AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1026 results found
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I’m unable to setup Signatures in Mail. When I put my name in it does not save my information.
Please fix.
To easily set up your email signature follow the steps provided in this help article https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web and expand the section “Using Mail in the new AOL Desktop” and click on “How do I manage my email signature in the new AOL Desktop?”
If you encounter any issues please call us at 1-888-265-3733 and one of our Technical Support agents will assist you.
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Scam alert!
This is the Scam email return address I received
iservice@serviceaccounts.net I hope this will help
AOL shut the down
If you received spam emails from this address please mark them as spam.
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AOL Gold slows my computer to a crawl
AOL Gold lags my computer down. I've talked to tech and they can't help. When I go into it the program opens 4 CefSharp.Browsers and 2 AOLDesktop.exe. I go from 8% Physical Memory used to 97% whenever I open an article. This does NOT happen if I am using IE. I have spoken with tech support to no avail. I have deleted and reloaded the program with no change.
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Permanently delete all trashed emails all at one time
When I trash my emails, I would like to permanently delete them all at one time and not one at a time. I trashed them for a reason and having to delete them one at a time only aggravates my carpal tunnel syndrome. Thank you.
Select one email from the list, and press CTRL+A to highlight all of them
or choose ‘Select All’ from the Edit menu then press Permanently Delete. -
How can we tell if an email from AOL is genuine, or a scam?
How can we tell if an email from AOL is genuine, or a scam? They used to have a special icon next to it, when it was genuine.
To make sure the email is indeed coming from AOL, please review the information from our Help page: https://help.aol.com/articles/what-is-official-aol-mail
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When are you going to provide MP4 player???
Need MP4 player in the Gold
Hey Don,
Thanks for reaching out. MP4 players should work in the browser. Also, if you want to play your own video within the browser you can go to “File → Open” and choose the video you’d like to play.
Let us know if you have any other questions.
Sincerely,
AOL Product Support -
5/16/18: Once again, as I reported before, I can not sign off.
Have to use Task Manager to sign off. Does anyone care about all the problems we are having? Why are they not being fixed after all this time?
I don't what your beta fixes are for because not even one of them have helped any of my problems. Don't tell me to clean my browser or call tech. The problem is on your end.
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All of a sudden SPAM IS all over my accoutn
Stop the spam . I have controls and my master account is loaded with spam from obvious spammers emails like lkx99 etc
STOP it. member since 1998
We recommend setting up a content filter in order to block mail containing specific words and phrases. To do this in AOL Desktop Gold,
1. Click “Mail” on the top left.
2. Select “Block Unwanted Mail” from the drop-down menu.
3. Check the “Block mail containing specific words and phrases” option.
4. Add postmaster-relay the in the box below.
5. Click Save at the bottom.If you want to permanently block these emails, you will need to set the Blocked Mail option to “Permanently delete blocked mail”, after following the steps above (and click Save again after this). Please note that by permanently deleting the blocked mail, the emails blocked by your Sender Filter and Content Filter will be returned to the senders and cannot be retrieved from the Spam folder.
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Why can't I select the Option...Check for Updates
Fix these problems, or quit charging.
The “Check For Updates” option in the Help menu of the new AOL Desktop, will trigger the updates to download, but will not display a confirmation message when it is finished, as the updates are installed in the background, and take effect after closing and reopening the software.
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my AOL desktop gold is gone missing again earlier today. This has happened about 12th times now.
my AOL desktop gold is gone missing again earlier today. This has happened about 12th times now. Tech support have downloaded and reinstalled application. I need help to avoid this from happening again. Please refer to case number - 04860403.
Follow the steps from this article: https://help.aol.com/articles/restore-my-missing-aol-desktop-gold-icon-or-shortcut
If you still encounter issues call us at 1-888-265-3733.
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SINCE I INPROVED MY PC BY GOING TO GOLD, AND PAYING FOR THE PRIVILAGE, MY PC HAS BEEN A PAIN ********** THANKS A LOT
NOTHING ON MY PC IS WORKING SINCE T I HATE THE NEW GOLD AND AND HATE PAYING FOR IT.HE CHANGE OVER. WHAT AM I PAYING FOR?
Let me place you in touch with one of our technicians so they can further investigate if the issues you encounter with your computer might be related to the software. Please call: 1-888-265-3733.
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Why can't I put a photo on my mail "signature" like I was able to do with your old and BETTER aol????
Why can't I put a photo on my mail "signature" like I was able to do with your old and BETTER aol????
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
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Address Book Issue
I am having difficulty sending an email to an entire group in my address book. Previously, all I had to do was to right click the group's title, and select send/CC/BCC, etc. This no longer works.
1. Open the Address Book.
2. Select the Group from the left-hand side.
3. Click on Group Option below the list of Groups and Categories.
4. Choose Send Mail, Copy To or Blind Copy.
As an alternative you can open a Write mail window and type the group name directly in the To, Cc or Bcc field.
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I want to send a link in e mail from a website and do not want to copy./paste and even then the actual spelling is changed to computerese.
I want to re-order files/linkss within MY Favorites folders--not in alpha order
To insert a webpage in an email, please follow these steps:
1. Open your favorite website in the AOL Desktop browser.
2. In the top right corner of the webpage, right-click on the “Heart” shaped icon then select Insert in Mail from the drop-down menu.
The product team is not planning to change the alphabetical listing of favorites.
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Request from Attorney to Avoid a Lawsuit
Mark Joseph in Manila has been extraordinarily helpful. I have subscribed and paid AOL as an attorney licensed in TN for 21 years and have saved many law files. I am now retiring from legal practice in TN which does not permit me to advertise as an active lawyer with the AOL address for 21 years: t**@aol.com. AOL adopted policy of NOT permitting me to transfer my legal files saved under tfjlaw to my new screen name, t@aol.com. I request that you review my concerns and arrange the transfer of those files ASAP to t@aol.com. Otherwise, I…
Our team has reached out to you directly via email about this issue. Please look for that and let them know if you have any further questions or concerns.
Thanks,
Product Support -
web developer and software engineers- address book not showing the same addresses as on the old aol desktop with old emails also. everythin
address book not showing the same addresses as on the old aol desktop with old emails also.everything was changed to email addresses only. kindly fix. bring back the same feature as like of the old aol desktop. very unhappy with Aol Desktop Gold. I love my 9.8.2. Gold Sucks!!
It is possible that some contacts were saved offline in the old AOL Desktop (version 9.8 or lower). Since the option to export the address book from the old AOL Desktop is not available, we recommend opening the Address Book in from the old AOL Desktop (there is no need to sign in, in order to open the Address Book) and after retrieving the missing contacts, manually add them in AOL Desktop Gold (they will be saved on the server, and can be accessed from different devices)
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The option to add favorites to the Toolbar is currently available. To do this, first open the favorite website then click on the Heart shaped icon in the top right corner and select “Add to Toolbar” from the pop-up menu. To move, edit or delete the Toolbar icons, simply right click on them and select the desired option.
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We’d like to look more into this. Please report this problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button in the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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loaded new gold, now 5 years of new mail is gone,,, where did it go and how do i get them back
why did aol change this,, the 9.8 worked just fine, this sucks and i am going to learn about other gmail and others and be done with this ****,,
Let’s try to see if we can recover the missing emails. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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Fix the problems!!
Sometimes when saving Drafts, it is very slow. Then I'll find that duplicates and even triplicates are being saved. I spent an hour and a half on the phone yesterday with the Desktop Gold Tech office, and thought this problem was fixed. It is not. I have complained about this numerous times. If you won't fix it, bring back 9.8.2. I've sent this under Report A Bug also. Hopefully someone will read this.
We are unable to replicate this issue. Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting " About AOL" from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1550, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please let us know.
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