AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
354 results found
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Sort Contacts in Address Book Alphabetically
Our AOL contacts should be sorted alphabetically, or give us the ability to sort our contacts alphabetically.
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Worthless "View" section in mail
The "Views" feature is not helpful and automatically filters items that I do not wish to have in multiple places. The most critical issue is the "subscription" area which automatically saves the companies that contact me. The "unsubscribe" feature does not work, therefore I would have to contact each company individually which is very time consuming. I do not like the "View" feature for any function.
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blue highlight is too dark to read email title
blue highlight is too dark to read email title in list of email titles
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Expand the number of spam addresses individual users can block
As of now I have blocked 1000 different spam addresses which is the maximum number of addresses an AOL user can block. If AOL isn't going to stop this stuff from coming in then you need to give us unlimited ability to block it ourselves. While we are on the topic, how is it that the AOL email algorithm can't identify an email addresses like "375536982@digi.y4y.44zaiwang.com" and "Casinco@rompuy.assemblozov.jp.net" as spam and block it upfront?
Many spammers use an email address only one time to send many spam messages. Adding every email address that you receive spam from is not the best method of reducing the amount of spam you receive.
We suggest using the "Report as Spam" option when you encounter spam email message. This will send that message and all of the related information about the message (sender information etc.) to our Anti-Spam department where it will be analyzed by several pieces of information including the number of users who reported it as spam which will help us handle similar spam messages appropriately before they even reach your email box.
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Save me time!!!!!!!!!!!!!!!!!!!!
I'm using AOL desktop Gold
once I decide to put an email into a folder
I need to take it there quickly,
Presently I have to scroll all the way to the s's to find the folder.
I need a faster way to find the folder to save it in that folder I need.
Scrolling takes me 45 seconds to get there.
please put another way for me to get to that folder that wanted to save the email in. -
I WANTED TO SAVE FILE THE SAME THING THAT I WAS DOING IT BEFORE WITH MY AOL DESKTOP GOLD . PLEASE PUT IT BACK AGAIN
I WANTED TO SAVE FILE THE SAME THING THAT I WAS DOING IT BEFORE WITH MY AOL DESKTOP GOLD . PLEASE PUT IT BACK AGAIN
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Please stop putting the OLD in the MAIL FILE...I lost a piece of mail recently and time overlapped and I lost an important contact informati
Please get rid of the OLD in MAIL...I recently lost a very important contact because the email dropped into the OLD and I had it cut off! PLEASE do away with the OLD MAIL folder!!!
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I coulnd't write a message into Chinese characters
I Couldn't write a message into Chinese characters
I could write a subject with Chinese character using a Pen pad but I couldn't write directly on the body message. I had this settings before but now it's not available no more. -
Add send only address option to Desktop Gold
AOL WebMail has an option to set "send from" with addresses other than @aol.com.
Since we are paying for Desktop Gold, we should be getting all the features of the free service.
Please add this to Desktop Gold! -
Please delete the OLD from the NEW MAIL..
Please remove the OLD from the NEW MAIL box...I have lost two emails recently because of this...and it is very DIFFICULT!!!
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I'd like to have a way to personalize the experience of writing an email
I'd like to have a way to personalize the experience of writing an email!
I have talked to the Premium customer support and it seems that I'm left with the option to submit a feedback
I would like to have the option to customize the sound specifically for when i receive an email from a contact!
I know that the option to personalize the background of writing an email was possible a while ago on the webmail, I would appreciate that to be back and to also have it on Aol Desktop Gold! -
moving report spam or delete button
Can you move the "Report Spam" or "Delete" button on the bottom of the "mail window"? Often times when going through my inbox and trying to delete groups of mail, I inevitably hit the "report spam" rather than the "delete" which is what I intend to click, because they are next to each other. Then I have to go through the spam folder and click on the emails and click on "this isn't spam" so that when new emails come in, I will actually receive them. I can't be the only person this happens to. If you put "delete" on…
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Allow open email tabs to be shifted side to side to order/prioritize as desired
Allow tabs of multiple open emails to be able to be shifted side to side (as Google and Chrome window tabs do) to allow one to order the emails (priority, timeline etc). One could previously do this when each open email remained in its own box by simply shifting around or overlapping in order of importance. Preferable would be to revert to that old system, rather than this "all in one box with tabs" where one can't even see the subject on the tabs.
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Revert to allowing individual emails open at same time onscreen rather than as tabs in one box
The previous protocol allowed one to have multiple emails open on screen simultaneously and to order them (overlapping) as needed, and in a way that allowed subject-line/date/etc to be visible and findable.
The new protocol of all open emails existing simply as tabs in a single box is counterproductive. You can't change the order or see the subject, so useless for easy toggling. -
Link Buttons Disabled When Forwarding an Email to Yourself
I've reported this issue many times and still no fix or response. When forwarding an email to yourself, for example an Amazon shipping confirmation email that has the yellow "Track Package" button in the body of the email, AOL mail is stripping the links' functionality.
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window in "Write" email no longer is functioning as it should
The "write" window's text (at my normal size: Tahoma 12pt is no longer readable. the text is tiny and so is the preassigned text in the write window itself and nothing the AOL remote technician has been able to help. She wanted me to change the size/resolution of my computer screen, but I do not want to -- because it is at it's recommended settings
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SPAM folder improvement!
Indicate how many emails are in the SPAM folder. Would prevent the user from having to constantly check the SPAM folder for content!
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lmprovements needed in steps to clear out old messages
1) I have too many saved messages in my Old and Sent Folders.
2) The first improvement is to give AOL customers the option to sort by To/From and within that grouping by DATE
3) The second improvement is to allow AOL customers to go back to where they were in the list of messages under review-NOT THE TOP of the List.What will it take for AOL to make these improvements?
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Changes in handling emails
I am very disappointed in the new way that new mail is handled. When I open mail it no longer gets a red check but immediately goes to old mail or disappears completely before I can even read it. I was told that this is due to recent updates of AOL Gold Desktop & can not be changed.
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I dont want the new update where read mail disappears - want it to remain an new mail with a red check in the box
I dont want the new update where read mail disappears - want it to remain an new mail with a red check in the box
- Don't see your idea?