AOL desktop Gold is working so slow. Hoping that this will fix soon. Thank you
Please fix this
Anonymous
shared this idea
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs
246 comments
Comments are closed-
John McCullough
commented
My Mail loads extremely slow and sometimes not at all. this is happening on all three of my computers. Per your suggestion I updated "GOLD" by uninstalling and re-installing. Still have same issue. Now when I want to chat you want me to pay for that too? Not Happy with a service I pay for. Can't read my mail. Can't read articles here without ads popping up everywhere covering my material. Very annoying..
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Anonymous
commented
I'm having the same exact problem. And I'm feeling the same frustration.
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Kerry
commented
Same here!! If I click on the email "envelope" icon.....NOTHING happens!! Neither the icon in the upper right corner, nor in the mail box column. At first I thought it was my computer so I did a "restart". Well, NOT my computer it's AOL!! I tried to do a chat....holding FOREVER for an Agent, so I called the 800#.....listened to music FOREVER!! so hung-up & "ended chat that never even began"!! Getting to be INEFFICIENT Service since AOL was sold & taken over by other company!! Don;t want to drop because that means all new biz cards, company stationary & most importantly reaching out to 100's of clients to give new email update. Really sucks....wish they had never SOLD to this other company!!
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Randy Ingle
commented
I can tab on an email and the body is empty. I close that and reopen the email and the body will appear. An AOL tech took over my computer remotely but did not fix the problem! I may drop AOL also.
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Andy
commented
Same problem for me. I am also having a problem with the program crashing more often too. I don't know what happened that the desktop software is performing worse than ever. I have had AOL for 25 years and always have to defend my loyalty to my "gmail" friends. I hope that AOL is actively working on this problem and proves them wrong!
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Frank Payne
commented
NO CURRENT EMAIL NEW - OLD - SENT EMAIL shows most recent JULY 26
WHERE IS MY EMAIL SINCE THEN - 3 WEEKS NOT SHOWING!!
EMAIL IS THE WORST I HAVE EVER SEEN -- CONTINUES TO BE VERY SLOW OR NOT WORK AND NOW HAVING RECENT EMAIL NOT SHOWN THIS HAS HAPPENED MORE THAN ONCE LATELY
JUST SORRY SERVICE!!!!! -
Frank Payne
commented
Cannot believe this topic ranked 133
Email is one of the most important features on AOL
NEVER _ NEVER before have we had such a TERRIBLE EMAIL SERVICE
Today for the SECOND TIME in a couple of weeks my newest email shows a JULY 26 date. I am expecting serious business email today and obviously cannot or have not gotten it.
THIS IS RIDICULOUS -- HAVE NEVER seen such poor service from AOL!!!!!! -
Nancye Combs
commented
AOL Desktop Gold has gotten even more slow with high speed Internet and Microsoft 10 Pro. Five minutes to load mail is ludicrous. Either fix it or make it free. What are you doing with my money?
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Anonymous
commented
AOL is moving like a snail when switching from page to page
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Marie Fernandez
commented
I don't know where to enter the problem I'm going to describe. So am writing it here.
Many times, yes many times, I hear voices and conversation and laughter in the background. Employees obviously have open microphones or whatever you may call their sound implements with which they eavesdrop on us. That is totally unacceptable. I have already begun to make inquiries as to which California agency I need to contact to inform them of this happening with AOL.
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Marie Fernandez
commented
I have the same problem too often. Also, "AOL Desktop Gold not Responding" has become a daily affair. And I'm paying for better service. I have a Google and Yahoo account. No problem moving to them with the slow unacceptable service from AOL.
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Harvey
commented
I click on an e-mail and it takes 5-10 seconds for the message to appear. No other application, i.e. Comcast, Gmail, have this problem
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Anonymous
commented
Too many times, I try to log onto mail, or go to sent mail, only to get a message that the program is not responding. I never had this before AOL started this "gold" program. it's not the computer, because while I am waiting for the mail to load, I can go onto google, go to AOL Mail, and get my mail faster than the application, itself, can do. What's going on with this? I may drop AOL altogether over this problem.
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Jim
commented
Fix aol from freezing and speed it up. If not I'll have to change to Gmail
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Anonymous
commented
Performance is horrible. I have been an AOL customer for 30 years and in the past few months the speed and performance are horrible and seem to be getting worse. Freezes up, fails to load, SLOW! It is really unacceptable. It seems as though this is a common complaint. When are you going to address? Why am I paying for this?
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Imogene Boseman
commented
Train your technicians to listen to customers. I have called about this several times...but no one has an answer. For 20 years, I have gone to EDIT, then BROWSER SETTINGS, and could clear my footprints...but no longer unless you cut AOL OFF AND BACK ON!!!! Can you imagine the inconvenience this is!!!
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Imogene Boseman
commented
You cannot clear the browser by going to EDIT, BROWSER SETTINGS and then clear the cache, cookies, etc. What did you change something that was helpful...but leave so many mistakes as is????
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Murray Davis
commented
As a 4-decade AOL subscriber, I'm becoming increasingly frustrated with the slower overall response times for signing on, reading emails, downloading files, etc. How about adding more server capacity to handle the increased working from home AOL users?
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Allen Siegel
commented
Is there a faster AOL. AOL is super slow. Dial up was faster.
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Joan Goodman
commented
Gold is locking me out. It freezes and I cannot easily read e-mails or send e-mails. Where can I go for help on this issue?