AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
-
Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?
Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Mail does not work.
If I click on Old or Sent mail the whole mail screen locks up. Have reported this three times with no feedback. And I pay for this nonsense?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
get your MyBenefits to work ! can't get code number for restaurant.com
get codes to work ! stop wasting my time
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
WTF is wrong with AOHELL? I logged on at 8:00am and was DROPPED THREE TIMES by 8:50am
FIX YOUR **** SYSTEM SO IT DOESN'T KICK US OFF EVERY 20 minutes!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
When I click on an email everything comes up but the actual email that is in the box and that is black, can you tell me how to correct this
When I open an email the box comes up but the actual email in the box is black with nothing showing. How can I correct this?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
EMAIL SERVICEEEEEEE GOES BLANK THIS IS TERRIBLE COSTING ME!!!
About every 3-4 days my email goes blank white and when mine is like this my neighbor has email
When I have email he does not have email
Please get the new aol gold auto download now
I am a realtor This is costing me money I pay you welllllIf the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
The chat room d
Chat room is freezing up. When someone responds to your comment on a given topic and you want to reply by clicking "View in Conversation," you cannot get back to the other person's response. And the chat room keeps freezing up and pausing even when typing a comment.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
mail is not opening today for over 30 mins
mail is not working at all this morning
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Emails not showing up in New Folder
Although the mailbox shows a number of new emails, when I open it up there are fewer emails than was is stated. Email are disappearing then reappearing. However when I access AOL i "free" email web site all emails are showing up. I have reported the bug several times but Gold keeps dropping emails and all of a sudden they reappear. What is the problem.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
The "Settings" icon no longer works when clicked. Why AOL ?
The "Settings" icon no longer works when clicked. Why AOL ?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Address book keeps changing addresses and when I delete bad ones they just keep coming back
Address book deletions keep coming back and no matter how often I delete them they still come back.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
My MAIL DOES NOT WORK - For MONTHS!!!!!!!
Make My Mail Work!!!!!!!
Why am I billed 39.95 a month?????????? The most expensive plan I see is 14.95.
The service **!!! No Techs solve my ongoing problems!!!
AOL CASE 14179625I'm Sick Of NO SERVICE - NO Response To My Messages
Your lousy AOL Gold is affecting my BUSINESS - How Long Do You Think I'll put up with this???????We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
I am unable to update my payment information,
There is not enough time to log off current name, log into alternate e-mail name to get 4-digit code, and log back in to enter it into the field, which. No other me do this. HELP
By the way, the account information on the screen is correct.
We don’t have access to billing related information. Please call AOL Customer Support at 1-800-827-6364 and they will assists in updating your payment information.
-
I cannot got to old or sent mail on the gold desktop version it locks up everttime how do you fix this i need to use this feature
I cannot got to old or sent mail on the gold desktop version it locks up everttime and you have to shut it down thru windows task manager how do you fix this i need to use this feature
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list
Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Address Book. Can you tell me why AOL adds the email address of someone whom I have created as a new address? This is very concerting and f
Address Book. Can you tell me why AOL adds the email address of someone whom I created as a new email address. This is very disconcerting and fills up my address book.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Everything seems fine...except I don't have easy access to my Favorites like I once did. Can that be restored back to the way it had been?
Everything seems fine except I don't have easy access to my Favorites like I once did. Could it be restored to the way it had been? Thanks.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
My mail is showing up with just the heading...nothing in the message area..WHAT"S WRONG!
My mail has been showing up with just a heading showing for 2 days now ...nothing in the content area shows.....WHAT'S WRONG!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.
I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
- Don't see your idea?