AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. I have been on hold for 4 hours over a two day period, I can't open my mail and in the process it locks up my computer. WTF

    Get rid of desk top Gold, we pay for a system that doesn't work and there is no one in tech support that has a clue how to fix anything. I have to go on Goggle to get to AOL Mail. Can someone PLEASE get to me. If this continues I going to cancel.

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    We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

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  3. My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.

    By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III

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  4. DataMask Not Working

    When launching DataMask, an error message says, “Your license appears to be missing or invalid.”

    The DataMask page does appear, but the security numbers in the upper right corner do not appear on web sites. This error occurs on all of my screen names.

    The AOL phone tech did troubleshooting. He uninstalled AOL and DataMask, and made changes in my Registry plus reviewing other settings.

    Please respond to my email address.

    6/25/20

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  5. the ADG is on german language

    ADG is on german language

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  6. Downloaded pictures disappear.

    If I upload one or several pictures from a camera or phone then click Show Them they come up for 15-20 seconds then the entire picture screen disappears and goes back to home screen. They are in the Photos files.

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  7. you could improve your service by not deleting all my favorites, and by not deleting my bookmarks on the "custom" toolbar.!!!!!!!!!!!!!!!!!

    you should get your house in order!
    recover my "favorites" and my bookmarks on the tool bar.
    I used to like AOL--but now you literally do not give me anything--so what's to like?
    bring back what I pay for. (at least for now)-maybe you'll resume your service--if not then I will have no reason to use AOL).

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  9. Images "Share" portions among other images.

    If I'm moving an email, or some AOL window which is on top of other images (such as the one I have in the desktop).. a Portion of the unwanted window is 'stuck' on the window I've moved.
    The only way to remove it is to move the window (i.e. email) completely off the AOL desktop, then back.

    As it's 'solvable' I can live with it, but it's been happening for quite a few releases now..

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  10. surfingcalifornia!

    Adds that appear on my email page do not have an 'x' to delete the add; instead there is an 'arrow' that takes you to a verizon media site entitled 'why this add?' One category below says "Manage interest-based advertising categories, or opt-out of all categories, from Verizon Media." There is no way to 'opt out' of any categories, no matter how many steps on goes through; Instead if you click on it, it takes you to "privacy dashboard and controls', which offers a bunch of companies; if you click on AOL, it takes you to 'marketing preferences' which does…

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  11. AOL Games

    The AOL games are not working even though we already have updated the flash player. We also did try to refresh the AOL server by uninstalling and re-installing the software. Also, tried to turn off the anti-virus, but still having the same issue.

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  12. No contact with America for help from any of the outsourced call centers . Nor any contact to American AOL in any look up online .

    No phone contact absolutely forbidden in America - All outsourced Countries AOL Call centers are not allowed to connect to America .
    They also can not call us back here in America when we are cut off
    in the middle of getting help over phone contact . Click Click then three more and Ooops DIAL TONE . No case no. # offered to follow up on issue called for help . Start over , wait forever to get help and then cut off permanently . Start over again . I needed Level 2 tech support NOT OFFERED . Vicious circle…

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  13. You idiots charged me for the same subscription TWICE! This is illegal and you have been reported!

    You idiots charged me for the same subscription TWICE! This is illegal and you have been reported!

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  14. In April I asked to discontinue System Mechanic, as I already had a separate System Mechanic account. Why am I being billed now??????

    I already have System Mechanic installed and asked that you remove System Mechanic from my account in April 2020. Why am I being billed now?

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  16. The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again

    The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again

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  17. ADG mailbox

    The mailbox is not showing the actual picture in the content/body of an email, however, it's working in the webmail

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  18. when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed

    when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed on my machine. I have downloaded flash player over 20 times, i have reloaded desktop gold, I have cleared my cashe and I cant get the STUPID message from popping up and blocking access to my email. Please REMOVE the predatory flash player script from desktop gold.

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  19. I can not get my emails

    I can not open my emails this happening more and more

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