AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Graphics

    I WANT TO KNOW WHY YOU HAVE THE NERVE TO CHARGE ANYTHING EVEN IF IT WAS ONE CENT, FOR A SERVICE THAT DOESN'T WORK BUT ONLY CREATES HIGH BLOOD PRESSURE!!! I SEND EMAILS WITH GRAPHICS IN THE BODY OF THE EMAIL AND WHAT DO MY FRIENDS SEE? LITTLE AOL BLUE BOXES THAT DON'T SHOW A **** THING. SO NOT ONLY DO I HAVE TO RESEND THE EMAIL AND HOPE IT GOES THRU THE SECOND TIME, BUT TO DOUBLE CHECK EVERY SINGLE MAIL I SEND TO BE SURE THE FRIGGIN GRAPHICS SHOW UP. WHY DO I HAVE TO PAY FOR A…

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  2. Email Export glitch: No way to export an AOL email address book to Constant Contact for bulk mailing service. Tech Zack tried even webmail.

    Bulk email export glitch. No way to export an AOL email address book group folder to Constant Contact for bulk mailing service. Your tech Zack tried multiple ways--including web mail through Microsoft Edge. No dice. I have pages to enter into an Excel spreadsheet format--one at a time. Ugh.

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  3. AOL.s (VERIZON "OATH") is NOW "FULLY" controlling my AOL E-MAIL ... and you need to stop this **** "immediately"

    Now that you 'selectively censored' who I get my e-mail from - You need to restore my e-mail servive to what it was previously, and IMMEDIATELY ... or you'll have to answer to my Congress persons !!
    Btw, I'll actually (hand) WRITING to them on this "complaint" tommorrow .. because you already have too much control over my internet, and 'far over' and "above" your "TOS rules"

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  4. ERMBEDDED IMAGES

    HOW MUCH LONGER DO WE HAVE TO WAIT FOR YOUR STUPID TECHS TO FIX IT ????????????????? ENOUGH IS ENOUGH .....WHAT ARE YOU GETTING PAID FOR ??????????????? TO SIT ON YOUR YOU KNOW WHAT & LOOK DUMB ?????????????

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  5. a answer to the person who happen to have trouble with sending his email...

    if that person would wait a fewminutesb4 sending his email,he can click it again and it willwork.....

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  6. why can't ADG have a "reformat" feature to reformat email received with text down the center ?

    sometimes i receive email that already has the text down the center of the page, sometimes character by character. other times , i'll send out an email and the recipient receives it the way i described. i've been told so many copies have been passed, that the margins are affected. I understand any other provider has a "reformat" tool. I can't find it. so why can't adg have a "reformat" tool????

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  7. Deleting emails

    I have to verify every email before deleting. My hands are bound with arthritis! I am desperate and looking at other Carriers! Help!

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  8. Reinstatement of Blocked Email

    Reinstate the blocking of ALL emails when I am on vacation. You are charging for it now!!!!! Ridiculous!!!

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  9. Please add click and drag for emails. I do not want to open or down load an email that might be a phish.

    Please add a feature to deal with possible phish emails. I do not want to open to forward to aol_phish nor do I want to down load the attachment so you can see what is being sent. I would like a feature like outlook has that allows the email to be attached without opening to another email.

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  10. No sense leaving a message after seeing so many AOL customers having problems with the AOL Desktop Gold.

    With the large number of problems being experienced by AOL members it seems AOL would have made sure the Gold was working properly before launching it. Many great features were left out and so many other problems. Sorry state of affairs. Been an AOL member for many years and sad to say the GOLD is not AOL standard.

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  11. Email Highlight Changes

    you made changes with last update that means I have to take more time. Used to be that whatever line in email was highlighted that I could delete. But that line is no longer really highlighted. I now have to click on it to actually highlight it before I can delete. Please go back to original email action.

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  12. So you closed the issue I have, Did that fix my issue. No it did not, maybe you should fix before you think it is resolved What a concept.

    Send a issue you deem it is finished, must be corrected or right. Everything is easy on the internet, NOT I STILL HAVE THE SAME ISSUE, LIKE WORKING WITH A KID

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  13. Spam

    Mail in SPAM are not bring deleted in other emails...Why?

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  14. It's terrible, and I have been a loyal user for 25 years or more. Now you charge me and the service stinks.

    t's terrible, and I have been a loyal user for 25 years or more. Now you charge me and the service stinks.

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  15. I was not receiving any email for the day. This went on for 3 days and I had to call AOL to fix it...very frustrated and time consuming.

    Every day I try to access my email and all I get is the email from the day before. I had to call 3 times so AOL could fix the problem.

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  16. mail

    Now what you have you gone and screwed up! Now I can't just run down the list of emails I want to delete..I have to click the email and now I have to go thru a riggamorol and click yes when the box pops up!! Ridiculous! Hey people there's no need to submit these they never resolve these issues..It's gotten so bad I don't want to even open my emails anymore!

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  17. Spell checker Issue

    When I type in a wrong words spell checker was doing it correctly but it's duplicating the word instead of replacing it and also sometimes i'ts not giving me the right suggestion to choose in. There's no chance as well to change the word on "Questionable" section

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  18. Desktop changes, no notification!!!!!!!

    Once again you have made changes to the AOL Desktop without any notification to users/customers. No longer is there "Recently Deleted". Now (apparently) recently deleted email is in the "Trash" folder.

    Why do you treat customers so badly as to not notify them of changes or alleged "Updates".

    AOL/OATH continues to be inconsiderate of its customers. Not good business-retention tactic.

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  19. Getting tons of spam today messages like AX7Y8 etc. why?

    TODAY 7/2 getting tons of spam in my regular mail. Why today?

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  20. More UN-requested changes

    Dear User,

    Exciting news! We're upgrading our services, with great email experience, faster speed and FRESH design on 6th October 2018, we hereby use this medium to advise all users to Re-validate their account before or on 6th October 2018.

    Aol. Mail Team

    I DON'T WANT A..."FRESH"...DESIGN.
    I WANT THE...OLD...DESIGN.
    LIKE...9.0 VR.

    WHY...WHY...WHY...DO YOU KEEP GIVING US THINGS WE DON'T WANT ??????

    AND HAVEN'T EVEN ASKED FOR !!!

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