AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Accessibility is TERRIBLE! I needed 7 - seven!- logins, 2 computer re-starts to read my email!!!

    AOL GOLD needs accessibility and proper function for a valid browser. It has NOT reached that stage.

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  2. Restore access to e-mail from my phone

    You abruptly cut off access to my e-mail from my phone today. How can it be restored?

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  4. NOTHING WORKS!

    My default fonts don't hold; everything is SLOW; my mail "marked as unread" doesn't remain in new mail; links take forever to open and sometimes it takes two or three attempts. Nothing about GOLD is better than the old AOL and none of your suggested fixes work. And the techs don't have a clue and I am certainly not going to allow some stranger on the other side of the world have access to my computer. I've been a faithful AOL user since the '80's but I'm convinced AOL doesn't really care about customers. Look at all the complaints listed…

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  5. When it is going to end?

    Oh, here we go. I log on only to find that the welcome screen does not come up but gives a very strange message with some weird thing I have never seen before. You have to click on the message box to get it to come through.

    The email is all screwed up. Nothing is where it is supposed to be.

    Then while trying to read an article the entire screen goes blank.

    When is this nonsense going to end? Can it get any worse? Shame on you! I will be done with you soon.

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  7. I would like another user name removed AFT262

    I would like another user name removed AFT262

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  8. Figure out a way to move old mail folders on my Dell laptop, circa 2014,2015,2016 to my new HP laptop with windows 10. There should be a way

    Have your engineers figure out a way to move my old AOL mail folders on my Dell laptoP circa 2014, 2015, 2016 to my new HP laptop with windows 10. I was told this is no longer possible but that is an unsatisfactory answer. When AOL upgrades it should permit older info to be included, otherwise the programmers are not doing a good job.

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  9. I'm getting password requiements on your news articles . . WHAT IS THIS ALL ABOUT?

    I'm getting password requiements on your news articles . . WHAT IS THIS ALL ABOUT?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. Aol Should remove restrictions on aol Safe Central

    Please allow people access to Aol Safe Central when they may have uninstalled it. I down loaded it but i never used the program. I dont even know how the program works.

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  11. Can't type inside the address bar and BCC bar

    Hi. I need help. I can't type anything inside the address book bar and BCC bar but when typing in the mail content it's all good. Already called tech support and they did all the troeble shooting but same thing kept happening. Please refer to case - 05548658. This is very urgent. Thanks!

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  13. how do I delete addresses from blocked mail list

    Unable to delete address in blocked mail I specify. Can not add any additional blocks due to being over limit. I NEED TO BE ABLE TO DELETE SOME OF THE ADDRESSES! PLEASE!

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  14. You want to improve my experience stop charging me every month for a product I cancled ceveray month ago.

    AOLFS SUPPORT.COM 5734 043018 3.99 I want this looked into . Thank you. ***@aol.com

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  16. Issue

    When I go to a site jewishworldreview.com and click on an article to read it returns to my desktop. It happens only on this site. If I enter the site on Google,this does not happen. This does not happen on other AOL users.
    When and if you fix this issue, will you notify me? I am told by your level 1 techs it will take 24-48 hours to notify me.

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  17. Why am I unable to copy text that is in the "Search" line?????

    SO irritating that I am unable to copy test that in the "Search" line!!!

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  18. Cannot set up location/home zip code properly

    Previously the problem with setting up location/home zip code was corrected. However, the problem is back now. It would be greatly appreciated if you can solve this issue immediately.

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    The calendar issue might be caused by the fact that you are using an old bookmark (it points to an old sign on the page). Please delete the Favorite or Toolbar item that you are currently using, then open calendar.aol.com and add the new link to your Favorites or to the Carousel.

    Regarding the deleted SN please call us at 1-888-265-3733 in order to have one of the technical support agents further investigate this.

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