AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
96 results found
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stop making changes. Finance portfolio seems to be in a loop!!!!!!!
stop making changes!!! finance portfolio is in a loop. Cannot access or signin.
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It should not be necessary to sign on to read mail saved on one's computer.
The last time I complained about this, Product Support responded "The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db." That suggestion is male bovine excrement. If you do that, you get a message "Windows cannot find LOCALAPPDATA\AOLDesktopData\db. Make sure you typed the name correctly, and then try again." And why SHOULD Windows be able to open an AOL file? As with all your suggestions, your "fix" is laughable. Equally laughable are your repeated troubleshooting solutions for slowness…
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Why can I not access "my benefits" Says there is a Java issue. AOL has some problem everyday. Why pay for a marginal system
No access to My Benefits. Tried all day. Very frustrating
This issue has now been fixed. Please make sure you have the latest revision. To do that click on Help > About AOL.
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Still waiting for the capability to write emails off-line before I sign on to send my email like I used to be able to do.
Still waiting for the capability to write emails off-line before I sign on to send them. This desktop software doesn't always load my emails once I've signed on...but it NEVER fails to load the advertising!!!! (Obviously advertising has precedence over my need to read and respond to emails!) Also, when I am responding to an email and delete what the other person has sent me in order to respond, the program doesn't recognize my preferences in font and size any longer. It is changed to some weird default font and size; I have to change it back to my preference…
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Why can no one log on?
why does nothing come up when I log on? there is no mail, my Favorties button is Gray
The issue was resolved, please close and reopen the Gold software.
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Back up and restore the Personal Filing Cabinet so that it can be transferred to a new computer!!!!!!!!!
Now you can only access the PFC on the original computer. What happens if your hard drive crashes or you get a new computer? You lose all your saved emails. You used to be able to save the Organize folder and transfer it. Bring that option back!!! Also, let users know when you add things like this through an update rather than discovering on our own.
The option to Import and export your personal data to a file that can be copied to another computer is now available.
To export your personal data file, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the personal data file.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to access its content, you will have to use the “Import”…
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I want to be able to get the IP address from people who email.
I want to be able to get the IP address from people who email me!!
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Can't read OLD emails WITHOUT logging in.
Why can't I read old emails WITHOUT logging in?
Why can't I read old emails WITHOUT logging in?
Why can't I read old emails WITHOUT logging in?
Why can't I read old emails WITHOUT logging in?
Why can't I read old emails WITHOUT logging in? -
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Redesign AOL Desktop Gold so that when there is a breakdown like today, we can at least access email save on our computers, like the old AOL
Redesign AOL Desktop Gold so that when there is a breakdown like today, we can at least access email save on our computers, like the old AOL DT. It's really ridiculous that DT Gold claims that we can save email to our computers, but in reality we can't see it unless we go online and log in.
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Make your mail system reliable. Unable to load mail try in 5 minutes. I have work to do!!!
Fix your e-mail
This issue has been resolved. Please restart AOL Desktop Gold and sign back on.
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Where have my Emails gone this morning????? Help.
AOL Gold is not the same. This morning, Where are my emails??
This issue has been resolved. Please restart AOL Desktop Gold and sign back on.
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To keep AOL maximized to this:
Someone asked AOL how to keep the window maximized. AOLdid not have the answser. To keep windows maximaized do this: Right click on the AOL logo and then click on properties. On the General tab where it says "RUN" choose "Maximized." This works. I did it.
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AOL GOLD JUST KEEPS GETTING WORSE
I just spent an hour and forty five minutes trying to answer ONE e-mail.
Mostly this software just runs endlessly and the screen locks up, making it completely USELESS. Nothing like going backwards.....I almost think that dial up was faster than this monstrosity. Trying to refrain from belligerence....20 years with AOL for this????? Depressing...This issue is fixed in the latest revision. Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “ About AOL“ from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1630, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please let us know.
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why did the update that I receive this morning remove my access to all the chat rooms? First you remove im's and now chat rooms? I thought
I thought this was a social site, as well as a information site
We apologize for the inconvenience. This should be fixed now.
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this is a bogus answer site............YOU CAN'T DO ANYTHING AND YOU LOST MY STUFF THAT I WROTE I HATE AOL GOLD
i AM VERY UPSET WITH AOL GOLD...........YOU SWITCH THNGS IN THE MIDDLE OF THE NIGHT. WE CLICKED ON COMMUNITY AND THEN COULD CLICK ON CHAT LISTINGS........NOW THAT IS GONE HOW ABOUT COMMUNICATING WITH YOUR CUSTOMERS FOR A CHANGE? and WHAT'S WITH THIS $5.00 CHARGE FOR A QUESTION? tHIS IS NUTS!!
Earlier there was an issue accessing chat rooms. Our team has fixed it.
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Before Gold I was able to see emails by putting cursor on "Read" mail icon on top left side. Now, that no longer works.
Before Gold I was able to see emails by putting cursor on "Read" mail icon on top left side. Now, that no longer works and I have to open the mail box to see what they are.
This feature is now available. If you hover the mouse over the Read icon it will show the first 10 new emails. You can check if the feature is active for you by clicking Settings > General > Toolbar > “Display Quick Views when signed on”. Also, you can set the display speed for Mail Quick View: Slow, Normal or Fast. Changes are saved automatically.
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put 9.8 back online. Gold won't open the email. before I could at least do emails through 9.8 when gold was bad
give us alternatives that work
The sign in errors and blerk notices have been fixed. We appreciate your understanding while our engineer team was looking into this. Please refresh the page or go directly to mail.aol.com to sign in.
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I need the setting where my mailbox opens at start up...please :) peace
no setting for mailbox at start up...:( peace
To enable the mailbox opening at startup please follow the steps: Edit > Startup settings > check the box next to “Mailbox”.
Changes are saved automatically.
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How about providing a progress bar when we send email with attachments.
Sometimes it seems that nothing is happening when we send an email with attachments. We could really use a progress bar.
- Don't see your idea?