AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1197 results found
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return to old (aol) mail. Cancel aol gold. I hate it!
I have been an aol paying customer for, at least, 20 years, I totally dislike the new aol gold. It is almost impossible to block emails that I do not want to receive.
Thankfully, I was able to get in touch with your tech, Raven. He was able to show me how to block a very annoying email, and I want to thank him for his help. He is a very sharp guy!!
Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
We anticipate all older versions of the AOL Desktop software to change over to AOL Desktop Gold over the upcoming year. We developed this new and enhanced AOL Desktop Gold software to replace the older AOL Desktop versions in the market today. We will continue to notify additional members about the availability of this new software over the coming months.
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Scale is much too large for my laptop resolution and no longer able to adjust it down to size!
The new Gold version appears childlike and grossly out of scale for my laptop screen. It is too large to fit into my screen. What happened?
It is not even possible to reduce the windows (and font sizes) enough to view the bottoms of the pages or software itself.I cannot reduce the resolution on my laptop more than it is, nor would I want to, since it is set for all other applications on the web and browsers too.
The icons, print and window sizes are huge and the scale of the font does not change with the window.
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We built the New AOL Desktop from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.
To change the screen resolution please check this article: https://help.aol.com/articles/how-do-i-change-the-windows-screen-resolution
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Pull the release and allow AOL 8.2.2 to be accessed until you work out the bugs
I have enjoyed an AOL Bulk Mail Exemption for the nonprofit PaForestCoalition.org for 17 years. After downloading AOL Gold, I lost over a dozen mailing lists - e-mail addresses of over 2,000 members.
This ranks as the worst rollout ever.
It is possible that some contacts were saved offline in the old AOL Desktop (version 9.8 or lower). Since the option to export the address book from the old AOL Desktop is not available, we recommend opening the Address Book in from the old AOL Desktop (there is no need to sign in, in order to open the Address Book) and after retrieving the missing contacts, to manually add them in AOL Desktop Gold (they will be saved on the server, and can be accessed from different devices).
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Marking emails as unread does not always work
It rarely works on the first try, mark it as unread and expect it to stay in your new mail then when you want to have a double take you can't find it. Go to old and have to mark it as unread 2/3 more times before it's move back to the inbox. (side note, why isn't my screenname good enough to leave feedback? since I have to add the @aol.com to leave feedback am I going to have to do so to email other aol members as well?)
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If the problem isn’t resolved, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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Follow the steps from this article:https://help.aol.com/articles/aol-desktop-gold-faqs then expand “How do I make AOL Desktop Gold my default browser and/or email client?” Afer you follow the steps try adding a scanned document to email.
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Update it to work with newer version of flash player updated to latest version and now address book is deleted.
When I installed AOL Gold it uninstalled the current version of flash player and installed an older version, however my other browsers are just not liking that version so I updated it and lost my address book, All entries were deleted. Another loss was as soon as I installed AOL Gold, I lost over half of my favorites, important sites.. Probably my fault for not cleaning it out in ages, you deleted my bank, and links to software I purchased but left me with the educational sites from when my son (nearly 16) was little. Ha...
To resolve this issue, you’ll need to import the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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More complaints about this horrendous Desktop Gold "upgrade".....
Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back,…
Sorry to hear about your continuous issues with Gold, I’ll pass this over to our engineers.
The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept as new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.
Try refreshing the mailbox after you read or delete an email. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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Switches in Marketing Preferences
In Marketing Preferences, Email section, it is not clear what is really happening when a switch is turned On or OFF. Is Add Free emails mean I will have all ads blocked when I turn the switch ON? This needs clarification.
AOL may send marketing offers by email. You may choose to opt out of receiving all marketing emails or by specific product (for example Ad-Free Mail, AOL App, MacAfee or Private Wifi) being promoted by setting the appropriate preference to “OFF”. If you set marketing emails to “OFF”, you may still receive important information about your AOL features and services or your account by email.
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Gold is slow and with limited options
Get Gold (desktop) to upload faster as it is much slower than before.
Reinstall the photo editing tools.
Why am I paying for this down graded program?????
The photo editing tool is currently unavailable.
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer…
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PLEASE stop posting horrible animal stories like this. It's really upsetting and has no place on the welcome screen.
Dog Dumped In Parking Lot And Abandoned In The Rain Is Too Heartbroken To Move
By Tom Carlson
Why post horrible things like this???
Thank you for your feedback.
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THIS IS THE WORST VERSION OF AOL EVER!!!!!!!!!!
MAIL WON"T LOAD BUT THE ADDS DO
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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Gold Improved?????
Gold needs the mail settings option of "people I know" vs "everyone" back. Gold needs all the "Plug-ins" for all the POGO games back in the software (that I "PAY" for by the way!!!) Gold "should have been" at least equal to the old "Blue" before you FORCED us to use it!! You've made changes over the years to AOL without all these problems, You "really" blew this Gold conversion!!!!!!
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon. Certain games on Pogo.com are based on the Java plugin. AOL Desktop Gold does not support the Java plugin, so in order to play these games you will need to use a browser that still supports this plugin, like Internet Explorer.
For more information, please view our article on The New AOL Desktop: Troubleshooting: https://help.aol.com/articles/aol-desktop-troubleshooting
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Should have been given choice, whether to go with new Gold, or stay with old version.
There are still some of us who use dial up !!!!!!!!!!!
The AOL Desktop Gold requires a Broadband connection, but you can still use your AOL Dial-up through the AOL Dialer and AOL Shield browser. To set up your AOL Dialer and AOL Shield for Dial-up Access, please call us at 1-800-827-6364, and one our tech agents will be able to help.
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Things I have sent to you about GOLD previously...no response
Incoming emails that have attachments very often don't show the attachments. You have to leave the email and re-enter a second time in order for the attachment to show.
Attachments are shown in list format which is fine, but scrolling down oftern "jumps" an attachment. A "stop" should be implemented as you scroll through each attachment so that the attachments are received individually and not "jumped" over.
In sending emails I often BCC myself for record keeping. As I tab to the BCC button, I want to be able to enter my email address once I hit the BCC tab…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
An alternative to opening emails is to right-click on the email (from the list of mail in your Inbox) and select Read from the pop-up menu.
There are two ways to detach a file from the email. You can either click on the X button next to the file name, or click on the Detach button, then select the file you want to remove and click on Detach on the bottom of the window.
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My e-mail for the past 2 years is GONE - not even what came earlier today that I have not replied to yet
/FIX MY E-MAIL
To resolve this issue, you’ll need to import the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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bring back my email setting
the new email is really annoying. the font size is to big, and I can't use my toolbar (i.e Edit button, select all, cut copy paste) with my email. please fix this. I pay extra to have aol on top of having to pay for a internet provider. AOL Gold is not worth the extra money I spend every month.
To adjust the font size in the list of mail, click “Edit” on the top left corner of the AOL Desktop window, select “Mail Settings” from the drop-down menu, and from the “Font and Text”" tab select your preferred " Font Size" from the drop-down menu (Small, Medium or Large). After selecting the Font Size the changes are saved automatically.
I will pass along the issue with the copy, paste, select all options not working from the Edit menu to our engineers. You can use the keyboard shortcuts (CTRL+C to Copy, CTRL+V to Paste, CTRL+A Select All) as an alternative.
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Hackers are trying to access my PC via the right-hand ad side, stating they're from MS & I've a virus! Thought you'd want this info!
Hackers are trying to access my PC via the right-hand ad side, stating they're from MS and I have a virus and my PC's been compromised! A man's voice comes on saying he's from Microsoft and that my PC's been compromised, along with type stating the same thing where the ads show in that right pane! You need to secure your ads as your software's obviously been hacked, and people who aren't as computer-literate as I am, will click on the links therein! Just thought you'd want to know this!!!
It appears that your computer might be infected with a malware. This form of malware can alter your default browser settings, and injects them with pop-ups. To resolve this, please run a full scan with your anti-malware or anti-virus program.
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Why did our calendar disappear, I lost all of my important dates over that
bring back our calendar with the reminders option for important dates.
Go to calendar.aol.com and save it in the favorites to find it easily. On the top right corner of the page click the heart-shaped icon and select Add to Favorites from the drop-down menu.
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email inbox
Delete email Inbox it is just a duplicate of old mail and any read mail that will remain in the New box once it has been checked 'Mark Unread'. The Inbox is useless & confusing.
The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.
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Make PFC on AOL Gold available.
Make PFC on AOL Gold available.
The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db
The Product Engineers are working on implementing a back-up and restore option for the personal filing cabinet which will be available in a future update.
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