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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1421 results found

  1. aol gold many many problems

    have had serious issues with aol gold no mail or favorites most of the time doesnt remember pass words fb you tube etc etc etc several techs tries to fix said issue was with aol gold someone was supposed to contact me no one ever did someone please help have had higher level tech support many times was told problem is with aol gold on your end

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  2. I am having a hard time editing my address book

    I am having a very hard time editing my address book

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  3. why can't I get the AOL GOLD that was downloaded yesterday.

    Victor at AOL fixed my AOL Gold and now it wont't open. I pay for AOL.

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    9 comments  ·  Browser  ·  Admin →
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  4. welcome screen

    All news articles are now the welcome screen......I have to actually use the keyword for the welcome screen after every single article. I do this thirty times an hour. Also, I still get bells & *****' upon signing onto AOL. Nothing will be fixed & AOL will ignore me again.

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733

  5. Mail and mailbox slow to load

    Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.

    The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.

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    2 comments  ·  Mail  ·  Admin →
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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.

  6. email is regularly NOT working. Why? Oh and what about all the OOPs notices I get

    Here's my idea. Get AOL Gold running properly. I am paying for this gummed up mess.

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    2 comments  ·  Mail  ·  Admin →
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  7. emails!!!!!!!!!!!!!!

    **** whats wrong with email now??? first graphics and pictures don't show and now email isn't even opening!!! Think it's time to look around for new options to do emails!!!! I guess after 20 yrs of being with AOL its a shame that you dont take care of your members better than you do!!! Really hate this GOLD program!!

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    1 comment  ·  Admin →
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  8. Sending email with small attachments takes far too long

    Fix AOL Gold email. Sending email with small attachments with as few as two photos takes far too long. Sometimes a message appears that an error occurred and to try re sending in 5 minutes. Same issue if you try to place the email in "send later". I am a paying customer and this is the type of product we are paying for?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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  10. Favorite Places keep ending up in other folders!

    My carefully arranged favorite places keep jumping into other folders. Sometimes 10 or more a day! I then have to search for where they ended up and drag them back to the correct folder.

    After 20 years I am finally thinking of using other services.

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    4 comments  ·  Favorites  ·  Admin →
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  11. Why Did I Have to Change My Password THREE Times in ONE Week??

    AOL Gold has INSISTED that 1) I reenter my password in the middle of a session totally disrupting what I was doing or 2) I get a "secret code" to enter THEN change my password just to log in. I'm running out of passwords and feel I'm being either taken advantage of or AOL has been hacked and I'm suffering because of it! Or is this punishment for posting here??? STOP IT!

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    Please call our AOL Desktop Gold team at 1-888-265-3733 and one of our agents can help you find the Trash folder.

  14. Now your Dow Jones page is not working! AOL is no longer good for anything.

    https://www.aol.com/finance/?icid=aolclient_toolbar_finance

    Not working. Numbers have not changed all day. What do you have planned to assault us with next? AOL is no longer good for anything.

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    Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:

    - By Email at aolfinance-support@sigfig.com
    - By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only).

  15. it takes a longer than usual time for emails with an attachment to be sent

    Graphics pasted into the write mail are no longer are visible when the email is sent. All you get are empty boxes. This is not good.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. AOL Desktop not detecting Flash player correctly.

    My default browser is Firefox and it is using the most recent version of the Flashplayer plugin. I have to use Firefox because Chrome, and Edge are not HIPPA compliant.

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  17. My Favorites

    What the Heck is going on?????? Now I cannot put anything in to My Favorites list. I click on The Heart, click favorites. and It does Not show up.
    AOL GOLD IS GETTING WORSE AND WORSE AND WORSE. STOP ALL THE B.S,., BRING BACK 9.8 AND FIRE TIM ARMSTRONG.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  18. Duplicates when saving drafts

    I know you will mark this as a "duplicate" and close comments. Your latest response was to uncheck the box for automatically saving emails is to uncheck the box for saving drafts. I have done this and the problem continues!! i have talked to tech support and the problem continues!!

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  19. I can't send pictures in emails

    When trying to send pictures in email they go into cyber space and won't send. After 5 minutes you give up and try to close it and it said WRITE MAIL HAS CHANGED DO YOU WANT TO SAVE IT? When you check yes there is nothing in the draft box. WHATS GOING ON HERE! I need this to work this is my business to send pictures either fix it or give me the old version back I had no problems with that.

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  20. The address book can't be corrected and saved

    The only way to correct the address book is to delete the name entirely and enter the corrected version and details as a new name. Correcting an address or details and SAVE, does not work when opening AOL the next time. Please fix this.

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