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AOL desktop Gold is working so slow. Hoping that this will fix soon. Thank you

Please fix this

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Responded  ·  Product Support responded  · 

To resolve the slowness and performance issues, please try the troubleshooting solutions below:

1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer

3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs

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  • Kurt Morrow commented  ·   ·  Report

    under your welcome page

    and then you have to sign in to voice to complain

  • JOEL LEVINE commented  ·   ·  Report

    Hi team,

    AOL desktop gold is currently acting so slow when signing in and loading emails in the mailbox. For instance, it takes 3-5 minutes just to load the emails or to sign in.

    Hope this will bring to your attention. Thank you and Godless!

  • Anonymous commented  ·   ·  Report

    The print icon is taking up to a minute or more to open for printing

  • betty commented  ·   ·  Report

    If AOL doesn't get their act together, I will soon cancel. It's disgusting. SO SLOW and continually 'NOT RESPONDING' 'NOT RESPONDING"

  • hcwtowing commented  ·   ·  Report

    My Mail loads extremely slow and sometimes not at all. this is happening on all three of my computers. Per your suggestion I updated "GOLD" by uninstalling and re-installing. Still have same issue. Now when I want to chat you want me to pay for that too? Not Happy with a service I pay for. Can't read my mail. Can't read articles here without ads popping up everywhere covering my material. Very annoying..

  • Anonymous commented  ·   ·  Report

    I'm having the same exact problem. And I'm feeling the same frustration.

  • cruisekingllc commented  ·   ·  Report

    Same here!! If I click on the email "envelope" icon.....NOTHING happens!! Neither the icon in the upper right corner, nor in the mail box column. At first I thought it was my computer so I did a "restart". Well, NOT my computer it's AOL!! I tried to do a chat....holding FOREVER for an Agent, so I called the 800#.....listened to music FOREVER!! so hung-up & "ended chat that never even began"!! Getting to be INEFFICIENT Service since AOL was sold & taken over by other company!! Don;t want to drop because that means all new biz cards, company stationary & most importantly reaching out to 100's of clients to give new email update. Really sucks....wish they had never SOLD to this other company!!

  • Randy Ingle commented  ·   ·  Report

    I can tab on an email and the body is empty. I close that and reopen the email and the body will appear. An AOL tech took over my computer remotely but did not fix the problem! I may drop AOL also.

  • Andy commented  ·   ·  Report

    Same problem for me. I am also having a problem with the program crashing more often too. I don't know what happened that the desktop software is performing worse than ever. I have had AOL for 25 years and always have to defend my loyalty to my "gmail" friends. I hope that AOL is actively working on this problem and proves them wrong!

  • FRANK PAYNE commented  ·   ·  Report

    NO CURRENT EMAIL NEW - OLD - SENT EMAIL shows most recent JULY 26
    WHERE IS MY EMAIL SINCE THEN - 3 WEEKS NOT SHOWING!!
    EMAIL IS THE WORST I HAVE EVER SEEN -- CONTINUES TO BE VERY SLOW OR NOT WORK AND NOW HAVING RECENT EMAIL NOT SHOWN THIS HAS HAPPENED MORE THAN ONCE LATELY
    JUST SORRY SERVICE!!!!!

  • FRANK PAYNE commented  ·   ·  Report

    Cannot believe this topic ranked 133
    Email is one of the most important features on AOL
    NEVER _ NEVER before have we had such a TERRIBLE EMAIL SERVICE
    Today for the SECOND TIME in a couple of weeks my newest email shows a JULY 26 date. I am expecting serious business email today and obviously cannot or have not gotten it.
    THIS IS RIDICULOUS -- HAVE NEVER seen such poor service from AOL!!!!!!

  • Nancye Combs commented  ·   ·  Report

    AOL Desktop Gold has gotten even more slow with high speed Internet and Microsoft 10 Pro. Five minutes to load mail is ludicrous. Either fix it or make it free. What are you doing with my money?

  • Anonymous commented  ·   ·  Report

    AOL is moving like a snail when switching from page to page

  • Marie Fernandez commented  ·   ·  Report

    I don't know where to enter the problem I'm going to describe. So am writing it here.

    Many times, yes many times, I hear voices and conversation and laughter in the background. Employees obviously have open microphones or whatever you may call their sound implements with which they eavesdrop on us. That is totally unacceptable. I have already begun to make inquiries as to which California agency I need to contact to inform them of this happening with AOL.

  • Marie Fernandez commented  ·   ·  Report

    I have the same problem too often. Also, "AOL Desktop Gold not Responding" has become a daily affair. And I'm paying for better service. I have a Google and Yahoo account. No problem moving to them with the slow unacceptable service from AOL.

  • Harvey commented  ·   ·  Report

    I click on an e-mail and it takes 5-10 seconds for the message to appear. No other application, i.e. Comcast, Gmail, have this problem

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