AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1026 results found
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Scale is much too large for my laptop resolution and no longer able to adjust it down to size!
The new Gold version appears childlike and grossly out of scale for my laptop screen. It is too large to fit into my screen. What happened?
It is not even possible to reduce the windows (and font sizes) enough to view the bottoms of the pages or software itself.I cannot reduce the resolution on my laptop more than it is, nor would I want to, since it is set for all other applications on the web and browsers too.
The icons, print and window sizes are huge and the scale of the font does not change with the window.
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We built the New AOL Desktop from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.
To change the screen resolution please check this article: https://help.aol.com/articles/how-do-i-change-the-windows-screen-resolution
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Follow the steps from this article:https://help.aol.com/articles/aol-desktop-gold-faqs then expand “How do I make AOL Desktop Gold my default browser and/or email client?” Afer you follow the steps try adding a scanned document to email.
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More complaints about this horrendous Desktop Gold "upgrade".....
Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back,…
Sorry to hear about your continuous issues with Gold, I’ll pass this over to our engineers.
The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept as new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.
Try refreshing the mailbox after you read or delete an email. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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Switches in Marketing Preferences
In Marketing Preferences, Email section, it is not clear what is really happening when a switch is turned On or OFF. Is Add Free emails mean I will have all ads blocked when I turn the switch ON? This needs clarification.
AOL may send marketing offers by email. You may choose to opt out of receiving all marketing emails or by specific product (for example Ad-Free Mail, AOL App, MacAfee or Private Wifi) being promoted by setting the appropriate preference to “OFF”. If you set marketing emails to “OFF”, you may still receive important information about your AOL features and services or your account by email.
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Gold is slow and with limited options
Get Gold (desktop) to upload faster as it is much slower than before.
Reinstall the photo editing tools.
Why am I paying for this down graded program?????
The photo editing tool is currently unavailable.
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer…
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THIS IS THE WORST VERSION OF AOL EVER!!!!!!!!!!
MAIL WON"T LOAD BUT THE ADDS DO
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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My e-mail for the past 2 years is GONE - not even what came earlier today that I have not replied to yet
/FIX MY E-MAIL
To resolve this issue, you’ll need to import the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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bring back my email setting
the new email is really annoying. the font size is to big, and I can't use my toolbar (i.e Edit button, select all, cut copy paste) with my email. please fix this. I pay extra to have aol on top of having to pay for a internet provider. AOL Gold is not worth the extra money I spend every month.
To adjust the font size in the list of mail, click “Edit” on the top left corner of the AOL Desktop window, select “Mail Settings” from the drop-down menu, and from the “Font and Text”" tab select your preferred " Font Size" from the drop-down menu (Small, Medium or Large). After selecting the Font Size the changes are saved automatically.
I will pass along the issue with the copy, paste, select all options not working from the Edit menu to our engineers. You can use the keyboard shortcuts (CTRL+C to Copy, CTRL+V to Paste, CTRL+A Select All) as an alternative.
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please don't be unethical...
after 20 years with AOL, you forced me off a no problem AOL to having frozen screens on the "Gold" platform......the page freezes up on me and VIBRATES with the cursor bar on the right side and the WHOLE bottom LINE rapidly vibrating up & down............."Michelle" was nice and seemingly helpful and did the Bomgar control but then tried to sell me the SUPER ANTI SPYWARE app. for $3.99 a month , therefore nearly doubling what I pay monthly..........I had already starting "migrating" some of my web sites i use to my GOOGLE CHROME and it you want to lose…
It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please report the freezing problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button in the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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GO BACK to the "BLUE" - it WORKED, GOLD DOESN'T and your TECH Supprt is even at aew as to fix some issues - YOU broke it, now YOU fix it!!!
ADDRESS BOOK all messed up - will NOT keep names entered - BOMGUARD is on my computer more than I am - NOT A GOOD THING YOU DID!!!!
Please report this problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button in the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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AOL Gold -- the worst ever?????
I don't know whose idea it was to make Gold, but it is sure worse than the earlier versions. Just try scrolling through the opening pages and see how long it takes. FOREVER! ! ! Then there are a lot more advertisements. Everything has ads and they take forever to load and move on to the next screen. I continually try to use the "Quick Find" in the e-mail address section but it does not find many of my addresses. I need to arrange them in a certain way to see if that address exists, rather than trust Quick Find…
I appreciate your feedback. I’m sorry to hear the Gold experience wasn’t pleasant for you so far. We are updating the software every two weeks.
In case the Quick Find is not finding your contacts when searching by their first or last name, it is possible that the contact does not have their name added to your address book. In this case, it is easier to search by the email address rather than the first or last name, or edit a contact and add their name to your address book.
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YOUR REPRESENTATIVES ARE NOT VERY FRIENDLY SINCE YOUR GOLD HAS COME ON
DROP GOLD BACK TO AOL BLUE
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Thank you for your feedback.
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WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ??? ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READI
WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ???
ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READING & THEN DO FROM THE MAILBOX WHERE ALL LETTERS ARE LISTED TO READ.??? CAUSING ME TO LOSE MORE TIME TO DO THIS ????
WHAT KIND OF ******** IS THIS. ????
NOW YOU WENT & MADE A SPECIAL **** COMPLAINT PAGE *** WHICH YOU SHOULD *** SEND *** TO EVERYONE **** SO THEY KNOW ALL **** THAT PEOPLE ARE SAYING *** ABOUT YOUR GREAT GOLD **** *** THAT DOES NOT…
Once you read an email and you wish to delete it simply click on the “Delete” button on the bottom of the screen.
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GOLD STINKS
I AM GOING WITH 85% OF THE OTHER FOLKS IN THIS LIST....AOL GOLD STINKS. I have not had this much trouble with AOL since the first day I signed up for it in 2000. Mail - cannot open, trouble getting into the application, VERY VERY VERY SLOWWWWWWWWWWWWWW in response. Basically this package stinks - and if you paid a lot for it you were had. Thank you for listening but I doubt if this will do any good!
I’ll send your thoughts to our product Team, meanwhile, please try these steps:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs
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What are all the new programs that are showing up from AOL all about? Purpose??
A lot of new programs being sent to us. What is the purpose? Perhaps and explanation or advance notice would be good. My Norton says they are safe but what are they for?? Will it help me or just more advertising for AOL? *****@AOL.COM P M*****
AOL Gold has enabled premium security features. You can activate them by going to the Edit Tab> Browser settings> Premium Security. Not only will AOL Desktop Gold alert you when you visit dangerous websites, its patented anti-keylogging technology will disguise your keystrokes to hackers who try to steal your personal information.
By clicking the “Learn more” hyperlink next to each of them you can learn more about the security features and functionality of AOL Desktop Gold.
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local news contains NO local news for area code - email not operating properly - organizing favorites now time consuming - slow to connect -
listen to subscribers - make improvements that are progressive , not regressive , + user unfriendly - why have a local news on welcome screen that has NO local news but has content for areas 100 to 3000 miles from setting - go back to old method of srranging favorites - improve site + email performance - paid subscriber for over 20 years + your changes have given me not 1 reason to continue to be one
Thank you for taking the time to share your feedback as we are continually working on enhancing this new experience. Now, favorites are alphabetized for easier access.
To make sure the email is working smoothly, please try these steps:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These…
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Let's go back to 9.8.2 so I can send mail to several hundred addresses announcing deaths and sickness and distress of friends.
I am with a fraternal organization and send email to several hundred members announcing deaths or sickness and distress of our members. It was easy on 9.8.2. I can no longer do this with AOL Gold. Let's keep 9.8.2.
I would suggest that you create a group with all the emails that you are sending mass emails to. For that access the Mail tab, then Address Book. Go to Group Options and create a new group. You can easily select from the contact list existing email addresses. If you want to add emails that are not on your contact list please copy and paste them into the “Additional Contacts in Group” field on the bottom right.
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Safe Central
I'm advised that Safe Central is not compatible with my version of Windows 10 Home (Version 1709, OS Build 16299.192). It makes no sense to ask a customer to subscribe to an add-on that doesn't work. As an accountant I needed this system to be up and running so as to provide comfort for my clients. Why should I subscribe on a trial basis to software that doesn't work?
The latest Windows 10 update caused an issue in SafeCentral which prevents you from clicking inside the software. The SafeCentral developers are working on a new version of the software to resolve this issue, but unfortunately we do not have a release date at the moment. We apologize for the inconvenience this has caused you. If you have any questions about your subscription for SafeCentral, please give us a call at 866-485-9217.
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AOL Gold is NOT as good as the Recent AOL for Windows.
AOL Gold does not "Refesh" the email when you Click "New",
the OLD AOL did!!!!!You can easily refresh your mailbox by going to the Mail tab and clicking on Refresh Mailbox.
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