AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Backspace utton on Gold does not work. I tried the suggested fix from product support and it still does not work. bring back 9.8.2

    Backspace button does not work. I tried your suggested remedy. Backspace STILL does not work. Bring back 9.8.2 until you fix all the problems with gold.

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  2. I cannot drag one of the four corners of the window. It doesn't move. Therefor I canno

    When opening the mailbox the page is to large. It takes up the whole screen and you cant read it without moving the sidebar up & down and from left to right.

    It's so big that you can't read the context of the email without using the inner sidebar at the bottom of the email.

    I cannot drag one of the four corners of the window. It doesn't move. Therefor I cannot use the “Save Window Size and Position” from the drop-down menu.

    Changing the screen resolution does not help.

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  3. UNABLE TO GET ON LINE. SAME THING HAPPENED Tuesday and Wednesday of this week. HELP

    Your other contacts do not work. UNABLE TO GET ON LINE. HELP

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    We want to look more into the connectivity issue you experienced.
    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone"

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  5. Cleared footprints as was suggested to get the underlind A to work to change font color. Did not help. Not able to use underline nor make t

    Cleared footprints as was suggested to get the underlined A to work to change font color. Did not help. Not able to use underline U nor use the A to change whole page color.
    3 more things that do NOT work on AOL Gold!

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  6. payment Type

    unable to change credit card online at my account

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  7. Why do you continue to REMOVE EMAIL ADDRESSES WHEN I ADD THEM????

    I spend all day ADDING EMAIL ADDRESSES to my ADDRESS BOOK ONLY to have "YOU" REMOVE THEM "AGAIN" - R U ALL NUTS???

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    I’d like to have one of our Technical Support agents investigate why you are unable to add email addresses. Please call our AOL Desktop Gold team at 1-888-265-3733.

  8. Get rid of the dotted lines when copying things onto a new email!

    When copying anything onto a new email (ex: invoices & bill statements), everything now (on AOL Gold) is surrounded by annoying dotted lines which only uses more ink when printing them out & makes it impossible to maneuver things around or delete the unwanted portions. Please get rid of this. These dotted lines are useless & never were never visible when copying on previous AOL software. Why did you put them there?

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  9. i NEED TO KNOW WHY PEOPLE DON'T GET MY EMAILS ALL THE TIME . SOMETIMES THEY GO THREW AND OTHER TIMES THEY DON'T WHY IS THAT??

    I NEED TO KNOW WHY PEOPLE I SEND A EMAIL DO DO NOT GET IT ALL THE TIME. THIS HAS HAPPENED EVER SINCE YOU CHANGED TO GOLD AOL . WHY IS THIS I CALLED A TECK AND THEY KNOW NOTHING WHY??????

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    We want to look more into why your emails are not being received.

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. Why is everything I open locked in the header so I can't forward it? Annoying !!

    Why is everything I open locked in the header so I can't forward it? Very annoying.

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  11. go back to old address book and address card. not an improvement...like most of Gold

    Why did Gold alpha my phone numbers in the phone book? Stupid. Now when I open the phone book, I see name, email addr and their FAX! Who wants to see the FAX# as the primary - nobody. Gold has rearranged my contact #s by alpha which puts Fax first and work last. that is Stupid. Now I have to redo hundreds of contacts thanks to Gold. AND everytime I 'save' the corrected contact info - the phonebook automatically refreshes to the top of the contact list - AAA. Why not just save my corrections and keep the phone book…

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  12. Hate this "new" way of providing feedback -- your upgrade ****

    Unable to drag & drop from Favorites into the signature (i.e. Follow me on Twitter - with link already attached). Adding pictures used to be simple - now I have to search for and then copy/paste from another area. AND, after painstakingly creating a signature, and using it many times . . . TODAY, one signature disappeared to be the signature from another saved signature. NOT HAPPY Trying to WORK here!

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

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  14. Saving Favorites on a DVD

    Favorites –
    I saved My Favorites to a DVD. When I click on it on my DVD, it will not open. So, I don’t know if my listings are correct. Please fix.
    Jerry
    1/1018

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  15. I send several "unidentified sender" e-mails at a time that's blocked from sending.

    I can't access the url that let's me take the security test. That has to change.

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  16. Who can I call in the USA?

    I need a phone number to speak to someone in USA!!!!!
    Tired of calling the Phillipines!!
    They can't help!!!

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Keep in mind that you will be redirected to the first available agent.

  17. Every two months my mail get deleted from new mail back for 2 months, how can I prevent this from happening ?

    why does 2 months of my read email get deleted from my mail.
    Aol will delete 2 months of my mail every few months ?

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  19. my aol desappeared from my computer

    unable to get it back. what is happening?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

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