AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. POOR PERFORMANCE

    I HATE/ABHOR AOL DESKTOP GOLD. I have never seen such a total failure of a site that was previously working well for many. For this we are paying money??? Performance is horrible and, it is NOT my computer as I've had it checked out by experts who, BTW, echo sentiments about AOL. As soon as I can find a way to transfer all my favorites, saved data, emails, contacts, etc., this 30yr customer is HISTORY. Booo Hisss AOL...shame on you.

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  2. Embedded Images

    All of a sudden all embedded images in email are not showing up. I belong to some graphics groups and this situation is unacceptable! If it's not fixed immediately I'm gone.

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. My Data Export/Import

    Found My Data in settings by accident. Was very happy to see an Export/Import for mail, etc. Had old emails in Gold on one computer so did the Export to transfer to a new desktop. The Import is now taking over three hours!!!! And it's still not done!!!!! I'm going to let it run just to see if it really will import all my 9.8.2 emails. Really shouldn't take this long. The Export also took a very long time. This needs some work.

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Aol Gold Disappeared Off Laptop

    Aol Gold keeps disappearing off my laptop. I have reinstalled it 2 x's in the last month. Think you should know about this bug!

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    5 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  5. Error Messages Keep Telling Me My Mail Cannot Be Sent Because of Some Error

    Sometimes I get a message that says my mail cannot be sent because of an error yet it will send if I put it into Mail Waiting to be Sent. Other times it says We Seem To Be Having Trouble Loading Your Mail. Try Again in 5 Minutes. But five minutes, ten minutes, half an hour later and it still won't send my mail!!

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ebay.com will not load

    about a week ago i tried to go to Ebay.com but would not load and has been that way since. error: too many redirects..

    i can use internet explorer and not a problem loading but AOL will not load

    what is the problem???

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. FIX MY PROBLEM

    Ever since I went with AOL Gold I've had problems, now I can't do any search. This is costing me money for this service and it sucks. Ether fix it or I'm canceling it

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. When I save an incoming mail to my PC it's not saved in the right folder

    When I save an incoming mail to my PC it's not saved in the right folder.

    It is not in the Incoming Mail folder. It's in the Heading folder titled "Saved on My PC and it is the only saved incoming mil in there, The older ones saved on my PC are in the Incoming Mail Received folder.

    Why do things break almost daily that were not broken before??

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Once again you have lost my signatures on email.

    restore my email signatures on all my screename accounts

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Duplicates when saving drafts

    I know you will mark this as a "duplicate" and close comments. Your latest response was to uncheck the box for automatically saving emails is to uncheck the box for saving drafts. I have done this and the problem continues!! i have talked to tech support and the problem continues!!

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    Support Request  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. why when i hit delete in mail it deletes 2 emails sometimes.

    fix the delete button. I have had nothing but problems with your new AOL. Great job of screwing up a good thing!!!

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. so I get an ERROR code 35

    So I get an error code ERR 35 so my mail which has been previously sent can not NOT be sent. Go to help put in my question as to what an ERR 35 is and now have to click through pages 9 pages to find what it is and and why it wasn't sent......give me a freakin' break! I ask the question is should take me to the answer not have me search 9 pages to find it. FIX THIS **** VERSION OF AOL

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Favorites will not let you edit folder name & switches sizes when accessed.

    Problems with new gold version of favorites: 1. When you edit the name of a file in the favorites box there is no "save" button and if you return to the screen the title reverts to the original title. It will let you make and name a brand new folder but will not let you save and edit...or it is not made clear how to do it.2. When you click on the name of an item saved in a favorite file, the screen immediately enlarges so that you cannot see the left hand margin in the box with all the…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. mail folders still missing

    Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. Old emails showing up when I open my mail.

    Old emails I have read for August are showing up when I click on Read. Please fix this

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. aol gold many many problems

    have had serious issues with aol gold no mail or favorites most of the time doesnt remember pass words fb you tube etc etc etc several techs tries to fix said issue was with aol gold someone was supposed to contact me no one ever did someone please help have had higher level tech support many times was told problem is with aol gold on your end

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. You idiots charged me for the same subscription TWICE! This is illegal and you have been reported!

    You idiots charged me for the same subscription TWICE! This is illegal and you have been reported!

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Restore AOL Gold

    Restore AOLGold
    Make it easier to switch computers and still find AOL Gold. We upgraded to new laptop with Win 10 and now AOL Gold is missing we can't figure out how to get AOL Gold on this computer.

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Billing Snafu

    Out of nowhere, I am told I must update my payment information. I was threatened with termination of my service if I did not update the payment method. When I called, I was told it was an issue between AOL and a credit card company.

    My payment method has not changed. With all the threats of theft of financial information, I was not comfortable having to input the information. When I finally did, the screen presented was so faint that I had a hard time finding where to input what, and the field for the security code from the credit…

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    4 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
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