AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. I am paying for this aggravation?? Go back to 9.8.

    There is so much wrong in every area that I can't list everything here. Plus thing we loved like the Buddy List no longer exist. Things I have posted about in the past were either deleted with no explanation, or else they were not fixed or addressed. I have been a member since the 90's and this "updated" "better" Gold is the worst ever. Everyone wants 9.8. Why are you resisting? It has been months now with no fixes to critical problems.

    The browser is the worst piece of garbage. It does not update when you make changes to web…

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    Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the browsing issues you experience.

  2. Can not email images keeping the transparent background

    Things are getting worse by the day. Now when I email images the background color shows..... by my images are transparent.

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  3. URGENT! Graphics being sent to customers have the resize box around them!

    Please fix immediately. AOL is ruining my business. I can not send graphics I create for customers. They have the resize box around them...they do not have the transparent backgrounds that they should have...and maybe it's just this crummy browser but they appear larger than they really are. What is AOL doing to us and when will all this be fixed?? There are problems in every area and I am paying for all of this????

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  4. Trash AOL GOLD give me back my 9.8. Gold will NOT attach and send photos and files.

    Trash AOL GOLD. give me back my 9.8. Gold will NOT attach and send photos and files.

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  5. When Gold is open the entire computer is slowed down.

    When Gold is open the ENTIRE COMPUTER is slowed down. AOL Thinks I am saying The Desktop is slow, NO. It slows down other programs. When I get to work and turn on my computer, if I do not open Gold Desktop, everything opens quickly and with no problem, Word, Excel open in seconds. Once I open Gold Desktop everything is slowed down very very very much. It takes Word over 30 seconds to open if not more. The same with other programs. Firefox opens and then hangs just to open the basic page.
    Why is this happening? All during…

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  6. getting problem on specific tool on toolbar which is contacts the on that I've set up personally

    problem in windows save size and position doesn't recognizes what I wanted then problem on specific tool bar !

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  7. AOL Gold email needs to be remedied

    When sending email and especially with attachments, frequently error messages appear and instruct to try again later. This rarely happened with previous versions of AOL. The new "Gold" should not have been rolled out until it was better prepared

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  8. ANOTHER GOLD MAJOR ERROR

    in this mornings email got a message from aol - quote [ if i do not install aol gold by march 15th service will be discontinued ] - I HAVE BEEN ON aol gold since beta version was introduced , over 1 year now - is this just another aol ***** up ? - time to give up my 20+ year paid subscription ! - past four months has been a total aol fiasco -

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  9. Refund monies when unable to access netFailed to load URL https://search.aol.com/aol/search?q=national%20archives%2c%20washington&s_it=loki-

    I've been paying aol for over 15 years and at this hour am unable to gain access to any site. WHY?
    Someone should be able to program simple tasks and stop screwing with updates that only delay and harm customers.

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  10. These instructions make NO SENSE TO ME... tried it and didn't work:

    To add a photo in the email signature… open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.

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  11. Issues with everything

    There's a huge problem when you can't log on to AOL from your own desktop but you can with any of the other servers! There's loads of disgruntled people who hate Gold but guess what.. they're not listening!!!!!! I could go on forever! No blocking mail the easy way. No address book on the side. No way to access emails when offline! When trying to access AOL the screen just sits there blank! I used to be able to click my search email without typing in an address so I could bring all of them up and go thru and…

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  12. STOP THE MULTIPLE SENDS!!!!!!!!!!!!!!!!!!

    why are you still sending 2 - duplicates....STILL!?

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  13. Virus threat thwarted when opening Huffington Post article

    This is the second time this happened. As soon as I clicked on the article a notice came up from my Bitdefender program that they weren't letting me go to the page because there was a threat. It's not enough that the Huffington Post is a horrible publication? Now this??

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  15. I cannot put automatic attachment on a new email it opens up the previous version which is now defunct. AOL Customer service explained th

    Put it back to the way it was on AOL 9.8 where you click the email envelope which automatically attaches the attachment to a new email. If you could do it before why not with the new AOL Gold.

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  17. Cannot send email "BCC" with .1630

    It puts the "(" behind the address

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  18. NO UPDATE FILE FOR 1630

    THIS DIDN'T HAPPEN AND I CAN'T FIND THE 1630 UPDATE

    If the version is lower than 11.0.1630, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.

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  20. I HAD 40 OR MORE EMAILS WITH EDITED PHOTOS THAT I THOUGHT WERE SENT NOW I HAVE BEEN TOLD THAT THEY COULD NOT BE SENT FROM PHOTOIMPRESSION 6.

    FIND MY 4O PLUS EMAILS WITH EDITED PHOTOS IN THEM THAT WERE NOT SENT SINCE I WAS FORCED TO SWITCH TO GOLD...WITH THE OLDER VERSION I COULD MAIL THEM F,,,ROM PHOTOIMPRESSION 6,,,,,NOW I HAVE BEEN TOLD BY AOL THAT THEY ARE LOST ..THIS MORNING THE TECH MAN UNINSTALLED THE OLD VERSION OF AOL...HELP................VERY IMPORTANT...

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