AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1418 results found
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PUT AOL "BLUE" BACK IN SERVICE !!!!
Your ADDRESS BOOK is BROKE - since YOU BROKE IT, YOU SHOULD BE ABLE TO "FIX" IT-That is an important part of my business!! Address will NOT stay in the ADDRESS BOOK - However they WILL delete themselves - they are there in the AM and GONE later in the day - This morning my ENTIRE ADDRESS BOOK WAS GONE< WHITE PAGES< NO NAMES< NO ADDERSSES - VIEW MY RECORD!!!!
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Bring back some of the older features.
I can no longer talk to my friend through instant messenger. She cannot use FACEBOOK and I have not been able to communicate with her via the internet for about three months now.
I cannot fix photos through AOL and I was once able to do that.
Also, I am not able to enlarge my font unless I do it manually for every email I write. I have some vision problems and having ONE font for everything was very helpful but I am no longer able to do that.
To set a font for mail composing follow these steps: Mail > Mail Settings > “Font and Text” tab > Under Write Mail set the font size and type you would like to use. Changes are saved automatically.
In case the issue persists, and for the Facebook problems you are experiencing through the AOL Desktop Gold, please call the dedicated Gold team at 1-888-265-3733 in order to have one of our Technicians assist you.
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It would be really great if our email actually worked. It's nothing but a struggle.
Why can't you people fix the email? How long do you expect us to wait. I want to scream and cuss at you. THIS IS THE WORST!!!!!!!!!!!!!!!!!!!!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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don't lose my email addresses
called your help line and stated that I was losing email addresses both in my "all contacts" and in some "groups" Agent from Romania was helpful and stated that you know about the problem and doesn't know when it will be resolved
Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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We are unable to replicate this. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Fix the many glitches on the new software. New one this morning was having deleted emails go to spam folder rather than to deleted folder,
Hey its time you fixed these problems. Its not like you forced conversion to the new desktop yesterday without sufficiently testing it.
We’re unable to replicate this issue. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Not satisfied and problem not solved. Need further resolution!
I can not attach pictures to my AOL Gold E-mail. Old AOL worked fine and I could attach with no problem. I spent 1 1/2 hours with AOL representative on 2/7/18 and was not able to get the problem resolved. I need and expect follow up help to resolve this problem. Please follow up and get this problem resolved. Had been with AOL since 1990.
We are sorry to hear about your continuous issues with the attachments. Our expert Technicians want to further investigate it. Please call again at 1-888-265-3733.
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Where's AOL software?
Where is AOL software so I can clear cache and rebuild AOL adapter?
Also, Gold is very slow. I've cleared cookies, temporary files, etc. It still runs slow. How about fixing that. Gold was supposed to be the answer to all of AOL's previous issues. It's just more of the same old issues.
One of our Technical Support agents will help you with the slowness issue. Please call our AOL Desktop Gold team at 1-888-265-3733.
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When deleting a list of emails the highlight goes away after I delete so many
When deleting a list of emails the highlight goes away after I delete so many
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents help you with the printing issue. Please call our AOL Desktop Gold team at 1-888-265-3733.
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mouse is stuck in one place
mouse stops moving
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Weird contacts are added to my contact list and reappear as well as others even after I delete them.
contacts
Let me put you in touch with one of our technicians to check if they can help you out. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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The Flag option is not available in AOL Desktop Gold.
Regarding the missing contacts please give us a call at 1-888-265-3733 for one of our agents to assist you.
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Why did AOL Gold change my settings on my laptop?
When I download AOL Gold it changed my file type associations for .htm and .html to AOL Gold. I never authorized this. What other covert changes did you also do to my computer? I absolutely do not trust AOL at all. If AOL was trustworthy, they would have a delivered a quality product first time.
I’d like to have one of our Technical Support agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Help with Android phones & AOL Desktop 9.0
Why did the mail stop loading into my phone a Samsung S5?
Can the phone be upgraded to this other AOL program?AOL Gold is not available for mobile devices. If you experience any issues with mail loading on your phone please contact tech support at 1-800-827-6364 or write them an email at aolmailquestions@aol.com.
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I keep getting a "command box" with "NOT SANDBOXED"
I keep getting a black "command box" and on it says "NOT SANDBOXED". What is this? Makes me feel like my PC is being hacked or something. Terrible system, this Gold. You were not ready for this conversion. Stop this black box situation. I no longer feel safe using AOL Gold.
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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We are unable to replicate this. If you still encounter issues please call us at 1-888-265-3733. One of our Technical Support agents can help you with this.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail Default Settings
I read my mail from top to bottom then arrive at the delete option and after deleting I've elected the option to open the next mail item. Now when the next item opens, its at the bottom of the new mail. Doesn't it make sense for the default to be open at the top/beginning of the mail. Why did AOL change the cursor placement to default to the last position? Opening a mail item in the middle or bottom of the message is just nonsensical. Please make it so opening an email opens at the beginning of the email OR…
We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.
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unable to upload favorite---msg saidwait 5min. i have been waiting 5 hrs. syatem not working
unable to upload favorite---msg said wait 5min. i have been waiting 5 hrs. system not working
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our team at 1-888-265-3733. Our experts are available 24/7 by phone.
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