AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Image display

    Can you remove this new rectangular black box image from when I move my e-mails & mailbox?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  2. Search mail problem - Why have you closed this post??

    You gave instruction on how to search for email and closed the post. I know how to search for email. My problem is that when I search by email or entire email nothing on AOL comes up. See post below:

    Anonymous commented · Delete…
    Have mentioned this several times but still no fix. When searching mail by email in order to delete old mail, only mail in my PFC shows up even though there are many on AOL. Please fix this. I use this function almost daily to clean out the mailboxes.

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    I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  3. I supposedly have a "level 3 escalation" on Case Number 05705040, but the issue has still NOT been resolved - even after several calls.

    I supposedly have a "level 3 escalation" on Case Number 05705040, but the issue has still NOT been resolved - even after several calls.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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  5. Microsoft update

    Microsoft did an update on 5/21/2008. Now my AOL MAIL wont work and most of my toolbar icons will not connect.

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  6. Delay in mail being sent.

    Is anyone else having this problem today? It has been taking a while from the time I click Send Mail to it actually going out.

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  8. I can't do it any more!

    I was TRYING to read BuzzFeed, and behold those fu--ing videos kept invading the screen on the lower left. Is that really necessary? I "X" it out, and the **** things keep coming back. I am NOT going to put up with it. I'll just forego reading the rest of the material. AOL has gone to **** in a handbasket the last few years. Maybe it is time to find a new provider.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. Every time I sign in I am met with a partially completed write mail screen that I completed and sent some time ago. I can close it out, but

    Every time I sign in I am met with a partially completed write mail screen that I completed and sent some time ago. I can close it out, and then proceed to use my AOL Gold but next time I sign on the same write mail screen appears. This has been doing on for at least two weeks now and it is a nuisance. How can I permanently get rid of this problem at sign on? (I just downloaded the Windows 10 update hoping that might fix this problem, but it made no difference)

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  11. SERIOUSLY

    SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad…

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  12. Viewing videos.

    Why can't I enlarge a video from the home screen without getting a white bar at the bottom that says Chat is Off and can't be removed?

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  13. I don't understand why you disabled one of my user accounts and now I can not add any I pay a lot of money for my AOL account and services

    AOL Gold is horrible and so is AOL customer service and its lack of service ever since Gold came into effect

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  15. On 4/11 your beta fix says: HOT New! - access to offline mail while unauthenticated

    I still can not access my mail unless I am signed on. Also, none of the many Beta Fixes you've made have helped any of my problems.

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  16. You keep messing up the email process. I just wrote a fairly length email with a picture added and when I clicked on send, it hung up, neve

    Fix the email problems. I sent a email with picture included and when I clicked send, it hung and went no where. Didn't find it in my waiting to be sent, or any mail at all that I had just sent (tried to send).

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  17. I keep getting notices that my anti-virus has expired but CANNOT open anything showing my free benefits to fix the problem

    Tell me how to get my FREE anti-virus. Keep getting notices my computer is not protected but when I click on them it takes me to where I can BUY McAfee. Cannot get my benefits page to open. Can't get ANYTHING to open to help me

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  19. Your Beta page not working: https://guce.aol.com/consent?trapType=js&error=invalid_request_param_type&state=ZG9uZVVybD1odHRwczovL2JldGEuYW9

    Been trying to access the page for half an hour. It comes up and flashes for one second and then the page turns white with no content.

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  20. Error Message instead of Welcome Screen

    Why am I getting an error message instead of the Welcome screen when I sign on every day?

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