aol service is horrible. any room i try to get into takes time. any part of aol i try to get into takes time. this is horrible. i have no other issues with anything on my computer but aol, please tell me why???? and on top of this im paying for sh....service!

Why is my computer so slow? I have a brand new router. This AOL Gold is a joke. Nothing but issues with it. My mail say error cannot send and I am sick of the buffering.

All of this is true but there is so much more that is wrong.

Aol gold is a real piece of garbage, and that is being overly kind. Nothing works correctly. Nothing. Especially the people who wrote the programming for this steaming pile of putrid pachyderm ****, and continue to completely EVERYONE'S total dissatisfaction. I think it's time for a class action lawsuit.

AOL Gold is a disaster! The worst "upgrade" yet! I know you have told us that the "security" is better, but I can't see one single way how that manifests. Actually, there is not one thing in this Desktop Gold that is an improvement over 9.8.2, and in many ways, the software is FAR worse. Here's a detailed list of my complaints:

1. EVERYTHING you do is slower. Every single action taken. Anything you click on takes longer to pop up than ever before. This applies to clicking on a hot link, on a photo, on your mailbox, on any individual mail, on "next" when seeing a slideshow, etc. EVERY SINGLE ACTION you try to take is slower to happen. How on earth do you call this an upgrade? And what does having "better security" have at all to do with slower functioning?The delay which now happens when you click on something, sometimes as long as a full 3 seconds, was NEVER there on any of your previous AOL versions. It makes the overall experience worse than ever before, and clearly more time-consuming.

2.When you click on your mailbox to see what mails you have, there is an ad covering about one quarter of the page, that was on the bottom in 9.8.2, but now is on the right side, covering many of the email subject headings. So you have to expand the box to see the complete heading. This also applies to the text of the email itself, which is now much narrower because of the ridiculous and obnoxious placement of that ad. How on earth is this an improvement, for your members, over the ad being on the bottom? If anything, it shows that you bowed to the advertisers to place the ad vertically, rather than horizontally on the bottom, to place it more in our faces. Is that fair to your loyal members? We now have to expand things to see what was easily visible before! It is an absolutely disgusting aspect of Desktop Gold.

3. When you want to find, and return to, a previous AOL page, all you had to do in 9.8.2 (and all previous versions) was to click on the "down" arrow to the right of the address box. That would bring up the last 100 or so sites you visited. Every single one. But that isn't true any more. Now the list often is missing many of the last ten to twenty sites. It is now a digest, rather than an actual list of ALL sites, as many are missing. How is that an improvement over previous AOL versions? And why on earth would this function be WORSE in a supposed "upgrade"?

4. in previous versions, you used to be able to block any further unwanted emails from a sender by just right-clicking on the sender's address, and then clicking on "block" from the list that appeared. That no longer works. Now, you have to 1)copy the address, 2)open up AOL Mail, 3)click on "block unwanted mail", 4)paste the address into the box, then, 5)click on "save". Five tedious steps instead of one step. Why on earth would you have purposely removed the right-click blocking function in this supposedly "improved" AOL software? How in the world is removing a very important and convenient function an "improvement" over the previous software? Simple answer - it isn't. So why would your software developers have purposely removed this function? Simply disgusting!

5. Many times (but not always) while typing an email quickly, there is a one or two second hesitation before a block of two or three words appear. That NEVER happened in any previous AOL version, and is annoying. Very annoying.

6. I liked the fact that in ALL previous versions of AOL, the favorites list was always arranged as I chose it to be. I would often group many things one after the other, such as multiple sites on the same topic, or many different movie and TV quizzes, etc. Suddenly, and with no warning whatsoever that this was going to happen - the favorites list is now alphabetized. Now it's MUCH harder to find certain things than you think. Oh, you may say, you can always do a search for a specific site, but I often don't remember the exact title of that site! And even if I did, it's still an extra step that was unnecessary before, when, for example, I had twenty television quizzes in a row (sometimes having the word "TV" in the heading, sometimes "show", sometimes "program", etc.) Now, I would have to go finding those saved sites, with multiple queries, as opposed to just visiting them one after another in their ordered placement on my favorites list. And even if I can find them with that search function - why should I have to, when, before, I had them all in a row? And that same ability to search would still be there even had you left the order in the way I liked it before. So instead of offering us the OPTION of having the favorites list alphabetized - you forced it upon us! Why not offer that option? And, once you have a search bar, what the heck is the need to force alphabetizing it? What advantage does that carry? Another absolutely horrendous and totally unnecessary change. So why did you force it upon us?

7.Holding down on the space bar, instead of leading to a s

I'm using AOL Desktop GOLD. Sign in's take almost two minutes. I can go to internet explorer and Firefox, in about 10 seconds at the same time. I'm a paying subscriber to AOL for over 20 years. Fix the problem.

Bad slow too much advertising

AOL is stalling again on opening up pages....even with the NEW UPDATE that I downloaded. C'mon AOL....figure it out!

Very sluggish typing.....may be delayed or may only type a few letters of a sentence! I do NOT like AOL Gold!!! There have been so many issues! My time is too valuable to waste on fighting with your program.

Stop charging people for services that are unreliable.Do you really have someone "in charge" reading these "real" questions that deserve a "real" answer? You have made $$millions of dollars ,people have stayed with you for convenience, and we are receiving LESS in return. Somebody at AOL do something soon please.

Please fix the latency issue of the Aol desktop Gold

Aol Gold slower than the the old Aol' in every category.

AOL Desktop Gold is EXTREMELY SLOW processing mail. What used to take seconds now takes minutes or even hours. For example, today I tried to open an email. The screen displayed the email but when I tried to do anything else (in this case, reply), the screen just sat there. I went to the store. 2 hours later, the screen is the same as when I left it. This is just one example. Yesterday, while trying to read my mail, it took 10 - 15 minutes for each piece to process. More mail was coming in, so I never got to it all. I'm still trying to process it today, with little success. I've used the Windows Task Manager to view the performance, and it appears that with no other tasks running, AOL is taking 35% - 50% of the CPU time. And it isn't doing anything. Something is wrong. Are there any upgrades available for AOL Desktop Gold, or should I just switch to GMail, and give up on AOL after 40 years. Paul K****

OMG PLEASE PLEASE DUMP THIS AOL GOLD! IT'S THE SLOWEST EVER! My PC runs perfect otherwise, do we have another option?
And I Pay for this service each month...

I HAVE A 15 MEG DOWN AND 6 MEG UP! BUT, AOL GOLD IS STILL DOG SLOW TO OPEN SLOW TO READ EMAIL AND MOSTLY DOG SLOW EVERY OTHER WAY. I DO NOT HAVE THIS PROBLEM WITH ANY OTHER PROGRAM, ONLY AOL GOLD.

Why is my typing sluggish?

extreme latency in reading and sending emails. three tech agents and four hours later, still no solution. After 11 years with AOL I may have to change.

AOL GOLD IS SLOW!!!! I HAVE NOT USED. MY PFC IS NOW UP TO 9k BECAUSE I CANNOT FILE THE EMAILS I NEED FILED. aND CANNOT DELETE THE UNNECESSARY ONES. OLD AOL WITH NON-INTERNET PFC WAS MUCH BETTER. SUX!!!!!!!!!!!!!!!!!1

Please do someting with AOL DEsktop Gold. The software is very slow. It took 2to 3mins to open the softwre and the email.I've been calling you for how many times alrdy.

Aol desktop gold (Not responding) keeps on showing up.
Mailbox and as well as opening attachment took several minutes to load.