AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Account payment

    I am getting a screen message that I need to give updated account information on billing, or I will not be able to access. I don't respond that way, but when I try to sign on to my account it is down. What's happening?

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    Completed  ·  6 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Restaurant .com offer

    Your Restaurant .com offer has not worked for three months. Do you still offer it. If not delete it and discontinue advertising it.

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    Completed  ·  1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Notice about Payment

    I got a popup saying my method of payment needs to be updated. I went to Help and selected "My Account" and it will not open. That infamous little circle just keeps turning and My Account never comes up, Once again Gold is woefully screwed up. How do I find out if I actually do need to update my payment method? If I do, how do I get to my account? Obviously I'm paying for a service that doesn't work properly.

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Completed  ·  Product Support responded

    We apologize for the inconvenience this has caused you.

    This issue should now be resolved. Please log out of the AOL Desktop Gold and log back in.

    Thank you for your understanding.

  4. Manage My Account

    I got a pop-up upon signing onto AOL Gold. It said something about my account needing to be updated. When I go to Help and click on My Account, nothing opens. How do I check my account and billing information?

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    3 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Cannot sign into paypal says browser needs update. Reported 2 weeks ago. Still doesnt work. PLEASE FIX

    I pay for aol gold. 2 weeks ago when signing into paypal I now get message saying browser needs update. I called aol 2 weeks ago & said problem will be fixed. WHEN?

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    Completed  ·  Product Support responded

    This issue has been resolved in our latest update. To check if you received the latest update, open the AOL Desktop Gold, click on the ‘Help’ menu (top right), select ‘About AOL‘ from the drop-down menu, and verify if you have the Revision 11.0.2084.

    In case you have a lower revision number, click on the ‘Help’ menu (top right), select ‘Check for updates’ from the drop-down menu, and after 10-15 minutes close and reopen the software in order for the update to be applied.

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    28 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

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