AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Can not forward e-mail

    Can't forward e-mail!

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  2. Keyboard functions don't work

    Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!

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  3. Sending multiple emails

    Put all the stuff and features on Gold like what we had before on aol desktop. Nothing works including signatures, sending group emails without having undelivered email message. the emails coming back are from yahoo provider which is really something and curious about it also

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  4. not recieving my onstar e mail for three months. the set up of the email was mess up

    have not recieved my e mail from onstar for three months.

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    Support Request  ·  Miha responded

    An expert technician can check more the settings on your anti-virus. Please call 1-888-265-3733.

  6. Your AOL Gold version lots of issues (Not Happy)

    My signature option sometimes works
    I'm getting MAIL Failed to send due to error
    440:13004 etc....
    I've had AOL since you started

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  7. Fix it

    I think you should abandon Gold. It doesn't work for 48 hours and with numerous reboots I still can't get into welcome or my portfolios.All I get is {an error occurred while processing this directive} I am close to leaving aol if it this isn't fixed.

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  8. mailbox not working kicks me out everytime i try to read or pull up an email. uninstalled and reinstalled and tried several times sign in an

    mailbox not working kicks me out everytime i try to read or pull up an email. uninstalled and reinstalled and tried several times sign in and out still not working. kindly fix.

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  10. EVER SINCE AOL "GOLD" I haven't been able to receive ANY email! ****!!!

    EVER SINCE AOL "GOLD" I haven't been able to receive ANY email! ****!!! I checked "blocking" and all mail is "allowed".... funny also that I can't delete some of the old email addresses that I previously blocked.... tried several ways! AOL GOLD IS PATHETIC

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    Support Request  ·  Miha responded

    One of our expert technicians can help you out and fix the sending issue. Please call 1-888-265-3733.

  12. Oops! Sorry, we cannot process your request at this moment. Please try again later

    Oops!
    Sorry, we cannot process your request at this moment. Please try again later. One can never verify an alternate email. AOL Gold Premium needs new code

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  13. How about getting the bugs out of it?

    One of many bugs in AOL Gold is emails I write and try to save to the Drafts folder take a minute or more to arrive there, and even when they finally do, they don't close, even if I then send the email. Instead, the Buttons to Send or Save as a draft buttons become active again, allowing me to save the email in the Drafts folder AGAIN. Meanwhile, the email I just sent, or thought I did, and which had disappeared from the Drafts folder, reappears, so that I will have TWO copies of the same email in the…

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    Support Request  ·  Miha responded

    We are unable to replicate this issue and we would like to have an expert dig more into this. Please call 1-888-265-3733.

  14. If we have to pay for AOL now, after 20 years, the calendar should work and I should be able to depend on the reminders I set up!!!!!!

    My idea is to make the calendar work and DEPENDABLE!!!!!!! If it is not going to work, take it away!!!

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  15. it takes 5 to 10 minutes to get signed on. It takes 20-30 attempts with mouse. HELP

    Help to get signed on. It takes 5-010 minutes. It takes 20-30 clicks with mouse. Please help. GOLD stinks.

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  16. Fix this

    Fix this **** gold. It is awful. My favorites all gone Emails keep popping up in the bottom right! I don't need them in the middle of what I'm doing. The list goes on. This is just plain bad. There was nothing wrong with the old one.

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    Support Request  ·  Miha responded

    Our technicians can help you sort out the error you receive. Please call 1-888-265-3733.

  18. All the mail I send now goes BBC and no one gets it I don't know why this is happening

    All the mail I send now goes BBC and no one gets it I don't know why this is happening. I write my mail go add the address from my address book and click send it puts it BBC and the mail does no go. I have had several people tell me they didn't get the mail. This needs to be fixed.

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    Support Request  ·  Miha responded

    We want to look more into this and have an expert technician investigate the root cause of this issue. Please call 1-888-265-3733.

  19. STILL infested with the "Microsoft Support" SCAMMER'S malware

    Are you people just TOTALLY CLUELESS ?????????????? Apparently SO !

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  20. I can NOT send emails.......I lost hours of work because of your AOL GOLD VERSION. I will be dropping you if I don't get 9.8.2 back.

    I lost hours of work in an email I can not send out. You are abusive to do this to us and you are not compliant for people with disabilities. Bring back 9.8.2 version.

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    Support Request  ·  Miha responded

    No need to worry, we have expert technicians available to help you at any time with the sending issue you are experiencing. You can call them at 1-888-265-3733 or even set up a chat if it suits you better.

    To chat with an agent online: Go to https://help.aol.com/contact
    Sign in if you’re not already
    Click the “Chat Now” option under the “Chat With Us” section

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