AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Just this week Groups that I use have lost all or some of the email addresses in the group. Reenter them; they disappear. Why?

    Just this week Groups that I use have lost all or some of the email addresses in the group. Reenter them; they disappear. Why?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  2. I cannot drag one of the four corners of the window. It doesn't move. Therefor I canno

    When opening the mailbox the page is to large. It takes up the whole screen and you cant read it without moving the sidebar up & down and from left to right.

    It's so big that you can't read the context of the email without using the inner sidebar at the bottom of the email.

    I cannot drag one of the four corners of the window. It doesn't move. Therefor I cannot use the “Save Window Size and Position” from the drop-down menu.

    Changing the screen resolution does not help.

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  3. UNABLE TO GET ON LINE. SAME THING HAPPENED Tuesday and Wednesday of this week. HELP

    Your other contacts do not work. UNABLE TO GET ON LINE. HELP

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    We want to look more into the connectivity issue you experienced.
    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone"

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  5. your aol gold sucks.... can't send mail; can't switch to my other s/n... etc. etc. GO TO ****

    your aol gold sucks.... can't send mail; can't switch to my other s/n... etc. etc. GO TO ****

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  7. Cleared footprints as was suggested to get the underlind A to work to change font color. Did not help. Not able to use underline nor make t

    Cleared footprints as was suggested to get the underlined A to work to change font color. Did not help. Not able to use underline U nor use the A to change whole page color.
    3 more things that do NOT work on AOL Gold!

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

  9. AOL Desktop Gold is HORRIBLE

    Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that I…

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  10. Cannot Import Entire PFC + Subfolders

    Imported PCF from Aol 9.8.2e. Took 3 hours. Only data from 2006-2015. What happened to 2016-2018? No folders and subfolders - just a stupid listing that I cannot make subfolders for. Why can't AOL gold have subfolders? Otherwise, I can use that stupid aol.com and have pages and pages of folders for PFC.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    The option to import sub-folders saved in the Personal Filling Cabinet is available.

    If you are still encountering issues with the import tool, one of our technicians can assist you. Please call us at 1-888-265-3733.

  11. It ****. Nothing but problems with sign on screen and display's! Either fix it or I'm dumping it!

    Nothing but problems with the sign on screen and display's. Either fix it or I'm going to dump you!

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  12. payment Type

    unable to change credit card online at my account

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  13. CAPTCHA does not work on AOL Browser. I have to use Google Chrome insetad of AOL

    CAPTCHA does not work on AOL Browser. I have to use Google Chrome insetad of AOL

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  14. AOL Gold resets itself as my default Browser. I HATE THIS!! CUT IT OUT AOL. You never change trying to take over my system!!!

    STOP AOL GOLD FROM CHANGING TO MY DEFAULT BROWSER!!
    AOL used to do this and I hated it. Now you want me to pay to have this issue again. Not a chance!!!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you do not want to have AOL Gold as a default browser our technicians can help you out. Please call us at 1-888-265-3733

  15. Why do you continue to REMOVE EMAIL ADDRESSES WHEN I ADD THEM????

    I spend all day ADDING EMAIL ADDRESSES to my ADDRESS BOOK ONLY to have "YOU" REMOVE THEM "AGAIN" - R U ALL NUTS???

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate why you are unable to add email addresses. Please call our AOL Desktop Gold team at 1-888-265-3733.

  16. Your favorites is useless: cannot arrange folders like I want; cannot move items from one folder to another.

    Favorites is a mess: Cannot arrange folders; cannot move addresses from one folder to another. Work on this

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  17. This is a HUGE bug. When I send an email with an attachment that is too large, in previous AOL versions, I would get a notice immediately...

    This is a HUGE bug. When I send an email with an attachment that is too large, in previous AOL versions, I would get a notice immediately.....FILE TOO LARGE---NOT SENT.......
    Now, I send a file that is too large, and it comes back ....Email Sent OK...... HOWEVER, it says it sent......BUT IT DID NOT SEND!!!!!! I sent an email 2 weeks ago. It shoed SENT fine. I found out today.....the file was NOT received. It showed in by SENT folder that it was sent fine!!! IT NEVER SENT....!!!!!!

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  18. Get rid of the dotted lines when copying things onto a new email!

    When copying anything onto a new email (ex: invoices & bill statements), everything now (on AOL Gold) is surrounded by annoying dotted lines which only uses more ink when printing them out & makes it impossible to maneuver things around or delete the unwanted portions. Please get rid of this. These dotted lines are useless & never were never visible when copying on previous AOL software. Why did you put them there?

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  19. i NEED TO KNOW WHY PEOPLE DON'T GET MY EMAILS ALL THE TIME . SOMETIMES THEY GO THREW AND OTHER TIMES THEY DON'T WHY IS THAT??

    I NEED TO KNOW WHY PEOPLE I SEND A EMAIL DO DO NOT GET IT ALL THE TIME. THIS HAS HAPPENED EVER SINCE YOU CHANGED TO GOLD AOL . WHY IS THIS I CALLED A TECK AND THEY KNOW NOTHING WHY??????

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We want to look more into why your emails are not being received.

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  20. Why is everything I open locked in the header so I can't forward it? Annoying !!

    Why is everything I open locked in the header so I can't forward it? Very annoying.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

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