AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
96 results found
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My Portfolio
My portfolio continuously has pricing problems, etc. It is limited in the securities it supports. Can it be replaced with a more reliable system? What about Yahoo Finance is it better or at least more reliable? Aren't your companies combined? AOL God is better than a year ago, hopefully it will improve to the previous versions that were free.
Thank you for your report. This issue has been fixed.
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this is my 9th time trying to correct this problem I decided to try one more time to see if it could
Mildred E. ***** (m****10@aol.com) this is my 9th time trying to correct this problem I decided to try one more time to see if it could be corrected.
It is hard to explain however below is my explanation of what is happening. I do not have the boxed check to save my email addresses.When I put in group emails the emails immediately transfer to the section where I have my single emails by name.
Consequently the emails address only from the group are mingled in with my emails by name.
If I delete the emails only that's…
Due to recent adjustments to the AOL Mail platform, any new email addresses you add to the Address Book Groups, will also appear as individual contacts.
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Trying to read email. No service! Are you kidding me! Do I get a refund?
No email service! Do I get a refund since you're now charging me?
Thank you for your report, this issue should be fixed now.
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My portfolio
As of today, 9-18-18, I am unable to access my stock portfolio on AOL again on my laptop and my iPad. This happened several months ago, and AOL techs fixed it. It’s happening again. I get the page where it states “sign in or sign up” and “view your portfolios,” but when you click on either one of those statements nothing happens. Is anyone else having that problem? I called tech support, and after being on the phone with them for more than 30 minutes, they were unable to fix this proble,.
This issue was resolved. Please try again.
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Video not playing in desktop gold
Video is not playing on Desktop gold. Representatives that worked on my account has already filed an escalation but it still is not resolved.
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Upgrade mobile site
Upgrade your mobile browser security.
Whenever I'm using AOL on my mobile browser I get spam pop ups preventing me from reading my emails. Stuff like "You've won a walmart gift card" Its really annoying. -
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AOL Portfolio Manager Not Working
Portfolio Manager is not working today. ALL stocks in portfolio show no gains or losses. Portfolio page looks like a very old page. I have checked on two different computers with different IP addresses, so it's not my cookies.
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Videos have sound but no picture and just a black screen while playing in facebook
Video trouble... other browsers are able to play videos properly but here it shows a black screen while playing but the sound is ok.
In order to resolve the blank video issue, please follow the steps below:
1. Open the AOL Desktop Gold and sign in.
2. Open the Keyword box by pressing CTRL+K.
3. Type the following keyword and press GO: blank video fix
4. Restart the AOL Desktop Gold. -
Make i for I a spell check item as it was before.
i should be underlined in red when it stands alone and should be I
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What happened to the "back to the top" button?
What happened to the "back to the top" button?
We’ve added the “back to the top” option again based on your feedback!
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why is there no american flag in the custom icons for favorites
american flag in custom icons for favorites why not?
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Need for Email Dictionary for Users Who Inadvertently Add Misspelled Words, Including Names!
I wrote yesterday requesting that AOL Gold users have their email dictionaries restored so that if users approve a misspelled word, they can go into their dictionaries and delete a word or name mistakenly approved so that it will not be accepted by the AOL spellcheck feature in the future. Today, I know more. If I misspell a proper noun or name and, for example, spell Dr. Yaryura, Yarura without the second "y," AOL Gold will accept the misspelled "Yarura," and I will look anywhere from rude to insulting to stupid because intelligent people in the communications field use their…
Great news! You can now edit your personal dictionary in AOL Desktop Gold. To do so, please follow the steps in the link here: https://help.aol.com/articles/edit-your-personal-dictionary-in-aol-desktop-gold
Sincerely,
AOL Product Support -
We appreciate your patience while we investigated this. The issue you have previously reported should now be resolved.
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Did you know
Is there any way to stop that idiot box "Did You Know" thing from popping up? I am NOT interested. The stupid thing is annoying.
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Saving addresses in a form
Saving address, credit card, ship to, like the one in google chrome (option to choose from multiple choices).
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Comment#2 - How to read very old emails using AOL GOLD
Per earlier response to my 1st comment, I called Tech Support who told me the provision that I need, is not available. I was told I needed an old computer to read old emails using old AOL 9.8.2 . My old computer crashed. I now have AOL GOLD on a new computer and need to read old emails from old PFC organize files that are backed up on a flash drive. There is no provision to import old emails from old PFC organize files from a flash drive to AOL GOLD. I don't want these old emails converted to AOL…
The option to import a personal filing cabinet (PFC) file from an older version of the AOL Desktop, into the AOL Desktop Gold, is now available. Before following the steps below, make sure your AOL Desktop Gold is up to date.
Go to the Help menu on the top right, select ‘About AOL‘ from the drop-down menu, and make sure you have the 11.0.2102 Revision. In case you have a lower revision, click ‘Check for Updates’ from the Help menu, and after 15-20 minutes close and reopen the AOL Desktop Gold.
The ‘PFC Import’ feature allows you manually navigate to a PFC file on your computer and import data from that file. To use this new feature follow these steps:
1. Sign in to AOL Desktop Gold.
2. Click the Settings icon.
3. While in the General settings, click the ‘My Data’ tab.
4. Click ‘PFC Import’.
5.… -
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Unable to Delete Favorites
Unable to delete some specific favorites even though we have already uninstall and reinstall ADG
The issue should be resolved. Please sign out and back in.
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Address Book has disappeared on aol gold and on IE.
My Address Book has disappeared on both the aol gold desktop and on IE.
Thank you for reporting this issue. It has been resolved.
Thank you!
AOL Desktop Gold Support
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