AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. I open my mail and AOL search page opens up

    Why is it when I open an email, that AOL search window opens up on top and the email no longer is open.

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  2. The system keeps shutting down automatically after 3 or 4 minutes of use...extremely frustrating !

    Have AOL Gold remain in use once Logged In...this is a novel idea ?

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  3. improve aol desktop gold email

    After getting the newest update for aol desktop gold, the email, while improved, is still not right and I have had the aol software close out of the blue while going through email.
    Not a big deal though.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  4. Going through email

    I have noticed that when I go through my email, the number doesn't go down and there is no red check mark next to each email.

    Right now, I have 236 unread emails, I just went through ten emails and yet no red check mark and the number is still at 236 when the number should be 226.

    The email does fix itself eventually, but it should be instant.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  6. Having to click a link over and over again!

    Here lately I am having to click links over and over again and again it keeps taking me to AOL SEARCH!!!! I want it to take me where it is supposed to go!!! I pay for this service and i want it to work!!!!!!

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  7. HOW TO TURN OFF THIS COMPRESSION THING ITS RUINIG MY PHOTO MAPS

    IN THE AOL DESKTOP SOFTWARE MY MAPS ARE FUZZY AND AND GRAINY DO TO SOME COMPRESSION YOUS ALL MUST BE USING IN THIS SOFTWARE!!! I WANT TO TURN THAT OFF!!! HOW HOW DO I DO THIS??????????

    IF I CANNOT TURN THIS COMPRESSING THING OFF THEN YOUS TAKE IT OUT AND OR DISABLE IT

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  8. Automated System

    on the automated system tried a lot of times telling the exact email address and it kept telling me they cant find my email address
    - ongoing for 2 years

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  9. in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..

    in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes

    Can you check on that

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  10. AOL Desktop Gold - Display Compatibility

    AOL desktop gold is not displaying the email items and icon correctly on my computer. Whenever I hover over the email items it keeps on zooming and looks distorted. Icons are also missing when I hover over them. Tried to open this on safe mode and the distortion stopped happening but when I went back to normal mode this still keeps happening. I hope anybody can do something about this.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. ADG latency

    whenever you scroll through the emails it highlights everything the mouse passes through which is annoying. Please provide a fix to remove this feature which just showed up with the latest version 11.0.3316. How come we lost the feature whenever you add a new email address it automatically gets added to the address book, if you could please bring this back.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sloppy Service

    I'm certain this will be ignored, but lately AOL has become one major pain in the butt, First there is the delay is getting on after log one. Then, and the worst, is having to wait 30 seconds (& that is not a guess-that was timed.) Then, if lucky or patient enough for get on AOL, there is that "OOPS" page that comes from out of the blue. I've done 30 yrs with AOL , but that will come to an end. NOW, ISN'T THAT A GREAT IDEA!!!!!

    A. Rothenbuesher Venice FL> or e

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  13. help engineers

    no local news or now same 1 news item for 10 days
    please give us what we pay for a paid member over 20 years

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    1 comment  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  14. adg

    all my favorite web sites are gone

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  15. the videos are all green screen

    all my videos turn to green screens in less than a second once they start. On aol and facebook

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Get those horrible icons off my emails!!!!

    Get these horrible icons off my emails!!!!!! How do I remove them? You do not need to make reading emails harder. Find something else to do. How do I remove them asap?

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  17. settings dont save after sign off. logging back in erases back to default

    settings and favorites added to toolbar erase after sign off. nothing saves unless you stay online and open, The moment you sign off or close it all goes to default. waste of time adding favs to bar and changing settings if they are going to disappear once you sign off. might fix the coding that shows on top corner of software too with a shield. it has a small shield with alot of bad coding showing. hover over it and it disappears and comes back once you move cursor.

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    0 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
  18. Find a way for paying customers to get help for a problem that your site doesn't provide

    My cover page on Gold switched language and unable to change it to English

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  19. Beta Version

    Does all the info in the email I got about the Beta version apply to Desktop Gold, and do I need to initiate action to receive updates?

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  20. I am having NO AOL Desktop Gold experience; you keep kicking me off June 17&18, 2021

    My AOL is kicking me off. June 17 & 18, 2021. What are you doing to fix this?

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
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