AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Ignore causes chat to lock up

    If I do not have to ignore anyone, chat works great. If I put people on ignore, after 1/2 to 1 hour, you cannot post anymore. You have to exit the chat room and go back in and reset all the ignores all over again. WHEN ARE YOU GUYS GOING TO PUT SOME ATTENTION ON THE CHAT COMMUNITIES? How about fixing it so it doesn't lock up like this? How about sorting the membership list?

    In January I told AOL they better have some significant changes in the software or I will be gone in March. Here March is out…

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  2. Your advice did not work and you closed my case

    I followed your advice, closed down for half an hour, restarted computer... and I still have rev.11.0.1589.

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  3. Quit changing my file type associations

    AOL continually changes the file type associations on my PC. Quit doing that!!!! I have to test in all browsers and have these file type associations interferes with my work. AOL is not the only browser people use. There is no need to force people into AOL when they click on a html file. Very poor quality programming if you can't offer an option to opt out of this feature!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  4. I keep getting a message my AOL settings need to be updated ? What does that mean AOL?

    need help how to update AOL settings which I do not understand !!

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  5. Product Support answer

    I received and an answer from Product Support on how to see if I have the latest version of AOL GOLD . He suggested I go to the Help button on the top right corner of the window & select "About AOL" on the drop down menu. And in the middle of the "About AOL Window", you'll see the version you have installed. However, there is NO "About AOL" when I tried to get there????

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  6. Everything Needs to be Fixed!

    My idea is to go back to 9.8! I would say that one out of two emails I send, actually send twice...the person receiving gets two identical emails instead of one. And I'm on the receiving end of many duplicate emails. It's time consuming and tiresome!

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  7. keeps getting worse

    Not only won't it open it's own pages, it won't open pages that I have saved in My Favorites. How can anyone launch something of this poor quality, and then ask people to pay for it??? And don't even try to open AOL Weather. I've closed this down only to find it still running a half a gig of memory with nothing running.......WTH??? I'm getting tired of having to shut everything down, REBOOT the whole computer and starting over....off to see if AOL Shield will work on anything.....

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  9. Midis don't play on this browser.

    They play in Internet Explorer. Please fix this. I have tried several different midi codes to no avail. For this and for other reasons I have been using Internet Explorer as my browser. Also, when I right click on properties on a graphic all I get is the name of the file. Internet Explorer shows a lot more info thn that. This is a horrible browser.

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  10. Please fix

    I just purchased a new HP Windows 10 computer and a message
    comes up on my Desktop that MY AOL SETTINGS ARE OUT-OF-DATE.

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  11. My email is not being delivered to the right screen name.

    My email is not being delivered to the right screen name inbox.

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  12. Still not working after we got GOLD.

    Weather
    Ambler, PA Edit
    TODAY
    Showers
    Hi: 56°
    Lo: 34°
    SAT
    Showers
    Hi: 39°
    Lo: 25°
    SUN
    Showers
    Hi: 44°
    Lo: 31°
    MON
    Showers
    Hi: 51°
    Lo: 30°
    See More Details | Live Traffic Updates
    Local News
    No news currently available for your location

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  13. Can you make AOL Gold any worse. When switching from one screen name to another it brings the old mail from the other screen name.

    AOL Gold is transferring mail from one screen name to another. Can you make it any worse? Bring back AOL 9.5

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

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  17. YES DO IT YOU HAVE FAILED ON aol dirt *** !!! Ive had aol for years and years FIRE EVERYBODY and return to an earlier version THAT WORKS

    **** aol dirt. Thot I ost andraft email somehow it came back. I am deleting emails in new mail box works for awhile, then the highlite color CRAPS OUT and Have tos top and rehilight. WHAT IS WRONG WITH YOUr software **** TEAM FIRE EVERY BODY!!! Didin't anybody who knew how aol worked in earlyier versions have ahand in thsi monument laF*********

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  18. Improvement????

    About a week ago, my primary user name was replaced with a secondary one. Now the sign on screen on screen only shows the secondary name and to use the primary name, I have to type it and the password every time I log on. I submitted a bug report but as usual, nobody replies to them. There is NOTHING gold about this...

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    One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.

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    One of our Technical Support agents will help you with the taskbar issue. Please call our team at 1-888-265-3733.

  20. The "Read" mailbox icon or the "New" tab doesn't refresh the view.

    The "Read" mailbox icon or the "New" tab doesn't refresh the view.

    The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.

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    Anonymous shared this idea · Feb 12, 2018 · Delete…
    RESPONDED ·

    ADMIN
    Product Support (Admin, AOL) responded · Feb 12, 2018
    Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

    So more steps to accomplish simple tasks. As a bonus "loading" forever.

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    One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.

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