AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1415 results found
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Six major issues still with AOL Gold, despite them being reported to Tech Support.
AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:
- Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.
The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft)…
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Improvement????
About a week ago, my primary user name was replaced with a secondary one. Now the sign on screen on screen only shows the secondary name and to use the primary name, I have to type it and the password every time I log on. I submitted a bug report but as usual, nobody replies to them. There is NOTHING gold about this...
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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start all over again and get it right. I am on my gold acct and it is open with no task bar at all. what's up with that??
I can't believe you have the guts to charge for this stuff.
One of our Technical Support agents will help you with the taskbar issue. Please call our team at 1-888-265-3733.
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The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.
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Anonymous shared this idea · Feb 12, 2018 · Delete…
RESPONDED ·
ADMIN
Product Support (Admin, AOL) responded · Feb 12, 2018
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.So more steps to accomplish simple tasks. As a bonus "loading" forever.
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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Fix all of the hang ups. I have been waiting to save a change on my mailing list for the last 10 minutes.
I made a change on someone my mailing list. I hit save, and I am now waiting for over 10 minutes for it to be saved. This is a constant problem all over your system since Gold was initiated. Maybe you ought to give us a 50% refund for such poor service.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Let me put you in touch with one of our Technical Support Agents to investigate this. Please call us at 1-888-265-3733.
Our experts are available 24/7 by phone.
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Highlighting a word in email is not working
I can neither highlight a word or sentence or change font colors while writing an email. I also can't change the font color if I forward an email from one screen name to another. For example one of my screen names I use a pink font color, in another I use blue. If I forward email to another screen name I can't change the font color. I can't highlight any of the text. I reported this before and was advised to clean my footprints, well thats **** because it didn't work either, nor should I have to clear footprints just…
We are unable to replicate the issue you’ve reported. Please reach our AOL Desktop Gold team at 1-888-265-3733.
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Go back to 9.8, Gold is for the pitts.
Can not open e-mails. Go back to 9.8.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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I have never had trouble sending e mails untill GOLD I sure wish you would fix this
I am having continuous problems with e mails fix tour GOLD!
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Make email work, more than about half the time.
Fix the bugs. About half the time when I try to send or save an email, I get a message that I should "try again in about 5 minutes." That is unacceptable.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.
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Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-888-265-3733.
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When I "Read Mail" in one screen name, the mail that comes up is for another screen name. Not happy!
When I "Read Mail" in one screen name, the mail that comes up is for another screen name. My suggestion is FIX IT.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
Our experts are available 24/7 by phone.
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Chat room error
Chat room error. Had not posted anything. Hand not clicked on anything. Was booted out of the chat room with the following error: Failed to load URL http://162.243.172.9/msg/?c5a7f7e1e3a077d0ftfn1d5a7f7e1ea0b8=(866)%20282-6981 with error ERRCONNECTIONRESET (ConnectionReset),
This is typical of the kinds of problems we see in Gold. Please give us back 9.8.2... at least it worked.
A good saying to live by: "If it isn't broke, don't fix it."
That is what AOL should have done before they started the gold project. It isn't like it is cutting edge technology. It still looks like the same old AOL except that it…Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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PUT AOL "BLUE" BACK IN SERVICE !!!!
Your ADDRESS BOOK is BROKE - since YOU BROKE IT, YOU SHOULD BE ABLE TO "FIX" IT-That is an important part of my business!! Address will NOT stay in the ADDRESS BOOK - However they WILL delete themselves - they are there in the AM and GONE later in the day - This morning my ENTIRE ADDRESS BOOK WAS GONE< WHITE PAGES< NO NAMES< NO ADDERSSES - VIEW MY RECORD!!!!
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Bring back some of the older features.
I can no longer talk to my friend through instant messenger. She cannot use FACEBOOK and I have not been able to communicate with her via the internet for about three months now.
I cannot fix photos through AOL and I was once able to do that.
Also, I am not able to enlarge my font unless I do it manually for every email I write. I have some vision problems and having ONE font for everything was very helpful but I am no longer able to do that.
To set a font for mail composing follow these steps: Mail > Mail Settings > “Font and Text” tab > Under Write Mail set the font size and type you would like to use. Changes are saved automatically.
In case the issue persists, and for the Facebook problems you are experiencing through the AOL Desktop Gold, please call the dedicated Gold team at 1-888-265-3733 in order to have one of our Technicians assist you.
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It would be really great if our email actually worked. It's nothing but a struggle.
Why can't you people fix the email? How long do you expect us to wait. I want to scream and cuss at you. THIS IS THE WORST!!!!!!!!!!!!!!!!!!!!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Still getting Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server
When I go to AOL Games.com I'm still getting
Bad RequestYour browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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don't lose my email addresses
called your help line and stated that I was losing email addresses both in my "all contacts" and in some "groups" Agent from Romania was helpful and stated that you know about the problem and doesn't know when it will be resolved
Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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We are unable to replicate this. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Fix the many glitches on the new software. New one this morning was having deleted emails go to spam folder rather than to deleted folder,
Hey its time you fixed these problems. Its not like you forced conversion to the new desktop yesterday without sufficiently testing it.
We’re unable to replicate this issue. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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