AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. I am SICK of this!

    I am SO SICK of having to reset my settings EVERY TIME I WANT TO PLAY GLOBESPOTTER! It never works the first or even the third time because I just don't know which white circle to click on. I know what I want to play and it's not up to AOL to make it so blastedly hard for me to do it!

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  2. HOW TO STORE MY PASSWORD

    For 31 yrs of my AOL service I've been able to Store Passwords by typing that phrase into a box using Control K, then following the very simple process offered by AOL.

    Today I get no process for storing my password. Worse yet, I can't find any free "HELP" function available to me -- even though I pay $40/mo to AOL. That really sucks, unless someone reading this cares to help me store my password.

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Tech Fortress reminder messages

    Why do I keep getting a pop up message from you every time I log in appearing in the lower right section of my screen telling me that Tech Fortress is not hooked up? I unsubscribed to Tech Fortress over three months ago. Please stop this from every time I sign in. Thanks.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multi McAfee Renew Messages

    Tired of getting renewal messages for my benefit subscription for McAfee. Tried to reinstall McAfee on my phones and was told an email was sent to continue the process, but non ever arrives.AOL needs to clean up its act. Last time I had the VIP help line "fix" the problem of renewal - guess what it is happening again.

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  5. PLEASE

    AOL GOLD only keeps emails for 2 weeks. It would be great to have emails for at least 6 mos. Google has them forever. My son says this is why "no one has AOL anymore." I have had AOL for more than 30 years, and I have been happy with it, but I am not happy being able to retrieve emails than are more than 2 weeks old. PLEASE improve this!

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  6. Why do I have to login every time when I check the box stay logged in

    Why do I have to keep logging in when I open welcome. I have complained this to bug. what am I paying for, NO HELP?

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  9. Desktop Pictures Out Of Sync With Captions

    When you open AOL Gold, the pictures (1-55 for 3/28) are continually out of sync with the picture description. This happens every single day! e.g. The picture for picture number 35 has the description from picture number 34. That description from picture 34 stays on Picture 35 for 8 seconds and the correct description for picture 35 appears. I thought Verizon was going to fix the mess at AOL?????

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. My email box is going hey wire....

    When I read an email and then mark it unread it would stay in fine print, that way I knew that I had looked at it. Now when I open an email and mark it unread, it goes back to bold like I have never opened it, so now I have a box full of what looks like to me, emails that I have never looked at and it has screwed up my entire system. Emails that I had a handle on and now I can not tell what is what anymore and it looks to me like I need…

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. Aol sports news

    Using the aol desktop gold and the website itself the aolsports new is not up to date.

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  12. Trouble with Desktop Gold AGAIN when logging in

    We have 2 email addresses. We have to log in with user name and password every time. Clicking "save password" doesn't do a thing. The font is off also, and when I click on Mail Settings to change the font, nothing comes up.

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    0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  14. The Email "Mark Unread"  function does not work to restore Email from the "My Mail Folders" "Incoming/ Saved Mail" file.  Why is this?  Can

    The Email "Mark Unread"  function does not work to restore Email from the "My Mail Folders" "Incoming/ Saved Mail" file.  Why is this?  Can you fix it?  This same restore function from the "Recently Deleted" file is also intermittent and problematic.  Can you fix this too? 

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  16. day three and aol is still not functioning despite paying for repair service

    aol mail has not worked now for three days and aol desktop barely runs

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. for the last 24 hours aol mail has not worked properly

    aol mail has not worked properly for the last 24 hours

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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  19. AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?

    There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. OOOPS- someone forgot the PASTE in the email, right-mouse-click drop-down!

    Here I am with the data copied, But WHERE oh Where is the PASTE?!!

    I NEED IT!!!

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