing those, member prefer dragging and dropping after he closes it to the folder that wants

    2. Member also doesn't want the scroll bar at the bottom of the folder list to move while he was dragging an email to a folder

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    Reviewed  ·  0 comments  ·  Admin →
  13. Please Bring Back Ad-Free Paid Option for Desktop Gold

    Back when AOL still offered Advantage Plans, there was a little-known bolt-on called "Ad-Free Desktop Gold". It was unrelated to the Ad-Free Mail that works to remove ads from webmail. Since the new plans rolled out, there is no way for a Desktop Gold member to pay for having no ads in their Desktop Gold client. I've tried each Premium plan to test this, and I've spoken with Support - they have confirmed what I'm saying is true. If AOL could please bring back the Ad-Free option for Desktop Gold, I'd buy it tomorrow! Thanks :)

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  14. Desktop Gold Mail

    Why do you have to keep fixing things that aren't broke. Can no longer use previous or next when reading mail. Have to close out the individual mail and then click on the next one. When you close an individual mail it goes automatically into old mail. Please fix this problem.

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  15. Tool Bar search specific name

    Be able to find a specific item by name in toolbar

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    Reviewed  ·  1 comment  ·  Toolbar  ·  Admin →
  16. Attachment Issue

    {{ ts }} > done

    Preview document (doxc )
    PDF file WORKS

    Versions: 11.1.4392

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  17. When expanding a folder, the pfc goes to the top.

    In previous versions of AOL Desktop and AOL GOLD, when expanding a folder that has a sub-folder, it would stay at that location. Now it goes to the top and one has to scroll back down to select the sub-folder. This needs to change

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  18. AOL is a partisan mess, can it be fixed?

    AOL is a partisan mess, can it be fixed?

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    Reviewed  ·  1 comment  ·  General  ·  Admin →
  19. Unbelievable

    AOL Desktop Gold is a mess. It has been years and almost nothing has been done to fix their problems. It is hard to believe that something that was so good for so long is now a disaster.

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    Reviewed  ·  3 comments  ·  Admin →
  20. A lot the news stories which appear on the home screen are often sordid, of little general importance.

    Select your news stories with their general importance in mind. Who cares about a single obstetrical accident?

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    Reviewed  ·  0 comments  ·  Welcome  ·  Admin →
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