AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1418 results found
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getting problem on specific tool on toolbar which is contacts the on that I've set up personally
problem in windows save size and position doesn't recognizes what I wanted then problem on specific tool bar !
I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.
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AOL Gold email needs to be remedied
When sending email and especially with attachments, frequently error messages appear and instruct to try again later. This rarely happened with previous versions of AOL. The new "Gold" should not have been rolled out until it was better prepared
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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ANOTHER GOLD MAJOR ERROR
in this mornings email got a message from aol - quote [ if i do not install aol gold by march 15th service will be discontinued ] - I HAVE BEEN ON aol gold since beta version was introduced , over 1 year now - is this just another aol ***** up ? - time to give up my 20+ year paid subscription ! - past four months has been a total aol fiasco -
Let me put you in touch with our Billing Department. Call us at 1-888-265-3733.
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Refund monies when unable to access netFailed to load URL https://search.aol.com/aol/search?q=national%20archives%2c%20washington&s_it=loki-
I've been paying aol for over 15 years and at this hour am unable to gain access to any site. WHY?
Someone should be able to program simple tasks and stop screwing with updates that only delay and harm customers.Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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These instructions make NO SENSE TO ME... tried it and didn't work:
To add a photo in the email signature… open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
If you need further instructions call us at 1-888-265-3733.
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Issues with everything
There's a huge problem when you can't log on to AOL from your own desktop but you can with any of the other servers! There's loads of disgruntled people who hate Gold but guess what.. they're not listening!!!!!! I could go on forever! No blocking mail the easy way. No address book on the side. No way to access emails when offline! When trying to access AOL the screen just sits there blank! I used to be able to click my search email without typing in an address so I could bring all of them up and go thru and…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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STOP THE MULTIPLE SENDS!!!!!!!!!!!!!!!!!!
why are you still sending 2 - duplicates....STILL!?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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Virus threat thwarted when opening Huffington Post article
This is the second time this happened. As soon as I clicked on the article a notice came up from my Bitdefender program that they weren't letting me go to the page because there was a threat. It's not enough that the Huffington Post is a horrible publication? Now this??
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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I cannot put automatic attachment on a new email it opens up the previous version which is now defunct. AOL Customer service explained th
Put it back to the way it was on AOL 9.8 where you click the email envelope which automatically attaches the attachment to a new email. If you could do it before why not with the new AOL Gold.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Email links fail Refresh does not work
Please fix this
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Cannot send email "BCC" with .1630
It puts the "(" behind the address
One of our Technical Support agents can help you with this issue. Please call us at 1-888-265-3733.
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NO UPDATE FILE FOR 1630
THIS DIDN'T HAPPEN AND I CAN'T FIND THE 1630 UPDATE
If the version is lower than 11.0.1630, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
One of our Technical Support agents can help you with this issue. Please call us at 1-888-265-3733.
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You are not helpful.....I am still missing my January emails!!!!!
Restore my January missing emails
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I HAD 40 OR MORE EMAILS WITH EDITED PHOTOS THAT I THOUGHT WERE SENT NOW I HAVE BEEN TOLD THAT THEY COULD NOT BE SENT FROM PHOTOIMPRESSION 6.
FIND MY 4O PLUS EMAILS WITH EDITED PHOTOS IN THEM THAT WERE NOT SENT SINCE I WAS FORCED TO SWITCH TO GOLD...WITH THE OLDER VERSION I COULD MAIL THEM F,,,ROM PHOTOIMPRESSION 6,,,,,NOW I HAVE BEEN TOLD BY AOL THAT THEY ARE LOST ..THIS MORNING THE TECH MAN UNINSTALLED THE OLD VERSION OF AOL...HELP................VERY IMPORTANT...
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Ignore causes chat to lock up
If I do not have to ignore anyone, chat works great. If I put people on ignore, after 1/2 to 1 hour, you cannot post anymore. You have to exit the chat room and go back in and reset all the ignores all over again. WHEN ARE YOU GUYS GOING TO PUT SOME ATTENTION ON THE CHAT COMMUNITIES? How about fixing it so it doesn't lock up like this? How about sorting the membership list?
In January I told AOL they better have some significant changes in the software or I will be gone in March. Here March is out…
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Your advice did not work and you closed my case
I followed your advice, closed down for half an hour, restarted computer... and I still have rev.11.0.1589.
In this case, let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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Quit changing my file type associations
AOL continually changes the file type associations on my PC. Quit doing that!!!! I have to test in all browsers and have these file type associations interferes with my work. AOL is not the only browser people use. There is no need to force people into AOL when they click on a html file. Very poor quality programming if you can't offer an option to opt out of this feature!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I keep getting a message my AOL settings need to be updated ? What does that mean AOL?
need help how to update AOL settings which I do not understand !!
One of our Technical Support agents can help you with this issue. Please call us at 1-888-265-3733.
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Product Support answer
I received and an answer from Product Support on how to see if I have the latest version of AOL GOLD . He suggested I go to the Help button on the top right corner of the window & select "About AOL" on the drop down menu. And in the middle of the "About AOL Window", you'll see the version you have installed. However, there is NO "About AOL" when I tried to get there????
In this case let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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