AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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Improvement????
About a week ago, my primary user name was replaced with a secondary one. Now the sign on screen on screen only shows the secondary name and to use the primary name, I have to type it and the password every time I log on. I submitted a bug report but as usual, nobody replies to them. There is NOTHING gold about this...
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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start all over again and get it right. I am on my gold acct and it is open with no task bar at all. what's up with that??
I can't believe you have the guts to charge for this stuff.
One of our Technical Support agents will help you with the taskbar issue. Please call our team at 1-888-265-3733.
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The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.
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Anonymous shared this idea · Feb 12, 2018 · Delete…
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ADMIN
Product Support (Admin, AOL) responded · Feb 12, 2018
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.So more steps to accomplish simple tasks. As a bonus "loading" forever.
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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Let me put you in touch with one of our Technical Support Agents to investigate this. Please call us at 1-888-265-3733.
Our experts are available 24/7 by phone.
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Highlighting a word in email is not working
I can neither highlight a word or sentence or change font colors while writing an email. I also can't change the font color if I forward an email from one screen name to another. For example one of my screen names I use a pink font color, in another I use blue. If I forward email to another screen name I can't change the font color. I can't highlight any of the text. I reported this before and was advised to clean my footprints, well thats **** because it didn't work either, nor should I have to clear footprints just…
We are unable to replicate the issue you’ve reported. Please reach our AOL Desktop Gold team at 1-888-265-3733.
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Go back to 9.8, Gold is for the pitts.
Can not open e-mails. Go back to 9.8.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-888-265-3733.
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Chat room error
Chat room error. Had not posted anything. Hand not clicked on anything. Was booted out of the chat room with the following error: Failed to load URL http://162.243.172.9/msg/?c5a7f7e1e3a077d0ftfn1d5a7f7e1ea0b8=(866)%20282-6981 with error ERRCONNECTIONRESET (ConnectionReset),
This is typical of the kinds of problems we see in Gold. Please give us back 9.8.2... at least it worked.
A good saying to live by: "If it isn't broke, don't fix it."
That is what AOL should have done before they started the gold project. It isn't like it is cutting edge technology. It still looks like the same old AOL except that it…Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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PUT AOL "BLUE" BACK IN SERVICE !!!!
Your ADDRESS BOOK is BROKE - since YOU BROKE IT, YOU SHOULD BE ABLE TO "FIX" IT-That is an important part of my business!! Address will NOT stay in the ADDRESS BOOK - However they WILL delete themselves - they are there in the AM and GONE later in the day - This morning my ENTIRE ADDRESS BOOK WAS GONE< WHITE PAGES< NO NAMES< NO ADDERSSES - VIEW MY RECORD!!!!
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Bring back some of the older features.
I can no longer talk to my friend through instant messenger. She cannot use FACEBOOK and I have not been able to communicate with her via the internet for about three months now.
I cannot fix photos through AOL and I was once able to do that.
Also, I am not able to enlarge my font unless I do it manually for every email I write. I have some vision problems and having ONE font for everything was very helpful but I am no longer able to do that.
To set a font for mail composing follow these steps: Mail > Mail Settings > “Font and Text” tab > Under Write Mail set the font size and type you would like to use. Changes are saved automatically.
In case the issue persists, and for the Facebook problems you are experiencing through the AOL Desktop Gold, please call the dedicated Gold team at 1-888-265-3733 in order to have one of our Technicians assist you.
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It would be really great if our email actually worked. It's nothing but a struggle.
Why can't you people fix the email? How long do you expect us to wait. I want to scream and cuss at you. THIS IS THE WORST!!!!!!!!!!!!!!!!!!!!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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don't lose my email addresses
called your help line and stated that I was losing email addresses both in my "all contacts" and in some "groups" Agent from Romania was helpful and stated that you know about the problem and doesn't know when it will be resolved
Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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We are unable to replicate this. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Fix the many glitches on the new software. New one this morning was having deleted emails go to spam folder rather than to deleted folder,
Hey its time you fixed these problems. Its not like you forced conversion to the new desktop yesterday without sufficiently testing it.
We’re unable to replicate this issue. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Not satisfied and problem not solved. Need further resolution!
I can not attach pictures to my AOL Gold E-mail. Old AOL worked fine and I could attach with no problem. I spent 1 1/2 hours with AOL representative on 2/7/18 and was not able to get the problem resolved. I need and expect follow up help to resolve this problem. Please follow up and get this problem resolved. Had been with AOL since 1990.
We are sorry to hear about your continuous issues with the attachments. Our expert Technicians want to further investigate it. Please call again at 1-888-265-3733.
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Where's AOL software?
Where is AOL software so I can clear cache and rebuild AOL adapter?
Also, Gold is very slow. I've cleared cookies, temporary files, etc. It still runs slow. How about fixing that. Gold was supposed to be the answer to all of AOL's previous issues. It's just more of the same old issues.
One of our Technical Support agents will help you with the slowness issue. Please call our AOL Desktop Gold team at 1-888-265-3733.
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When deleting a list of emails the highlight goes away after I delete so many
When deleting a list of emails the highlight goes away after I delete so many
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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print function
How about "ctrl P" OR "print" from the drop down menu (right click) OR the "Print" option from the "file" drop down menu. Please give us regular users the multiple options we can use.
PS - "ctrl P" from the screen is currently NOT working - nor is the "Refresh mail" from the right click menu.
One of our Technical Support agents will help you with the printing issue. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I’d like to have one of our Technical Support agents help you with the printing issue. Please call our AOL Desktop Gold team at 1-888-265-3733.
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mouse is stuck in one place
mouse stops moving
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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