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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1402 results found

  1. Delete key doesn't delete the email I want deleted. Make it work!

    Make the "delete" key on my list of emails, WORK!!!!! Now what it does when I click "delete" is bring up the email I wanted to delete. I don't like this at all. I want the delete key to delete the email I don't want to see!!!!

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    3 comments  ·  Mail  ·  Admin →
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  2. How can I disable the "news" window on AOL Desktop Gold on startup?

    How can I disable the "news" window on AOL Desktop Gold on startup?

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    0 comments  ·  General  ·  Admin →
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  3. AOL is again not working!

    I sent several messages from a device to my email and two hours later thet still are not delivered! AOL is really sucking!

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    1 comment  ·  Mail  ·  Admin →
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  4. pop up from aol gold

    pop up from aol gold is getting my e-mail and not sending to my e-mail

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  5. No Service

    05 JAN 2023 - All day when I try to open an email, or link, I receive the prompt: it can't at this time, try back in 5 minutes. It should say "hours." I pay extra monthly; for what?

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    0 comments  ·  Browser  ·  Admin →
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  6. Telephone contact problem

    Whenever I call for tech support the system keeps saying "we didn't get that" and I have to repeat my message 3 times. Please fix that.

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    0 comments  ·  General  ·  Admin →
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  7. Help

    Please remove popups about how I owe you money for System Mechanic. I do not have that software on my computer. I do not owe you anything.

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  8. AOL on Android phone shows "Trash" folder. Does NOT show w/AOL Gold on computer

    If I accidently deleted an email on my phone, I can find it in "Trash" and restore it. Trash folder does not show on AOL Gold on computer (Windows11 if it makes a difference.

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  9. We're glad you're here

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    0 comments  ·  General  ·  Admin →
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  10. Cannot change to see the newest email when opening the sent folder

    When opening the sent folder instead of seeing the newest sent folder it defaults to two weeks before.

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  11. How to edit categories in contacts? Can't seem to find way to edit or delete category name

    Give me instructions on how to edit categories in contacts? Can't seem to find way to edit or delete category name.
    What is AOL Desktop Gold, anyway?

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  12. I cannot retrieve email pdf attachments in AOL Desktop Gold

    I cannot open email attachments with pdf attachments in Aol Desktop Gold.

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    0 comments  ·  Mail  ·  Admin →
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  13. Will Aol Desktop Gold be impacted by Census updating some security features on census.gov that are effective 10/11/2022?

    Will my Aol browser continue to work with the security updates to Census.gov going into effect on 10/11/2022?

    "To ensure you will continue to be able to access census.gov, please upgrade your browser to the latest version. 💻 Older browsers may fail to display websites correctly and lack updated security features. New browsers are more compatible with websites and provide stronger protection against security issues.

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    0 comments  ·  Browser  ·  Admin →
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  14. Had to reload AOL Gold and now all of my saved incoming mail is gone.

    Where did my incoming saved mail go?: Why did it not reload?

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  15. I have used AOL Desktop Gold since it started. Up until September 20th. when a new e-mail was delivered to me, it would automatically appear

    I have used AOL Desktop Gold since it started. Up until September 20th. when a new e-mail was delivered to me, it would automatically appear in my NEW folder, which I always keep open on my screen. Now, I hear the sound notification of a new e-mail, but it does not show up in my NEW folder like always. Now I have to refresh the folder, an extra step. How will I know that THERE IS a new e-mail? What if I can't hear the sound notification or have my sound muted? This has only started since a AOL Software…

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    0 comments  ·  Mail  ·  Admin →
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  16. expiration dates

    I need help updating my expiration date on my credit card.

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  17. To save or not to save log in password

    Once I select "do not save password" for log in, that should never change unless I do so. To keep having the "save password" box automatically checked, when switching screen names, even after selecting "NO", is aggravating and wrong on your part.

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    Support Request  ·  0 comments  ·  Other  ·  Admin →
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  18. How do I actually contact AOL? This forum is ridiculous and totally worthless. AOL doesn't see these posts.

    How do I reach a human at AOL and get a response? How do I even get the reply to this post if there is one? This entire communication process is flawed and totally and completely worthless.

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  19. This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc addres

    This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc address of a new email. Find some way that lets up get rid of the bell option

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    0 comments  ·  Mail  ·  Admin →
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  20. A few weeks ago my entire email List somehow was somehow converted into different categories. I didn't choose or set up these categories.

    A few weeks ago my entire email List somehow was converted into different categories. I didn't choose or set up these categories. Some of my contacts were eliminated completely.

    Also when I get an email it starts talking to me.
    How do I get rid of all of this and get my old email setup back?
    Thank you.

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    1 comment  ·  Address Book  ·  Admin →
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