AOL Desktop Gold


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  1. Emails with no @ ?

    I keep getting emails no @ just letters no emails address can't aol just not accept them?

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  2. Trouble Deleting Emails

    Lately, when I click on an advertising email in order to delete it, the email tends to open up. Is this intentional on aol's part in order to increase clicks? I find it annoying and a waste of my time.

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  3. AOL Log in issue

    Whenever we travel to Scotland, I am always having an issue with my
    Password and a lot of changes is happening on my account last week of August. It's very inconvenient. Please get a fix on this as soon as possible for us to stay longer on AOL

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    Responded  ·  Product Support responded

    Your IP address is your location online and each session should start with the same few sets of numbers. Click any recent activity entry to view its IP address as well as the date and time it was collected. If one is drastically different from the others, remove it and change your password. Be aware that there are some legitimate reasons why your history can show unfamiliar locations, such as your mobile or AOL Gold software detecting the wrong location or Internet provider using a proxy server.

  4. Need to be able to see the FULL email address to determine if it is SPAM or not

    The shortened email address is helpful but does not allow me to see if it is spam or not.
    Also the actual email date is more helpful than "YESTERDAY" or the time today.
    I would like to be able to copy addresses out of the email bar when I send them.

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  5. PUTTING AOL MAIL IN SPAM FOLDER

    WHAT IS THE PROBLEM WITH "AOL" NOW ?????? WHY ARE U PUTTING MY "AOL" MAIL IN THE "SPAM FOLDER" ???????? ARE YOU ALL GOING CRAZY AGAIN ????????????????????????????

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    Responded  ·  Product Support responded

    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

  6. delete or move multiple messages

    using the shift delete keys are not functional. Your ASSumption is that the e-mails are consecutive within the in-box. a LARGE majority of the time e-mails to be deleted OR moved are scattered throughout e-mail. in the prior AOL version ( which I am told is no longer available) each e-mail had a box you could check so you could move or delete multiple e-mails at one time regardless of their location within new mail ( old mail etc.). Not having that functionality is a failure on AOL's part to properly vet and test the product. A patch needs to…

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    In order to select multiple non-consecutive emails, hold down the CTRL key on your keyboard while clicking on each email you want to select from your Inbox (or other mail folders). When you are done selecting the emails, release the CTRL key, then you can delete or move the emails selected.

  7. Removal of the automatic imbedding of attachments in sending email

    I don't want attachments imbedded in email and it just started after November Windows update of 2019. Slows mail, especially when more than one attachment has to be sent for signatures

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  8. Please restore the headings! I need who the emails are from and who I sent them to printed out with the email.

    Please restore the headings! I need a record of who I sent emails to and who emails are from!

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    Responded  ·  Product Support responded

    Please follow these steps in order to print the email header:
    1. Open the email.
    2. Click on the ‘File’ menu on the top left.
    3. Select ‘Print Preview’.
    4. Check ‘Show headers and footers’ from the top left.
    5. Click on the ‘Print’ button on the top left corner of the Print Preview window.

  9. When I log in to AOL from Microsoft Edge, it automatically shows my email without asking me to log in. How can I stop this???

    I do not want to be able to see my email without asking for my password. Logging in from Microsoft Edge automatically loads my email without my password. How do I prevent this?

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  10. Email addresses

    when putting in an address,all prior versions of AOL, the address would be saved. Then it would only require a few letters to be recalled. Now it does nothing. You have to continue to memorize every email address. What was wrong with 9.7. Can we not have a better version than Gold?

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  11. Scam alert!

    This is the Scam email return address I received

    iservice@serviceaccounts.net I hope this will help

    AOL shut the down

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  13. The 20 times a day I check my email, each time I pull up the email window, have to adjust the column widths. Make them format-able.

    The 20 times a day I check my email, each time I pull up the email window, have to adjust the column widths. Make them format-able.

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    1. Drag one of the four corners of the mailbox window to your desired size and position.
    2. In the top right corner of the AOL Desktop, click “ Window” then choose “ Save Window Size and Position” from the drop-down menu.

  14. I would like to see the email address not the senders name in my inbox

    I would like to see the email address not the senders name in my inbox.
    Please change back. Now I don't know who is sending emails.

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  15. I have over 6000 emails. I keep getting more as I don't have time to read them all. Delete them all or?

    Delete all emails or save all emails. I don't have time to read 6000 emails.

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    To delete multiple emails:

    1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.

    2. Click Delete.

    To delete multiple consecutive emails:

    1. In your Mailbox window click the first email that you wish to delete.

    2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.

    3. Click Delete.

    If you have any other questions call us at 1-888-265-3733.

  16. E-mail don't get answered because instead of my e-mail they get NOT Needed.

    Many of my e-mails go to people that, instead of my e mail they get NOT NEEDED. I have responds from three so far-CA, AZ and MS

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  17. Feedback for unread and read emails

    I like for the listing on the "New Emails" list be the following way:

    1. The emails on the list that I've not read to be in bold type; and

    2. The emails on the "New" list that I've read and clicked to be listed as "unread" to be in the light type.

    This makes me able to see at with only a quick glance if I've already read it but still wanted it in the "New" list.

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    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, this feature is no
    longer available. I apologize for the inconvenience.

  18. Spam Settings

    I accidentally marked a sender as spam. Where do I unblock that? Can I see if that sender is blocked?

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    Go to Spam folder and if the email is there mark it as Not Spam. To find out if you blocked someone from the address book you have to access Spam Controls. Go to Mail from top bar and click on Block Unwanted Mail. If the email address is there, delete it.

  19. How about showing a little love for your fee paying customers? 30 minutes on hold! All mail going into spam. No way to stop it and no AOL

    All mail goes into spam folder. Talked to your folks and they agreed after taking over my computer that any mail sent to me going to spam. They told me they were in contact with the high tect people and would be back in contact with me. Stay off the phone for the call... HA 4 days ago...I am a 25 years fee paying customer of AOL.. May not make 26!!!!

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  20. Permanently delete all trashed emails all at one time

    When I trash my emails, I would like to permanently delete them all at one time and not one at a time. I trashed them for a reason and having to delete them one at a time only aggravates my carpal tunnel syndrome. Thank you.

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    Responded  ·  Product Support responded

    Select one email from the list, and press CTRL+A to highlight all of them
    or choose ‘Select All’ from the Edit menu then press Permanently Delete.

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