AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1470 results found
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my background picture disappeared. Why???
my background picture disappeared. Why???
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
How do I eliminate BrainCharm pop-up that is blocking my AOL page?
BrainCharm popup is blocking half of my AOL web page!
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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pop-ups appears after setting it up to block them after 2days
set up to block all pop-ups and re-appears after 2days
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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HELLO DOES ANYBODY WORK IN THE REPORT A BUG SECTION ??
YES DOES ANYBODY WORK IN THE REPORT A BUG SECTION OR WHAT ?? AM I WASTING MY TIME OR WHAT ?? I WROTE FIVE LETTERS AND MY HUSBAND HAD WRITTEN ABOUT OUR AOL E-MAIL SECTION...EVERY TIME GO GO TO A DIFFERENT DATE AND SAVE THE E-MAIL IT KEEPS POPPING UP TO THE TOP OF THE WHOLE PAGE TO CURRENT DATE INSTEAD OF STAYING ON THE DATE YOU WERE AT...I WOULD LIKE SOMEONE TO FIX IT ON BOTH OUR E-MAILS THIS HAS BEEN GOING ON FOR SOME TIME AND YOU GUYS STILL DO NOT FIX THIS....IF THAT BUG SECTION DOES NOT…
In this case, let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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What has happened to my e-mail? I am getting e-mails dating from 2014 in my inbox mixed in with todays. I have to sort through them.
I am getting e-mails from 2014 in my new mail...all mixed in with today's e-mails. When I go to sent mail, I am getting e-mails all the way back to 2009 and cannot find the e-mails which I sent today. There is no rhyme or reason for how they are coming up as to the date...it skips all around. I am really disappointed in how the service has been since we have begun paying each month....many problems!
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733 -
Apparently
My OLD AOL desktop program would automatically disconnect from the braodband if the computer was silent for 10 minutes. AOL Gold does NOT do this. If I forget to sign out, it comtinues to be connected and use my broadband minutes for hours and hours or even days and days. Very VERY very frustrating. We need this to re reinstated into the Gold desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
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Switching between screen names is very slow or not happening at all today. What's wrong?
Switching between screen names is very slow or not happening at all today. What's wrong?
Reset
Vote for an existing idea (894)
orPost a new idea…
Why does AOL "gold" sLet me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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Keep being prompted to buy an additional aol desktop gold subscription
I keep being prompted to pay for a desktop gold account for one of my user names. Why must I pay for another account when I already have one? It goes on to tell me that I will have to retrieve my email from aol.com if I dont purchase another gold account. Isnt this double dipping?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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Email bug again.
Starting today (6/3) my emails are being rejected... The dreaded Mailer email shows that the address I'm sending to has added an aol.com to the address for whatever reason... Wazzz up now??
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Once again tech gave me the wrong info
See your reply below. This does not bring up AOL Gold on my hard drive. Please give me the correct info. I need to know where to find AOL Gold on my hard drive:
(No Status) → Responded
The AOL Desktop Gold is installed in a different location, then the old AOL Desktop. To access the AOL Desktop installation folder, first, open the Run box (press the Windows Key + R), then type the following path inside it and click OK: LOCALAPPDATA\AOLDesktopProduct Support
Product Support
Admin, AOLLet me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.
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Why is all of my welcome page information from Canada?
All of the new and links on my welcome page is Canadian? I live in NC.
How do I change it?I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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My computer is UNPROTECTED but I cannot get McAfee FREE to download
MY COMPUTER IS UNSECURE BECAUSE I CANNOT GET FREE MCAFEE TO DOWNLOAD
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Mail snafu
On Friday 5/27/2018 I saved an email to my "On AOL folder" in a sub folder
On Monday 5/28/2018 not only was my "On AOL" folder empty, my address book was gone, and all sent/saved mail after 2014.
WTF is going on with AOL.
The only reason to keep AOL, is so much data is archived on it.... if I can't retrieve that data, there isn't much point in remaining on AOL, now is there?I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Offer the Enhanced features of Aol Computer Checkup to your customers.
When I had to reinstall Aol Computer Checkup I notice the were Enhanced Features to the Program. Why does Aol not offer the enhanced features to their customers.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Blocking Pop-Ups does not work, and articles cannot then be read. FIX IT!
Click on any article with text, and you can't read it because pop-ups ads keep popping up -- even when you've selected to "Block all Pop-Ups." And, the same ads keep coming up. I lost count of how many times I've given up and clicked out of some article. AOL is beginning to have the same reputation that COMCAST has. POOR SERVICE!
I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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please fix the mail?
I am not getting important emails, I sent 6 messages from my phone only received 2, just sent another one and it's not there, they are not in my spam either.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Reading & Writing our DB folder every time we start AOL software
This file:
"User ID.sqlite.backup-journal" in the AOL Desktop Data DB Folder killing our hard drive by reading and writing for 20 minutes every time we start the AOL software.
Would you please find the solution to stop this annoying file from doing the above and killing our hard drive every time we start AOL.
Your reply is required.
wfarah1200@aol.comI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Image display
Can you remove this new rectangular black box image from when I move my e-mails & mailbox?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Search mail problem - Why have you closed this post??
You gave instruction on how to search for email and closed the post. I know how to search for email. My problem is that when I search by email or entire email nothing on AOL comes up. See post below:
Anonymous commented · Delete…
Have mentioned this several times but still no fix. When searching mail by email in order to delete old mail, only mail in my PFC shows up even though there are many on AOL. Please fix this. I use this function almost daily to clean out the mailboxes.I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I supposedly have a "level 3 escalation" on Case Number 05705040, but the issue has still NOT been resolved - even after several calls.
I supposedly have a "level 3 escalation" on Case Number 05705040, but the issue has still NOT been resolved - even after several calls.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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