AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
109 results found
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Portfolios
You need to keep the stock market quotes for portfolios up to date. Not having current quotes makes them useless. I'll have to shift to Yahoo or elsewhere if you can't do better.
Thank you for bringing this issue to our attention. It has now been fixed.
Thank you!
Product Support -
Unable to navigate in Yahoo Finance website.
I can no longer navigate (go pages into) in Yahoo Finance beyond its main page. I have it in my favorites and even tried search but website Yahoo Finance stuck on main page. This started on 12/4/24. Other websites work just fine. Yahoo Finance works just fine if I go outside of AOL to use google chrome or Microsoft Edge browsers. AOL tech support is useless. They say its not their problem that Yahoo decides AOL not compatible with them. I told tech person that AOL management should contact Yahoo to resolve their differences. He said "sure". I am being…
This issue has been resolved.
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ADG problem to finance.yahoo.com
I can't access my Yahoo Portfolio with ADG, when I tried to access the site the screen just freezes. I used ADG to access it for many years with success but now I can't If I go to finance.yahoo.com with other browsers I can get into my account. I called AOL and the advised me that my ADG is not compatible to Yahoo and it needs an update. Looking forward to an immediate update to resolve this issue.
This issue has been resolved
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Add numbers to indicate items in spam folder
Spam folder does not indicate any emails in the folder
If you hover your mouse over the spam folder, you will see the mail counts for the spam folder.
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numbers of email per folder
I am not seeing the number of emails i got from spam folder.
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Screenname not automatically loading in conversation threads.Must manually fill it in.
Just in the last few hours my screen name is no longer automatically loading into conversations,instead I must manually type it each time to post.I have tried this both on Gold and through the internet with same results.This happened in the past and it required a fix by AOL.Would appreciate this being dealt with.Thanks.
The issue should now be resolved. Please sign out and sign back into the AOL Desktop Gold, in order to load your profile nickname in the comment section.
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Unable to Delete Favorites
Unable to delete some specific favorites even though we have already uninstall and reinstall ADG
The issue should be resolved. Please sign out and back in.
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Cookies are not being stored
Each time I attempt to access my Gmail account through AOL Desktop Gold, I am repeatedly prompted to sign in, despite having disabled the "Clear footprints on exit" option in the settings. Additionally, it appears that cookies are not being stored within AOL Desktop Gold, further complicating the issue.
This issue has been resolved.
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ADG icons and fonts in toolbars is too small
ADG icons and fonts in toolbars is too small/ having an option to resize it will make it better.
You can increase the size of your toolbar buttons through settings
- Open settings
- Go to Toolbar
- Check the box "use large browser toolbar"
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yahoo finance
Yahoo finance has been frozen for two days. My Portfolio is basically useless since Yahoo too over. Fix it or go back to AOL My Portfolio without Yahoo involved.
This issue has been resolved.
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Please provide an auto start up option on computer turn on as in the old days - fast and easy.
see above
This is available in settings -> General -> Startup
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I don't like collapsible email address boxes! When I am composing an email,seeing the names helps me feel close to who I am writing to
I dislike the collapsible email address boxes so much. If you insist on it, can you at least give us the option to eliminate the collapsible address boxes if we want? It's a terrible distraction and a burden! Thank you.
Thank you for the feedback. You can turn the collapsing addresses feature off in settings -> Mail -> General
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Saved passwords
My password is saved and opens automatically. I want to change that to locking password and having to use password to open.
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AOL Gold-previous commentator
I was a loyal UK commentator during the early days. I now find my AOL Gold is inaccessible and I have lost my Address Book. I am happy to pay but this is blocked. Please make AOL Gold accessible to the UK. Alternatively, return the earlier version of Address Book - which is used on Gold
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ADG Icon in Toolbar
Need to change size of toolbar icons. My old Dell 17 inch shows smaller toolbar icons (23 that I added across the screen) whereas my new 17 inch dell xps only has 18 icons that I added across the toolbar.
WHY? How to reduce toolbar icon size? (Note - we know how to reduce taskbar icon size, but NOT toolbar icon size. -
AOL on desktop computer
I want aol mail on my computer. How can I do that? I've always gotten it there in the past. Now there seems to be a problem with it. I don't understand because that has always been my go to mail source! I enjoy seeing it on a big screen and typing on a real keyboard. By the way I have been an AOL customer for as long as I can remember and pay for it monthly--not the free version! Help me!
To access AOL Mail on your computer, go to the following URL in a browser such as Safari, Firefox or Chrome:
Thank you!
AOL Mail Support -
welcome pages videos
What happened to the videos on the welcome pages? The videos are missing from the news stories. I am having this problem with all of my devices.
The issue is now resolved. Thank you for your understanding.
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Chat Live on on AOL News is not working
Chat Live Forum on AOL News article are not coming up when you click on it
Thank you for bringing this to our attention. The issue with the Live Chat on AOL News should now be resolved. Please sign out of the AOL Desktop Gold and sign back in.
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Manage My Account
I got a pop-up upon signing onto AOL Gold. It said something about my account needing to be updated. When I go to Help and click on My Account, nothing opens. How do I check my account and billing information?
Thank you for your report, this issue has been fixed.
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Finance: finance is not working
finance: finance is not working
Thank you for your report. This issue has been fixed.
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