AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

    Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Mail does not work.

    If I click on Old or Sent mail the whole mail screen locks up. Have reported this three times with no feedback. And I pay for this nonsense?

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  4. WTF is wrong with AOHELL? I logged on at 8:00am and was DROPPED THREE TIMES by 8:50am

    FIX YOUR **** SYSTEM SO IT DOESN'T KICK US OFF EVERY 20 minutes!!

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  5. When I click on an email everything comes up but the actual email that is in the box and that is black, can you tell me how to correct this

    When I open an email the box comes up but the actual email in the box is black with nothing showing. How can I correct this?

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  6. EMAIL SERVICEEEEEEE GOES BLANK THIS IS TERRIBLE COSTING ME!!!

    About every 3-4 days my email goes blank white and when mine is like this my neighbor has email

    When I have email he does not have email
    Please get the new aol gold auto download now

    I am a realtor This is costing me money I pay you welllll

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  7. The chat room d

    Chat room is freezing up. When someone responds to your comment on a given topic and you want to reply by clicking "View in Conversation," you cannot get back to the other person's response. And the chat room keeps freezing up and pausing even when typing a comment.

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  9. mail is not opening today for over 30 mins

    mail is not working at all this morning

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  10. Emails not showing up in New Folder

    Although the mailbox shows a number of new emails, when I open it up there are fewer emails than was is stated. Email are disappearing then reappearing. However when I access AOL i "free" email web site all emails are showing up. I have reported the bug several times but Gold keeps dropping emails and all of a sudden they reappear. What is the problem.

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  11. The "Settings" icon no longer works when clicked. Why AOL ?

    The "Settings" icon no longer works when clicked. Why AOL ?

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  12. Address book keeps changing addresses and when I delete bad ones they just keep coming back

    Address book deletions keep coming back and no matter how often I delete them they still come back.

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  13. My MAIL DOES NOT WORK - For MONTHS!!!!!!!

    Make My Mail Work!!!!!!!

    Why am I billed 39.95 a month?????????? The most expensive plan I see is 14.95.

    The service **!!! No Techs solve my ongoing problems!!!
    AOL CASE 14179625

    I'm Sick Of NO SERVICE - NO Response To My Messages
    Your lousy AOL Gold is affecting my BUSINESS - How Long Do You Think I'll put up with this???????

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    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

  14. I am unable to update my payment information,

    There is not enough time to log off current name, log into alternate e-mail name to get 4-digit code, and log back in to enter it into the field, which. No other me do this. HELP

    By the way, the account information on the screen is correct.

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    We don’t have access to billing related information. Please call AOL Customer Support at 1-800-827-6364 and they will assists in updating your payment information.

  15. I cannot got to old or sent mail on the gold desktop version it locks up everttime how do you fix this i need to use this feature

    I cannot got to old or sent mail on the gold desktop version it locks up everttime and you have to shut it down thru windows task manager how do you fix this i need to use this feature

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  16. Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list

    Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!

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  17. Address Book. Can you tell me why AOL adds the email address of someone whom I have created as a new address? This is very concerting and f

    Address Book. Can you tell me why AOL adds the email address of someone whom I created as a new email address. This is very disconcerting and fills up my address book.

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  18. Everything seems fine...except I don't have easy access to my Favorites like I once did. Can that be restored back to the way it had been?

    Everything seems fine except I don't have easy access to my Favorites like I once did. Could it be restored to the way it had been? Thanks.

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  19. My mail is showing up with just the heading...nothing in the message area..WHAT"S WRONG!

    My mail has been showing up with just a heading showing for 2 days now ...nothing in the content area shows.....WHAT'S WRONG!

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  20. I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.

    I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.

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