AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1418 results found
-
What's the point in removing features for paying customers?
Still not having received photos and messages sent from not only my own phone but those of family members from nearly a month ago, I decided to message my phone from my aol mail yesterday. I got the message but my phone informed me that "this user does not support replies" so, for years as a free member I was able to receive messages from my family to my aol mail, but now that I am a paying member again I can't?
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Now I can't print the body of email just typed before sending it - it also prints the font name, colors and symbols at the top and ruins it!
Now suddenly can't print the body of email just typed before sending it - it also prints the font name, colors and symbols at the top and ruins it!
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
-
when i get a animal rescue posting from a lot of people why wont the pictures copy over when i hit reply. i must copy and paste.
i just want all pix to copy over when i hit reply
I would like to have on of our technical agents assist you with this. Please call us at 1-888-265-3733.
-
Having trouble loading aol email to my cell phone Service Great Call on Android phone
Do I need an app or call aol?
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
-
6/14/18: I cant close this page on any page on this site!
The top is missing. No X to close or minimize pages. Never saw this anywhere before. What is going on now??
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
my background picture disappeared. Why???
my background picture disappeared. Why???
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
How do I eliminate BrainCharm pop-up that is blocking my AOL page?
BrainCharm popup is blocking half of my AOL web page!
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
pop-ups appears after setting it up to block them after 2days
set up to block all pop-ups and re-appears after 2days
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
HELLO DOES ANYBODY WORK IN THE REPORT A BUG SECTION ??
YES DOES ANYBODY WORK IN THE REPORT A BUG SECTION OR WHAT ?? AM I WASTING MY TIME OR WHAT ?? I WROTE FIVE LETTERS AND MY HUSBAND HAD WRITTEN ABOUT OUR AOL E-MAIL SECTION...EVERY TIME GO GO TO A DIFFERENT DATE AND SAVE THE E-MAIL IT KEEPS POPPING UP TO THE TOP OF THE WHOLE PAGE TO CURRENT DATE INSTEAD OF STAYING ON THE DATE YOU WERE AT...I WOULD LIKE SOMEONE TO FIX IT ON BOTH OUR E-MAILS THIS HAS BEEN GOING ON FOR SOME TIME AND YOU GUYS STILL DO NOT FIX THIS....IF THAT BUG SECTION DOES NOT…
In this case, let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
-
What has happened to my e-mail? I am getting e-mails dating from 2014 in my inbox mixed in with todays. I have to sort through them.
I am getting e-mails from 2014 in my new mail...all mixed in with today's e-mails. When I go to sent mail, I am getting e-mails all the way back to 2009 and cannot find the e-mails which I sent today. There is no rhyme or reason for how they are coming up as to the date...it skips all around. I am really disappointed in how the service has been since we have begun paying each month....many problems!
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733 -
Apparently
My OLD AOL desktop program would automatically disconnect from the braodband if the computer was silent for 10 minutes. AOL Gold does NOT do this. If I forget to sign out, it comtinues to be connected and use my broadband minutes for hours and hours or even days and days. Very VERY very frustrating. We need this to re reinstated into the Gold desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
-
Switching between screen names is very slow or not happening at all today. What's wrong?
Switching between screen names is very slow or not happening at all today. What's wrong?
Reset
Vote for an existing idea (894)
orPost a new idea…
Why does AOL "gold" sLet me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
-
Keep being prompted to buy an additional aol desktop gold subscription
I keep being prompted to pay for a desktop gold account for one of my user names. Why must I pay for another account when I already have one? It goes on to tell me that I will have to retrieve my email from aol.com if I dont purchase another gold account. Isnt this double dipping?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
-
Email bug again.
Starting today (6/3) my emails are being rejected... The dreaded Mailer email shows that the address I'm sending to has added an aol.com to the address for whatever reason... Wazzz up now??
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Once again tech gave me the wrong info
See your reply below. This does not bring up AOL Gold on my hard drive. Please give me the correct info. I need to know where to find AOL Gold on my hard drive:
(No Status) → Responded
The AOL Desktop Gold is installed in a different location, then the old AOL Desktop. To access the AOL Desktop installation folder, first, open the Run box (press the Windows Key + R), then type the following path inside it and click OK: LOCALAPPDATA\AOLDesktopProduct Support
Product Support
Admin, AOLLet me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.
-
Why is all of my welcome page information from Canada?
All of the new and links on my welcome page is Canadian? I live in NC.
How do I change it?I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
-
My computer is UNPROTECTED but I cannot get McAfee FREE to download
MY COMPUTER IS UNSECURE BECAUSE I CANNOT GET FREE MCAFEE TO DOWNLOAD
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
-
AOL Mail snafu
On Friday 5/27/2018 I saved an email to my "On AOL folder" in a sub folder
On Monday 5/28/2018 not only was my "On AOL" folder empty, my address book was gone, and all sent/saved mail after 2014.
WTF is going on with AOL.
The only reason to keep AOL, is so much data is archived on it.... if I can't retrieve that data, there isn't much point in remaining on AOL, now is there?I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Offer the Enhanced features of Aol Computer Checkup to your customers.
When I had to reinstall Aol Computer Checkup I notice the were Enhanced Features to the Program. Why does Aol not offer the enhanced features to their customers.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
- Don't see your idea?