AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1418 results found
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This awful softwear makes me sign in every time ON MY OWN COMPUTER plus pay a monthly fee.
Now it is asking me for my phone number and when i put it in, I am told you will not accept it. I am ready to scrap this and start with a good email service like gmail. old aol was MUCH better than this.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Please check the filtering system in the Mail Settings.
We tried to set up the filtering system and save it to another named folder, but it does not recognize any name that we created and gave us a message that no name was entered in the Search window".
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Difficulty Accessing Emails
Lately when I sign in I get two to three windows with my emails. Need to delete several in order to access. In addition, emails are constantly loading, then the system freezes. I need to sign out and re-sign in again. I have been an AOL user for years. This is getting real tired. Also, of late, only the current day of emails is available. Where are they rest of them? Why do I need a day for all of them to come back or not receive a message that my emails are not currently available?...for an entire day? The…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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So, Are we having problems again? I cant access any emails after 4/10
Aol loaded slow this morning, now I can't retrieve any emails after 4/10.
Yes, I restarted my computer, twice.I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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make AOL gold WORK perhaps
I was passed around to four different reps given three different "temp" passwords to use. finally was told that access was not granted to my account due to so much activity (duh after four AOL reps I am not shocked) and still can't sign on to my master name. Thanks AOL
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
We do not have access to account related information please call the customer support team at 1-800-827-6364.
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One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Account changes
why can't I change the master name on the account. Husband died, I am paying all the bills.
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Error:Sender address rejected: not owned by user. I get this error when trying to set up our billing program to send automatic e-mail.
Trying to set up our billing program (CUSI) to send automatic e-mail responses. We've had CUSI installed on our computer for 3+ years and now are trying to set up the e-mail function.
We provided CUSI with our AOL account credentials to allow AOL to send the automatic e-mail's. The billing program can log into AOL, we don't have an issue until the e-mail is trying to send. We get an error message as follows:Sender address rejected: not owned by user
Failed when sending MAILI would like to have one of our technicians assist you with this. Please call the AOL Desktop Gold team at 1-888-265-3733.
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Please set a default email signature in AOL Desktop Gold:
1. Click the Mail menu at the top of the window.
2. Click Set Mail Signatures.
3. Select the signature you want to set as the default signature.
4. Click Default On/Off. A blue check mark appears next to the signature name.Regarding the Favorites issue please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support agents investigate this.
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Problems with AOL Gold: it switches Tech Fortress to "install", no Download Manager. More to follow.
RETURN LOST FEATURES! Problems with AOL Gold: it switches Tech Fortress to "install", no Download Manager, in ALL previous version multiple attached files were received as a zipped folder instead of individual files.
Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
Regarding the Tech Fortress issue please call us at 1-800-827-6364 in order to have one of our technicians investigate the problem.
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Write new software and throw Gold into the ocean. Still having problem with the software not uploading/sending emails. Gives "try again in 5
Return to old software and abandon Gold. It is terrible. Doesn't give or send email quite often. Gives "try again in 5 minutes" warnings. Also deletes my signature quite often and I have to re type it. Really awful, and they make us pay for this pain. Looking at Gmail.com.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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make easy fix for users moving bace to windows 7 from win 10. Lost all my mail folders, my backup did not restore these items.
make easy fix for users moving back to windows 7 from win 10. AOL program can't be located to find organize folder. My backup didn't replace program or information.
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733 -
What's with the icons in the toolbar that I keep removing and come back at next startup?
I keep removing these pointless icons I never use, but start AOL "MOLD", and they just keep coming back. How do you get rid of them PERMANENTLY ?
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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I get up every morning and sign on immediately to make sure nothing else is screwed up.
I get up every morning and sign on immediately with my fingers crossed--- even before making coffee--- to make sure nothing else was screwed up. It seems that several times a week I discover that something else went bad. Yesterday I found that there are TWO AOL programs listed in Task Manager. It's not enough that this AOL GOLD is so heavy that it is eating up the resources on my hard drive?? A few days before that I found that my settings to comment on news articles were suddenly grayed out. Other things have gone bad. Many other things.
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I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.
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Icon on toll bar not showing for Citi bank and Radio Bonheur after choosing o
Icon on toll bar not showing for Citi bank and Radio Bonheur after choosing option on save to tool bar.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Every time I edit a comment it disappears!
Every single time I edit my comments on the website, usually for just a spelling error, the whole comment DISAPPEARS, permanently. I can't even access my profile, or even see the comment when I access my Username.! NOTHING WORKS RIGHT ON GOLD. IT STINKS! GO BACK TO THE OLD AOL!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I suddenly have 2 AOL logos in my tray, and 2 aol.desktop.exe*32 programs in Task Manager.
In Task manager at sign on, I see one AOL program running at 112,128.... and the 2nd one running at 10,336.
This had to happen with your last Beta download. Please fix this. As it is, AOL takes up an enormous amount of space of my hard drive. Don't tell me to clear my browser. I did that many times since I noticed this.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Am I 100% AOL GOLD
I have been an AOL member for over 20 years. I am now 71 years old. I want to make sure I am 100% AOL GOLD. Thank you for helping me.I want to make sure I am secure and that all things are working for me. I have a Hewitt Packard computer. Please send me an email. my email is ****@aol.com. I trust AOL and that's why I have stayed with you. Thank you so much. Mary Coward
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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