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AOL Desktop Gold


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39 results found

  1. AOL Desktop Gold (Not Responding)

    AOL Desktop Gold is not responding on my computer. The issue is intermittent. I can navigate for a while and then all of the sudden it will not respond. Contacted AOL Tech Support. We run System Mechanic, still no good. Checked task manager to checked CPU usage. AOL Desktop Gold is the most highest running program on my PC. Please check this problem. Thank you.

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    9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

  2. I am so tired of the CefSharp.browser.subporcess.exe. It continues to tie up my CPU with huge memory use.

    I hate aol s use of cefsharp.browser supprocess.exe. It ties up huge portion of my CPU in ways that stalls my computer. I called the help desk and they are helpless to do anything. If it continues I am considering dropping aol after all these years. The really needs fixing. Internet explorer does not use this and it works great, better than aol and its free.

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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Responded  ·  Product Support responded

    Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

  3. Unhappy customer

    I have been with AOL a very long time !! I have never experience the unfavorable customer service i have received from live chat 2 times they just cut me off. second one messed up my aol that I have to delete each one by one . the other two just cut me off, I am asking if you no longer want me as a customer please tell me. I have been a customer every since aol came out and stand with you when all the other stared come. I am very disappointed in your service i have received in…

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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  4. All of the unaddressed issues

    Since leaving feedback is getting us no where simply click report a bug (right below leave feedback) and type your issue there this MIGHT get us some results, after doing so you'll find an email from "tester" in your sent mail (we're paying to test this I guess) which has several logs attached MAYBE someone will actually start addressing our issues!

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Responded  ·  Product Support responded

    Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.

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  6. aol desktop gold unable to launch- experience it 3x a day already uninstalled and reinstalled - did worked today but hoping it would not h

    aol desktop gold unable to launch- experience it 3x a day
    already uninstalled and reinstalled - did worked today but hoping it would not have the same issue again. kindly fix asap- Thank you!

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

  7. Stop using scripts to cure issues. Instead of saying that they are speaking to a tech, why not elevate the call to someone more qualified?

    Allow calls to be elevated to more qualified techs. Seems you cannot get past the person answers the call and depends on a script to resolve the issue. These 3-4 hour phone calls are ridiculous.
    "Chatting" with AOL is absolutely worthless as the representative are rude and end the chat without warning

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  8. New AOL privacy policy. Looks like we have to agree to our information being marketed and shared with others. How can we opt out of that?

    New AOL privacy policy. Looks like we have to agree to our information being marketed and shared. Even our email content will be targeted. Is there a way to opt out of that? I like AOL but I don't like my information being marketed.

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    I understand that you have concerns about the new Terms of Service (https://policies.oath.com/us/en/oath/terms/otos/index.html) and Privacy Policy (https://policies.oath.com/us/en/oath/privacy/privacy/index.html) that you’ve been prompted to agree to. You can review the FAQ (https://policies.oath.com/us/en/oath/privacy/guce/faq/index.html) for more info about the changes. To learn more about the choices we offer and to exercise control over your information, please visit our Privacy Controls page: https://policies.oath.com/us/en/oath/privacy/controls/index.html. If you’d rather not agree to the new changes, you may choose to cancel your account (https://help.aol.co.uk/articles/account-management-cancel-or-reactivate-your-AOL-account) and stop using our service.

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    Try clearing the Browser Footprints:
    1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
    2. Select “Clear Footprints” from the Browser Settings.

    No need to wait for a confirmation message, the Footprints will be cleared immediately.

  10. AOL Background Processes never stop in Windows 10!!

    AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of…

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    Responded  ·  Product Support responded

    We are sorry to hear that you are experiencing issues with the AOL Desktop Gold, and we apologize for the inconvenience.

    You will see multiple CefSharp processes (along with the regular AOL Desktop Gold and Tray app processes) in your Task Manager in case you have several windows opened inside the AOL Desktop Gold (mailbox, email or browser), just like you would when having multiple tabs opened in external browses (Chrome, Firefox, Internet Explorer).

    Regarding the issue opening the AOL Desktop Gold, we have a few solutions for you.

    First of all we recommend updating the Windows operating system. It is essential to have the core components, of the operating system, up to date in order to ensure the best functionality for the applications on your system.

    To improve the performance of your computer you can enable only essential startup programs. To do that, please follow the steps from this…

  11. When I open Aol it takes a long time for the blue circles to stop spinning and allow me get

    When I open AOL it takes a long time for the blue circles to stop spinning
    and allow me to get the welcome page. It also happens when I switch from one user name to another one.

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    Responded  ·  Product Support responded

    Please try clearing the Browser Footprints:
    1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
    2. Select “Clear Footprints” from the Browser Settings.

    No need to wait for a confirmation message, the Footprints will be cleared immediately.

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  13. cannot load aol on the first try

    cannot load aol on the first try, second attempt always works, why?

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    Try to clear the footprints. To do that follow the steps below:

    a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    If you still encounter issues call us at 1-888-265-3733.

  14. spellcheck

    Why does Gold freeze completely when I use SpellCheck on an email?
    I have to CTLALTDLT or turn off my computer very time Spellcheck does this.

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    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our agents further investigate.

  15. I spent 45 minutes on hold with two different people. The first just referred me to another who while trying to help me, dropped the call.

    Hire people that know your software. The person in tech support did not know that your company has stopped separating emails from people in my address book and everyone else. So now, many of my important emails are going to the spam folder.

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

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    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

  18. LATINO 50 Y PICO CHAT FREEZES

    LATINO 50 Y PICO CHAT FREEZES CONSTANTLY, IS TOO SLOW, CAN'T TYPE FAST IT FREEZES. IF A MEMBERS IS IN THE CHAT INACTIVE, AOL QUICK OUT THE NICK, AND CHANGES THE SETTINGS, FONT, COLOR, THIS IS BIG MESS, WE NEED A BETTER SOFTWARE, BROWSER. PREVIEWS AOL WAS THE BEST!!
    EMAIL FONT COLOR AUTOMATIC SET IN THE CHAT, WAS NO NEED TO DO SETTINGS ANY TIME GO TO THE CHATS

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    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  20. Help

    Do away with overseas representatives on your help site. They are in a tight small office or home. The back ground noise drowns out the conversation. The accent is terrible. They do not know what to do. They can not confirm they are actually AOL.

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

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