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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1410 results found

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  2. I cannot put automatic attachment on a new email it opens up the previous version which is now defunct. AOL Customer service explained th

    Put it back to the way it was on AOL 9.8 where you click the email envelope which automatically attaches the attachment to a new email. If you could do it before why not with the new AOL Gold.

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  4. Cannot send email "BCC" with .1630

    It puts the "(" behind the address

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  5. NO UPDATE FILE FOR 1630

    THIS DIDN'T HAPPEN AND I CAN'T FIND THE 1630 UPDATE

    If the version is lower than 11.0.1630, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.

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  7. I HAD 40 OR MORE EMAILS WITH EDITED PHOTOS THAT I THOUGHT WERE SENT NOW I HAVE BEEN TOLD THAT THEY COULD NOT BE SENT FROM PHOTOIMPRESSION 6.

    FIND MY 4O PLUS EMAILS WITH EDITED PHOTOS IN THEM THAT WERE NOT SENT SINCE I WAS FORCED TO SWITCH TO GOLD...WITH THE OLDER VERSION I COULD MAIL THEM F,,,ROM PHOTOIMPRESSION 6,,,,,NOW I HAVE BEEN TOLD BY AOL THAT THEY ARE LOST ..THIS MORNING THE TECH MAN UNINSTALLED THE OLD VERSION OF AOL...HELP................VERY IMPORTANT...

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  8. Ignore causes chat to lock up

    If I do not have to ignore anyone, chat works great. If I put people on ignore, after 1/2 to 1 hour, you cannot post anymore. You have to exit the chat room and go back in and reset all the ignores all over again. WHEN ARE YOU GUYS GOING TO PUT SOME ATTENTION ON THE CHAT COMMUNITIES? How about fixing it so it doesn't lock up like this? How about sorting the membership list?

    In January I told AOL they better have some significant changes in the software or I will be gone in March. Here March is out…

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  9. Your advice did not work and you closed my case

    I followed your advice, closed down for half an hour, restarted computer... and I still have rev.11.0.1589.

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  10. Quit changing my file type associations

    AOL continually changes the file type associations on my PC. Quit doing that!!!! I have to test in all browsers and have these file type associations interferes with my work. AOL is not the only browser people use. There is no need to force people into AOL when they click on a html file. Very poor quality programming if you can't offer an option to opt out of this feature!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  11. I keep getting a message my AOL settings need to be updated ? What does that mean AOL?

    need help how to update AOL settings which I do not understand !!

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  12. Product Support answer

    I received and an answer from Product Support on how to see if I have the latest version of AOL GOLD . He suggested I go to the Help button on the top right corner of the window & select "About AOL" on the drop down menu. And in the middle of the "About AOL Window", you'll see the version you have installed. However, there is NO "About AOL" when I tried to get there????

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  13. Everything Needs to be Fixed!

    My idea is to go back to 9.8! I would say that one out of two emails I send, actually send twice...the person receiving gets two identical emails instead of one. And I'm on the receiving end of many duplicate emails. It's time consuming and tiresome!

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  14. keeps getting worse

    Not only won't it open it's own pages, it won't open pages that I have saved in My Favorites. How can anyone launch something of this poor quality, and then ask people to pay for it??? And don't even try to open AOL Weather. I've closed this down only to find it still running a half a gig of memory with nothing running.......WTH??? I'm getting tired of having to shut everything down, REBOOT the whole computer and starting over....off to see if AOL Shield will work on anything.....

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  15. We're glad you're here

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  16. Midis don't play on this browser.

    They play in Internet Explorer. Please fix this. I have tried several different midi codes to no avail. For this and for other reasons I have been using Internet Explorer as my browser. Also, when I right click on properties on a graphic all I get is the name of the file. Internet Explorer shows a lot more info thn that. This is a horrible browser.

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  17. Please fix

    I just purchased a new HP Windows 10 computer and a message
    comes up on my Desktop that MY AOL SETTINGS ARE OUT-OF-DATE.

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  18. My email is not being delivered to the right screen name.

    My email is not being delivered to the right screen name inbox.

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  19. Still not working after we got GOLD.

    Weather
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  20. Can you make AOL Gold any worse. When switching from one screen name to another it brings the old mail from the other screen name.

    AOL Gold is transferring mail from one screen name to another. Can you make it any worse? Bring back AOL 9.5

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