AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. web developer/ software engineers -kindly issue concerning- sign on page not showing and able to pull up already had a session this morning

    web developer/ software engineers -kindly issue concerning- sign on page not showing and able to pull up already had a session this morning for an hour case # 05330656 . kindly fix asap.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. cancel my aol computer checkup

    cancel my aol computer check up

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. The programs that were loaded preAOL Gold still want to access AOL 9.8.2 how do I get my devices like Garmin and HP to find AOL Gold?

    My Garmin GPS, and HP printer both revert to AOL 9.8.2. This causes problems. How do I get them to look for and use AOL Gold? The others are right though, 9.8.2 is a better software.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Another error message

    Uncaught TypeError: Cannot read property 'serialize' of undefined @ waol-embed://aoldesktop.htmlresources.zip/tinymce/js/tinymce/tinymce.min.js:12:27847
    This is what happened when I forwarded an email from one name to another. So why can't I send emails from one SN to another?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Per case ticket 05275710, do not remove sub email accounts that have been on the main account for years

    A sub email account was removed from an AOL gold account that has been part of the main account for years. Please report back on case 05275710 quickly as to how this happened and get it restored.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. email

    Why do I have to sign off and sign back on in order to be able to send an email?????

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Wouldn't open on my desktop froze up my computer

    my idea is that i am considering dropping AOL I have been loyal even after you started charging a monthly fee and the experience has just gotten worse not better

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. E-mail

    Why does AOL e-mail ALWAYS go down?? Seems like everyday. Are people at AOL trying to chase people away? Doing a GREAT job at doing that. NEVER had this problem when AOL Owned the company. This before Time-Warner bought it out. SAD AOL decides what e-mail is rejected.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Here we go again!

    Enough already! Someone else is posting as Judith, but that person is @J***8. I am @**77, was the first Judith to ever post, and now people are wanting to know why I'm posting things that aren't like me. I have to keep telling them IT'S NOT ME! It's frustrating, giving me a reputation that I don't deserved and, furthermore, I seem to have lost my blue star and leader designation on the forums! I'm ready to sue AOL for their complicity in this and not fixing it even though I've mentioned it numerous times.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Mouse forward and backword buttons do not work like they did in other versions like 9.7. When will this be fixed?

    Mouse forward and backword buttons do not work like they did in other versions like 9.7. When will this be fixed? Mouse works fine everywhere except in the Gold Desktop.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Stop deleting names from a group listing in my address book. On several occasions I have sent out an email to a group and one or more of

    I have several groups listed in my address book with the names of the group listed. Recently when I send out an email in bulk, one or more of the names are deleted and they do not receive the email. When I check the address book their names have been dropped from the group and I am not doing this. I want to know why this is happening.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. This awful softwear makes me sign in every time ON MY OWN COMPUTER plus pay a monthly fee.

    Now it is asking me for my phone number and when i put it in, I am told you will not accept it. I am ready to scrap this and start with a good email service like gmail. old aol was MUCH better than this.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Please check the filtering system in the Mail Settings.

    We tried to set up the filtering system and save it to another named folder, but it does not recognize any name that we created and gave us a message that no name was entered in the Search window".

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. Difficulty Accessing Emails

    Lately when I sign in I get two to three windows with my emails. Need to delete several in order to access. In addition, emails are constantly loading, then the system freezes. I need to sign out and re-sign in again. I have been an AOL user for years. This is getting real tired. Also, of late, only the current day of emails is available. Where are they rest of them? Why do I need a day for all of them to come back or not receive a message that my emails are not currently available?...for an entire day? The…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  17. So, Are we having problems again? I cant access any emails after 4/10

    Aol loaded slow this morning, now I can't retrieve any emails after 4/10.
    Yes, I restarted my computer, twice.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

  18. make AOL gold WORK perhaps

    I was passed around to four different reps given three different "temp" passwords to use. finally was told that access was not granted to my account due to so much activity (duh after four AOL reps I am not shocked) and still can't sign on to my master name. Thanks AOL

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    We do not have access to account related information please call the customer support team at 1-800-827-6364.

  19. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  20. Account changes

    why can't I change the master name on the account. Husband died, I am paying all the bills.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Support Request  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base