AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1454 results found
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We are unable to replicate this. If you still encounter issues please call us at 1-888-265-3733. One of our Technical Support agents can help you with this.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail Default Settings
I read my mail from top to bottom then arrive at the delete option and after deleting I've elected the option to open the next mail item. Now when the next item opens, its at the bottom of the new mail. Doesn't it make sense for the default to be open at the top/beginning of the mail. Why did AOL change the cursor placement to default to the last position? Opening a mail item in the middle or bottom of the message is just nonsensical. Please make it so opening an email opens at the beginning of the email OR…
We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.
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Fix the AOL Gold program so that it loads out faster. The new Desktop is touted as being faster, but it takes forever to load out.
Doing the steps listed in a previous post about the new AOL Gold being slower is not the answer. The old AOL Desktop never had issues loading out and one didn't have to do the steps listed below. It's the normal 'canned' response of developers to put the problem(s) back on the user(s).
The problem is more than likely within the programming of the new software. I feel paying for something that is slower than the previous version is unacceptable.
Please try the following steps:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If the problem persists call us at 1-888-265-3733.
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We are unable to replicate this. Let me put you in touch with one of our Technical Support agent to look more into it. Please call at 1-888-265-3733.
Our experts are available 24/7 by phone. -
unable to upload favorite---msg saidwait 5min. i have been waiting 5 hrs. syatem not working
unable to upload favorite---msg said wait 5min. i have been waiting 5 hrs. system not working
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I posted about an email coming up blank;administrator says to refresh. Why?It should not comeup blank. and why is this closed? Problem stil
I really think you should not tell the users we have to fix problems that never existed before.
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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web developer and software engineer- it prompts with an email that listed on addressbook and doubles the email addresses not able to send ma
web developer and software engineer- it prompts with an email that listed on addressbook and doubles the email addresses not able to send mail. kindly fix ASAP. thank you.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail
I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail it not only send as an attachment but it also comes up in the mail portion of the e-mail where I have written some to the person I am e-mailing.. This has never happen before when I e-mail someone an attachment it should go as an attachment and not show up in the mail portion of my e-mail. Would you please get back to me and let me know…
We are unable to replicate this issue, but we are very interested in learning more and helping you fix this. Please call 1-888-265-3733.
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Can not forward e-mail
Can't forward e-mail!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Keyboard functions don't work
Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Sending multiple emails
Put all the stuff and features on Gold like what we had before on aol desktop. Nothing works including signatures, sending group emails without having undelivered email message. the emails coming back are from yahoo provider which is really something and curious about it also
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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not recieving my onstar e mail for three months. the set up of the email was mess up
have not recieved my e mail from onstar for three months.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mcaffee custom scan is not available on the latest update. It used to work on a previous version.
Can this option be restored?
An expert technician can check more the settings on your anti-virus. Please call 1-888-265-3733.
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Your AOL Gold version lots of issues (Not Happy)
My signature option sometimes works
I'm getting MAIL Failed to send due to error
440:13004 etc....
I've had AOL since you startedI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Fix it
I think you should abandon Gold. It doesn't work for 48 hours and with numerous reboots I still can't get into welcome or my portfolios.All I get is {an error occurred while processing this directive} I am close to leaving aol if it this isn't fixed.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call one of them at 1-888-265-3733.Our experts are available 24/7 by phone.
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mailbox not working kicks me out everytime i try to read or pull up an email. uninstalled and reinstalled and tried several times sign in an
mailbox not working kicks me out everytime i try to read or pull up an email. uninstalled and reinstalled and tried several times sign in and out still not working. kindly fix.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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EVER SINCE AOL "GOLD" I haven't been able to receive ANY email! ****!!!
EVER SINCE AOL "GOLD" I haven't been able to receive ANY email! ****!!! I checked "blocking" and all mail is "allowed".... funny also that I can't delete some of the old email addresses that I previously blocked.... tried several ways! AOL GOLD IS PATHETIC
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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One of our expert technicians can help you out and fix the sending issue. Please call 1-888-265-3733.
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