AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
42 results found
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Please let us know when you make updates.
Please let us know when you make updates to AOL Gold and what they are. Also, it feels as if there is no response to these Feedback comments and requests. Just silence. Like talking to the wall.
You can always check the new features or fixes by visiting this public website: https://beta.aol.com/projects/desktop/windows/
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make it easier to create a new folder under Folders
How do I create a new folder, the option in manage folders is grayed out even if I click on a folder.
To create a mail folder, first click on either ‘Saved on AOL’ or ‘Saved on My PC’ then from the ‘Manage Folders’ section select ‘Create Folder’.
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Staff training: efficient customer SERVICE focus
Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).
I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my pw,…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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radio button missing on address book
radio button is missing when trying to edit contacts from the address book.
please put back the radio button to correct all email address's in my adress book .The radio button has been removed from the Address Card view. The ‘Primary E-Mail’ field will be the main email address that will show in your Address Book.
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calendar
I couldnt get into my aol gold on my desktop for months. Now I cant open my calendar in the browser under my favorites in aol desktop gold. I would like some sore of compensation for my trouble.
Hi there, in case you are still experiencing issues accessing your AOL Calendar in AOL Desktop Gold, we recommend updating the favorite for the calendar. To do that type calendar.aol.com in the address box, and press Enter, and after the page has fully loaded, click on the heart icon on the top right corner of the web-page and select ‘Add to Favorites’. You can also add a shortcut for the AOL Calendar in the AOL Desktop Gold’s toolbar, by following these steps:
1. Sign in to AOL Desktop Gold.
2. Click the ‘Add a Fav’ icon from the Toolbar.
3. Type ‘Calendar’ into the Search for a shortcut box.
3. Left-click on the Calendar shortcut and select ‘Add to Toolbar’. -
Cannot Copy URL to EMAIL and Link Be Active When Clicked On By Receiver Of Email
Copy URL -- Place on Email to send -- the URL link does not show blue - you send email-- person getting it - still does not show blue link - just black -- clicks on URL to go to site-- NOTHING HAPPENS
You cannot copy and paste a URL onto an email and it be an active link when clicked on. If you copy and place on site as a blog it works fine. You have a problem when link copied and transferred to email-- NEEDS TO BE FIXED as this has been happening -- report it and it…To insert a hyperlink in your email, first open a Write mail window, then click on the “Insert/edit link” button below the subject line (next to the Picture button).
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AOL GOLD Opens very slow Tech helped fix it and same issue came back after 2 week
Tech help fix it problem came back repeatedly
Please use the "Report a bug" option under the help menu the next time you are able to reproduce this issue. This option will provide us with some helpful debugging information to help resolve the issue
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Lost Sound
I have lost sound. Could it be the driver?
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Next time you have an upgrade try not to have it affect access
A weeks ago on AOL a popup came up about an upgrade and I clicked it on and after that, I was not able to access AOL from the icon I have on my desktop. Your support team worked on this but when we kept trying to access it again from desktop again, it wasn't opening as it should
There was a Windows Update that caused an issue similar to this. This has been fixed in the latest AOL Desktop Gold update.
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Show SECURITY status of my AOL GOLD!
My idea is to... HAVE THE DATE of updates, within where it says "You are up to date". I know I'm up to date, but don't know what or when the UPDATE was?
You can always see what updates are in each version by visiting our Beta site by clicking on the "What's New" shortcut from the top of your favorite places.
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adg start up
When the adg open iit automatically open on a full screen
there should be an option where we can resize it and save it the way we want.it. -
Email AOL - How?
How can I email AOL a general question? Please respond.
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I have Desktop Gold...paying for it! However, I do NOT seem to have any of the features of "Gold". Maybe I do not have the correct version?
I have Desktop Gold...paying for it! However, I do NOT seem to have any of the features of "Gold". Maybe I do not have the correct version? I am currently on 11.1.4687 Please advise!
Janning197@aol.comHi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/search?q=aol+desktop+gold&submitIcon=&rp=&s_chn=prt_bon&s_it=comsearch . You can also get in touch with our On Call Premium Support by tapping the "Contact Us" button.
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NordVPN
We purchased NordVPN from AOL. For months is opened via my Start Menu. NOW, it does not open and wants me to have an account--WHY
Perhaps i should just cancel NordVPNReilly
Please contact one of our Technical Support agents to investigate this at 1-888-265-3733. Our experts are available 24/7 by phone.
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PayPal not working with AOL. Transactions do not complete.
PayPal does not work/complete transactions with AOL browser. Switched to EDGE and PayPal works fine. Need to fix AOL
Thank you for reporting this. We’ll make sure it gets to the appropriate team for review but we would recommend reporting it yourself as well to our engineers. Click on help on the top right corner and select report bug from the drop-down menu. Thank you.
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Manage mail listings better.
Please fix the jumble where mail is listed. I am IT professional. You can do better. There is no way to correct the jumble except to exit AOL and restart. Crude programming.
Please send us a crash report in order for our engineers to look into the issue you are experiencing . To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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Technical Support
Why can't I talk to someone that speaks "REAL ENGLISH" and can understand my issue??????????????
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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FIX ADS COVERING THE "PEOPLE HERE" LIST IN CHATROOMS
Please either fix the ads so they don't cover up the "People Here" list and "Notify AOL" button or please stop the ads. This is extremely annoying. At times the ads work their way up to nearly covering up the entire "People Here" list. The only way to fix it when it does this is to exit and re-enter the chatroom.
Please send us a crash report in order for our engineers to look into the issue you are experiencing.
To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Complaint
Complaint - Case # 11193105 Unable to access my bank (efirstbank) thru AOL. Worked with online staff and they determined this is a known issue and will be handled with next AOL update. Been a customer with AOL for over 20 years and disappointed with outcome which is just to keep checking and wait for a resolution. Sincerely ** Dolsby
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
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