AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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make it easier to create a new folder under Folders
How do I create a new folder, the option in manage folders is grayed out even if I click on a folder.
To create a mail folder, first click on either ‘Saved on AOL’ or ‘Saved on My PC’ then from the ‘Manage Folders’ section select ‘Create Folder’.
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Please let us know when you make updates.
Please let us know when you make updates to AOL Gold and what they are. Also, it feels as if there is no response to these Feedback comments and requests. Just silence. Like talking to the wall.
You can always check the new features or fixes by visiting this public website: https://beta.aol.com/projects/desktop/windows/
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Cannot Copy URL to EMAIL and Link Be Active When Clicked On By Receiver Of Email
Copy URL -- Place on Email to send -- the URL link does not show blue - you send email-- person getting it - still does not show blue link - just black -- clicks on URL to go to site-- NOTHING HAPPENS
You cannot copy and paste a URL onto an email and it be an active link when clicked on. If you copy and place on site as a blog it works fine. You have a problem when link copied and transferred to email-- NEEDS TO BE FIXED as this has been happening -- report it and it…To insert a hyperlink in your email, first open a Write mail window, then click on the “Insert/edit link” button below the subject line (next to the Picture button).
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Staff training: efficient customer SERVICE focus
Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).
I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my pw,…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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radio button missing on address book
radio button is missing when trying to edit contacts from the address book.
please put back the radio button to correct all email address's in my adress book .The radio button has been removed from the Address Card view. The ‘Primary E-Mail’ field will be the main email address that will show in your Address Book.
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calendar
I couldnt get into my aol gold on my desktop for months. Now I cant open my calendar in the browser under my favorites in aol desktop gold. I would like some sore of compensation for my trouble.
Hi there, in case you are still experiencing issues accessing your AOL Calendar in AOL Desktop Gold, we recommend updating the favorite for the calendar. To do that type calendar.aol.com in the address box, and press Enter, and after the page has fully loaded, click on the heart icon on the top right corner of the web-page and select ‘Add to Favorites’. You can also add a shortcut for the AOL Calendar in the AOL Desktop Gold’s toolbar, by following these steps:
1. Sign in to AOL Desktop Gold.
2. Click the ‘Add a Fav’ icon from the Toolbar.
3. Type ‘Calendar’ into the Search for a shortcut box.
3. Left-click on the Calendar shortcut and select ‘Add to Toolbar’. -
PayPal not working with AOL. Transactions do not complete.
PayPal does not work/complete transactions with AOL browser. Switched to EDGE and PayPal works fine. Need to fix AOL
Thank you for reporting this. We’ll make sure it gets to the appropriate team for review but we would recommend reporting it yourself as well to our engineers. Click on help on the top right corner and select report bug from the drop-down menu. Thank you.
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Manage mail listings better.
Please fix the jumble where mail is listed. I am IT professional. You can do better. There is no way to correct the jumble except to exit AOL and restart. Crude programming.
Please send us a crash report in order for our engineers to look into the issue you are experiencing . To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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Technical Support
Why can't I talk to someone that speaks "REAL ENGLISH" and can understand my issue??????????????
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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FIX ADS COVERING THE "PEOPLE HERE" LIST IN CHATROOMS
Please either fix the ads so they don't cover up the "People Here" list and "Notify AOL" button or please stop the ads. This is extremely annoying. At times the ads work their way up to nearly covering up the entire "People Here" list. The only way to fix it when it does this is to exit and re-enter the chatroom.
Please send us a crash report in order for our engineers to look into the issue you are experiencing.
To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Complaint
Complaint - Case # 11193105 Unable to access my bank (efirstbank) thru AOL. Worked with online staff and they determined this is a known issue and will be handled with next AOL update. Been a customer with AOL for over 20 years and disappointed with outcome which is just to keep checking and wait for a resolution. Sincerely ** Dolsby
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Spell Checker
if you could possible disable the settings for spell checker option.
1.Click “Mail” on the top-left corner of ADG.
2.Click “Mail Settings”.
3.Uncheck the option “Perform a spell check before sending mail”. -
aol desktop gold chat room
aol desktop gold chat room
I would like the font enlarged in chat settings
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Provide your customers a number to call when they are experiencing an outage of cable, phone or internet
BGE does it why not you
AOL is an email service provider not an internet, cable or phone service provider. We recommend contacting your internet service provider for such issues.
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Gold is Fool's Gold
Gold is Fool's Gold --- if you don't have a current "AOL" backup from Gold and you lose your system, you are screwed. Gold is tied to the system it is installed on and NOTHING can be recovered without signing on to your system that is now trashed.
That is total ******** !!
You can create a back-up of your personal data file, by using the Export feature in AOL Desktop Gold, and restore the back-up using the Import feature.
The back-up created with the Export feature, can be stored on an external storage device, and moved to another device. To learn more about the Import and Export features, check the section titled ‘Export and import mail and personal data in Desktop Gold’ from the following article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information (edited)
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Tech support and the attitude that they have and just hang up on you when they cannot figure out how to fix a problem
Having a problem with the Masque Texas Holdem poker game loading and the tech that was working ( KEN)with me to try and find out why the game was intermittent and sometimes load and others wouldn't and after messing with it for about 45 minutes and he couldn't figure out what the problem your TECH KEN HUNG UP THE PHONE ON ME AND WE COULDN'T GET THE PROBLEM FIXED AND THIS IS THE MESSAGE I HAVE FOR YOU: IF THIS IS THE WAY THAT YOU ARE GOING TO DO BUSINESS IN A WAY I AM GLAD FOR YOU THAT YOU…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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What?
What is with the new stupid message "Expand your browser to view"? What the **** does that mean?
Please follow the steps from this article to resize the window: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
If you still encounter issues call us at 1-888-265-3733.
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why am i not getting discussion i pay aol a monthly fee and i am unhappy with you screwing with my account
i am not receiving discussion at the end of story..i am paying monthly aol,i have assist plus other programs..i am not happy with the change you are making..get the old aol back..this new version is horrible
Please clear the Footprints in the AOL Desktop Gold. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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I am paying for AOL tech support and nobdy anser the phone!!
i have trying since 7 AM calling for my paid service. No one is answering the phone . It is now 3 PM
Total rip-offWe apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call us at 1-888-265-3733.
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Rude Techs
Tired of rude techs that disconnect or are unprepared. AOL help started as wonderful. Now it is a service that I discontinued years ago due to both rudeness and incompetence.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
- Don't see your idea?