AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1470 results found
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Old mail
If I'm finally able to open Old Mail and try to open one all I get is a blank gray box, the same thing I get when my bank sends me the weekly update. Norton has scanned my hard drive and nothing.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL Tech Help
Due to the AOL Tech help.....I have NO welcome screen. It is blank when I sign on. In order for me to get welcome screen....I must sign off & on 6 or 7 times to get it. Also, I have to use the keyword hundreds of times to get the welcome screen. I have to do both of these things in order to get welcome screen. AOL tech help does not help at all. Every single time I call AOL tech help.......I get cursed out because especially if I do not buy anything. AOL tech help also flashes a middle…
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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The chat room d
Chat room is freezing up. When someone responds to your comment on a given topic and you want to reply by clicking "View in Conversation," you cannot get back to the other person's response. And the chat room keeps freezing up and pausing even when typing a comment.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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mail is not opening today for over 30 mins
mail is not working at all this morning
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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WHY is most of my mail going directly to the deleted file ??
why is a lot of my mail going directly to the deleted file I have been with AOL since 1995 and getting very disappointed with AOL
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Favorites
Favorites
AOL is adding items to my favorites list that I don't want or need and that duplicate news and other things that I already receive in my AOL newsfeed.
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our team at 1-888-265-3733.
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news
news links are not working when changing the catergoy of the news
at the same time the datamask display is not workingI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The following does not inspire confidence:" We are so sorry! We are having technical issues. Please try again later"
More training!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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"Mange folders" is not working
Manage Folders is not working. I have attempted to delete some older ones and tried adding new ones to no avail. Other options such as "move folder" do not work either.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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AOL Gold text
AOL Gold text, both email and anything using AOL interface is terrible!
fonts are jagged, thin and basically unreadable!
Find myself using gmail more often as the clarity of it's text is excellent.
Please correct or you will lose another subscriber!I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Why is it so hard to download AOL Gold to a new computer?
I'm an AOL Gold subscriber and cannot figure out how to download it to a new computer.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Deleting Emails
We can delete all spams with one click but can not do that for our regular email...which is a pain...BUT when you delete them and only find them to reappear...now that's really a pain in the #$%*&...
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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remove Datamask by AOL
I need to know how to remove DataMask by AOL. After it was installed, PC slowed from 70 download to 9 download speeds. Write mail has been a headache spending more time on correcting words, spaceing and sentence structure. Dell and FIOS say it is the AOL GOLD and DataMask issue. 6 months ago I was on WIN 7 and Gold with no speed or write mail or missing incoming mail. If this is not the problem will reinstall.
One of our technical support agents can assist you in this matter. Please reach out by calling: 1-800-827-6364
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Aol Browser and FB posting not working!!!!!
Here I go again...another freeze up of AOL and a shutdown of my FB when I go to post something. This has been an ongoing issue for over 1 year and been reported to the government. Was given FREE aol for a few months and problem remains. Fix the **** thing or I am back to complaining with the government!
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Emails: Personal File Cabinet Folders Disappeared! HELP!
PFC folders: a random selection of about half of my AOL GOLD email folders mysteriously disappeared. The AOL Service Technician advised "not stored anywhere; no way to retrieve". How can this be possible?!
I lost dozens of old emails with critical information.
Per an Internet search, this has happened to others within the past 6 months, and has been reported to AOL by others.
Have the emails simply vanished? They never even turned up in my trash. I want them back!!Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Games, we want games, not more ads.
Fix games. Either can't get on or if i do and am playing a game, it stops.
because something else is loading, Games should be working as they are part of your plan.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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failure notices
I AM SENDING EMAIL TO A BUNCH OF FRIENDS AND NOW AM GETTING FAILURE NOTICES. BESIDE EACH NAME IS THE PERSON'S REAL FIRST NAME, FOR EXAMPLE *@AOL.COM, ONLY THE FAILURE NOTICE LISTS IT AS *@AOL.COM, *@AOL.COM. WHY IS THIS HAPPENING? IT CERTAINLY ISN'T HOW I'VE BEEN SENDING EMAIL TO THE SAME GROUP OF FRIENDS FOR YEARS. NOW I'VE GOT 9 FAILURE NOTICES AND ONE AUTO RESPONSE FROM SOMEONE NAMED *@AOL.COM WITH A LINK INCLUDED. OF COURSE I DIDN'T CLICK THE LINK. WTF IS GOING ON???
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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AOL Gold......I mean "OOPS"
After more than 600 revisions to this defective browser (since I got duped into signing up) it still crashes all of the time and won't open websites, even after I just had them open moments ago. They finally got the browser to open up and start without crashing, but almost daily I have to completely reboot my computer in an attempt to get this horrible thing to even attempt at working properly. I see they are now offering a "Pro" version of AOL Shield....hmmm. I wonder if that one will operate without crashing all of the time.....
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Welcome page
Why has the MIDDLE of the page on welcome disappeared. There has always been subject matter. Now the middle of the welcome page is totally blank. What has happened and how to fix.
I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Mail
I send a mail this afternoon. I know I did because she responded. I want some info from that mail and look at SENT MAIL. It's not there. :(
I delete a few things. I know I did because they're not there any more. Go to RECENTLY DELETED and they are not there. :(
I'm losing important info because of AOL GOLD.
Dump it or fix it.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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