AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1418 results found
-
mail folders still missing
Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Can't upload pictures.
If I upload pics from camera or phone then click "Show Them" all is fine but they never get put into a folder under My Pictures. Did a mandatory update and hasn't worked since then.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
day three and aol is still not functioning despite paying for repair service
aol mail has not worked now for three days and aol desktop barely runs
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
for the last 24 hours aol mail has not worked properly
aol mail has not worked properly for the last 24 hours
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
My email box is going hey wire....
When I read an email and then mark it unread it would stay in fine print, that way I knew that I had looked at it. Now when I open an email and mark it unread, it goes back to bold like I have never opened it, so now I have a box full of what looks like to me, emails that I have never looked at and it has screwed up my entire system. Emails that I had a handle on and now I can not tell what is what anymore and it looks to me like I need…
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Mail I have read is staying in my New mail folder instead of just the IN or Old mail folders as it did until 2 days ago.
Mail I have read is staying in my "New"mail folder instead of moving to the "IN" or "Old" mail folders upon closing Mail on the AOL Desktop Gold -- this just started happening 8/17/2020. Was there an update that caused this?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?
There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Aol sports news
Using the aol desktop gold and the website itself the aolsports new is not up to date.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
PROBLEMS SENDING MAIL
THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
welcome page articles
AOL, HELLO.......i CAN NO LONGER CLICK ON AN article in the welcome page and read it before proceeding .....I enjoyed doing that for years,......What happened..??????
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
What happened to my favorites on the tool bar
Why do my Favorites no longer show up on the tool bar.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-800-827-6364. Our experts are available 24/7 by phone.
-
Sent mail is not being saved in the "Mail You've Sent" Folder
I've sent emails over the last several days, Mail I've read, is in the "Incoming/Saved Mail" folder, but mail I send is NOT in the "Mail You've Sent" folder.
Additionally my Inbox shows 5 unread emails, "Inbox (5)" .. but there is NO UNREAD emails ?!? All show red checks
If I click on "NEW", NOTHING shows upIt is making the email handling - UNTRUSTABLE ..
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
why can't I get the AOL GOLD that was downloaded yesterday.
Victor at AOL fixed my AOL Gold and now it wont't open. I pay for AOL.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Trouble with Desktop Gold AGAIN when logging in
We have 2 email addresses. We have to log in with user name and password every time. Clicking "save password" doesn't do a thing. The font is off also, and when I click on Mail Settings to change the font, nothing comes up.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
font
There is a problem with the font and it must be repaired. It does not change including incoming emails. The computer is not allowing me to choose the font of my choice. This is NOT an idea, it is a problem with a complaint.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Now all my favorites are missing from AOL now I will be on the phone for two hours again!
all my favorites and work addresses are all missing!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Help! My address book is not working well at all.
Hello; For the last few days, anytime I make a change to my aol address book, I'm getting messages where the address book function is having problems and to try again in five minutes. I wait ten minutes, try again, but continue to get the same message. Yesterday I created several groups and this morning, they showed up just perfectly in my address book. Tonight, all but two are gone. This is really causing me a lot of stress, since I use aol to notify my church family of sickness, info, etc. What's going on? Thank you!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Changed Passwords not being saved
Thank you for not closing this.. See my Post below
When I do a changed password, I never see the "Do you Want to Save this new Password" (or some such check-off), and of course the old passwords keeps coming up..
IE, Edge, Firefox & Chrome all work as expected - not AOL's Browser.Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
The Email "Mark Unread" function does not work to restore Email from the "My Mail Folders" "Incoming/ Saved Mail" file. Why is this? Can
The Email "Mark Unread" function does not work to restore Email from the "My Mail Folders" "Incoming/ Saved Mail" file. Why is this? Can you fix it? This same restore function from the "Recently Deleted" file is also intermittent and problematic. Can you fix this too?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Old mail
If I'm finally able to open Old Mail and try to open one all I get is a blank gray box, the same thing I get when my bank sends me the weekly update. Norton has scanned my hard drive and nothing.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
- Don't see your idea?