AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1026 results found
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AOL and Microsoft
can aol gold be downloaded in microsoft windows S mode?
Unfortunately not. In S Mode, you can only install apps from the Store, and you can only browse the web with Microsoft Edge.
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whenever I search for emails coming from c- , the only emails that I can obtain are one's that I have sent, not received
whenever I search in AOL Gold for emails, I can only obtain sent (TO) emails, not received emails. I can do both when accessing AOL through another browser.
Make sure you select the correct folder when you use the search option. When you search for an email, the program will use the folder you’re in at the moment.
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Improve AOL atrocious HELP service --- it is next to non-existent
Why does AOL continue to ***** around with my sign on using either of my addresses. Now I can sign on to *******@aol.com. I am told that the account I've had for more than 10 years doesn't exist.k & why am I taking this approach to say that -- because the HELP page doesn't respond. That there is the problem that on several sites i must use, I can't because AOL can't hand them or do things needs to use that site. I've about had it --- How;s tat for and idea.
If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: https://help.aol.com/articles/my-account-was-deleted
If you need information about your account status, please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Email webpage
Back in the day you could email a webpage just by hitting an envelope icon. Bring that back!
If you are looking to send a webpage in an email click on the heart icon and select Insert in mail from the menu.
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I tried 8 times to turn off the Wayfair advertisement that lead a Political story. Hitting the X never did it. It kept coming back and bl
Do not run Wayfair ads on major news stories
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Technical Support
Why can't I talk to someone that speaks "REAL ENGLISH" and can understand my issue??????????????
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Bogus AOL alert?
Today I received a purported AOL notification that my account is being deactivated by AOL on 1/10. Please confirm that this is not true.
Thanks, THWe appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: https://help.aol.com/articles/protect-yourself-from-internet-scams
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FIX ADS COVERING THE "PEOPLE HERE" LIST IN CHATROOMS
Please either fix the ads so they don't cover up the "People Here" list and "Notify AOL" button or please stop the ads. This is extremely annoying. At times the ads work their way up to nearly covering up the entire "People Here" list. The only way to fix it when it does this is to exit and re-enter the chatroom.
Please send us a crash report in order for our engineers to look into the issue you are experiencing.
To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Sorry Browser!!!!!!!!!!!!!!!!!!!!
WHY do I get this on different searches the first time, but search again and it works??????????????????
"We did not find results for: Such and Such.Check spelling or type a new query."
I am not listing who I searched for!!!
Just a SORRY SEARCH BROWSER!!!!!!!!!!!!!!!!!!!!!!!!!!!Please try clearing the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Complaint
Complaint - Case # 11193105 Unable to access my bank (efirstbank) thru AOL. Worked with online staff and they determined this is a known issue and will be handled with next AOL update. Been a customer with AOL for over 20 years and disappointed with outcome which is just to keep checking and wait for a resolution. Sincerely ** Dolsby
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
favorites
it would be nice when saving to favorites to be able to name it as we want or go ahead and save it by default. there are a lot of times i don't know what name it put on it in the favorites and hard to find if you dont hit the correct word in the search block when trying to find it. just give us the option to name it or default.
When you add a site to favorites there are 2 fields that must be completed. The first asks for the name you want the favorite to have and the other one holds the link. If you didn’t name a bookmark you can click on edit and rename it.
Major websites will automatically use the default name (Ex: www.google.com = Google)
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Didn't work
In the story about the treats for the delivery drivers, there were two video links. They didn't work, but that f-n ad sure did. Thanks a lot.
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still encounter issues call us at 1-888-265-3733.
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Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams
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Your Beta Fixes page is always down...
There is no way to know about new fixes and what they are. Please fix this. This has been for a very long time.
Please access this page: https://beta.aol.com/projects/desktop/windows/
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bring back
under settings and clearing browser history and cookies
Here’s how you clear the Footprints:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
CASE # 10936091 As requested by AOL, I am providing more about chatter fuqmehard29. That perosn just posted - men by rates have gone d
case # 10936091 chat room POLITICS (REPUBLICANS) - As requested by AOL I am providing more info on the offending chatter using the screen name fuqmehard28. That person just posted - men my rates have gone down 299
If you see content in an AOL Chat that violates the AOL Terms of Service, let us know right away.
1. While in a chat, select a username from the ‘People Here’ list.
2. Using your cursor, highlight the portion of the conversation that’s in violation.
3. Click Notify AOL. -
Removal of the automatic imbedding of attachments in sending email
I don't want attachments imbedded in email and it just started after November Windows update of 2019. Slows mail, especially when more than one attachment has to be sent for signatures
The image shows embedded only on the recipients end if the picture is Attached and not inserted.
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Staff training: efficient customer SERVICE focus
Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).
I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my pw,…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Spell Checker
if you could possible disable the settings for spell checker option.
1.Click “Mail” on the top-left corner of ADG.
2.Click “Mail Settings”.
3.Uncheck the option “Perform a spell check before sending mail”. -
Help
Do away with overseas representatives on your help site. They are in a tight small office or home. The back ground noise drowns out the conversation. The accent is terrible. They do not know what to do. They can not confirm they are actually AOL.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
- Don't see your idea?