AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1443 results found
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When saving to favorite places, it used to save at the end of the list.
Now I have no idea where it saves any new pages I need.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I can't open my emails Why?
Fix the email problems - cna't ope emails - can't delete emails must do 2 or 3 times. spam goes to recently deleted WHY all these problems??
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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adding new user name to AOL Gold
I am subscribed to AOL Gold and when I tried adding another username, I got the message that I need to subscribe to AOL Gold. Do I have to pay additional fees for each username?
Please call at 1-800-827-6364 and one of our technician will assist.
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Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails
Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Find a way for paying customers to get help for a problem that your site doesn't provide
My cover page on Gold switched language and unable to change it to English
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Why do I have to click on email twice to get it to open? This has just started. New glitch?
Why do I have to click on email twice to get it to open? This has just started. New glitch?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Beta Version
Does all the info in the email I got about the Beta version apply to Desktop Gold, and do I need to initiate action to receive updates?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I am having NO AOL Desktop Gold experience; you keep kicking me off June 17&18, 2021
My AOL is kicking me off. June 17 & 18, 2021. What are you doing to fix this?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I am SICK of this!
I am SO SICK of having to reset my settings EVERY TIME I WANT TO PLAY GLOBESPOTTER! It never works the first or even the third time because I just don't know which white circle to click on. I know what I want to play and it's not up to AOL to make it so blastedly hard for me to do it!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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HOW TO STORE MY PASSWORD
For 31 yrs of my AOL service I've been able to Store Passwords by typing that phrase into a box using Control K, then following the very simple process offered by AOL.
Today I get no process for storing my password. Worse yet, I can't find any free "HELP" function available to me -- even though I pay $40/mo to AOL. That really sucks, unless someone reading this cares to help me store my password.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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aol gold many many problems
have had serious issues with aol gold no mail or favorites most of the time doesnt remember pass words fb you tube etc etc etc several techs tries to fix said issue was with aol gold someone was supposed to contact me no one ever did someone please help have had higher level tech support many times was told problem is with aol gold on your end
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Sudden need to sign in each time
After being signed in all day, now when I close AOL Gold, I have to sign back in instead of automatically having the browser open. Then my personal favorites are missing in the task bar, Edit settings doesn't work and I end up having to restart the PC to only have to sign back in again which fixes the "favorites on the task bar, but I get the "welcome, etc. sounds each time. Mail isnt impacted. I reset the sound by disabling them, now every time I have to sign in. Why?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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PLEASE
AOL GOLD only keeps emails for 2 weeks. It would be great to have emails for at least 6 mos. Google has them forever. My son says this is why "no one has AOL anymore." I have had AOL for more than 30 years, and I have been happy with it, but I am not happy being able to retrieve emails than are more than 2 weeks old. PLEASE improve this!
I’d like to have one of our Technical Support agents look more into this. Please call our team at 1-800-827-6364.
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I am having a hard time editing my address book
I am having a very hard time editing my address book
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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address book
yet another day goes by--probably 10 days now?? with no response from AOL technical support. My contacts list has disappeared in AOL desktop Gold only. can not get any support or help from AOL. Now I am starting to have the true meaning of AOL. A******* on Leave. What does it take to get help with this pitiful software
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Cancel my aol mail account
I have been hacked on my e mail account I need to cancel accou
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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OOOPS- someone forgot the PASTE in the email, right-mouse-click drop-down!
Here I am with the data copied, But WHERE oh Where is the PASTE?!!
I NEED IT!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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address bar no longer works as advertised
The 'address bar' on the top left of the wellcome screen no longer lets me directly search for a topic or place
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Please fix the copy/paste function - it seldom works and now has a copied bit of text stuck in the copy memory so it's messed up other sw!
In GOLD, the copy/paste function in Write does not work correctly. Usually it doesn't copy at all; now it is holding onto the last thing I managed to copy in AOL several days ago so that I cannot copy anything else from any application. I just keep getting that same bit of text from an AOL screen. I see others have complained about copy/paste, but you've closed the issue. But it is NOT fixed yet!! Please reopen!! Thanks
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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HELP FOR EMAIL PROBLEMS
I now have 94 emails waiting for me to read, but I can't get to them....the page stays BLANK. I have SIXTY!!!! SPAM to get rid of, some duplicates I've gotten rid of numerous times. BUT WAIT, THERE'S MORE! Now when I tap "Delete All" of the SPAM, it disappears and then reappears in the regular delete area so that I have to do each of them ONE AT A TIME!!! And WHY, WHY, WHY do you send some of the regular deleted emails BACK TO ME the next day????
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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