AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Email will not allow a save on my PC. Have to exit and bring up AOL again.

    Email will not allow a save on my PC. Have to exit and bring up AOL again. Many other AOL buts; thinking of dropping it for another Email service.

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  3. every time I send a email it creates a draft

    Every time I send out a email, it creates a draft, saying no sender, no subject

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  6. GOLD continually does NOT show me my current e-mails. I am PAYING for this and am frustrated. What the **** is wrong with GOLD?

    GOLD should show current e-mails first. Mine continually do not show up. GOLD is a mess.

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  7. Marking an email "UNREAD" does not restore BOLD black.

    It does remove the 'hard-to-see' red check, but leaving the senders ID and subject in gray makes it blend in with all the emails that had been read.

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  8. my current emails are not being displayed on my screen just inbox numbers are growing in numbers

    emails that are not opened just go into the inbox and can not be opened

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  9. import is not working

    AOL didn't work after a system restore. aoL reinstalled. Tool bar, preferences and mail stored on my PC missing. Before the reinstall, the appdata\local\aoldesktopdata\db file was saved to the desktop.

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  11. my inbox isn't working

    my emails aren't coming into my inbox. Only my sent box is showing my emails. This is a pain!

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  12. mail

    I do not like the new version of email started in July 2020. When I click read, the email comes up blank.I close it, click read again and it comes up with the contents. I then have to go to top of email and click "allow xxxx" to be able to open anything in that email. More steps and nothing is improved, please go back to the way it was.

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  13. Mark emails as being read within your file structure after you actually open them up and read them!

    When I see an email in my Inbox, and move it to an email folder of some kind, then click on and open up the email to read it, and then back out - the email still stays bold, without the red "checkmark" on it, and there is NO indication that it has been read. The system always worked the way I just described, but changed today (7/15/20) and no longer works the way it has for years. Whenever one clicks on a "bolded" new email to read it, it should always change state and become unbolded so that one…

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  14. Please fix the copy/paste function - it seldom works and now has a copied bit of text stuck in the copy memory so it's messed up other sw!

    In GOLD, the copy/paste function in Write does not work correctly. Usually it doesn't copy at all; now it is holding onto the last thing I managed to copy in AOL several days ago so that I cannot copy anything else from any application. I just keep getting that same bit of text from an AOL screen. I see others have complained about copy/paste, but you've closed the issue. But it is NOT fixed yet!! Please reopen!! Thanks

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  15. Why am I seeing email from 2019 in my current email

    I get current email after waiting a few seconds, but mail from 2019 is listed below it. Why? Fix this please.

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  16. Still cannot see new email in my mailbox. Must access via other mail. Cannot access or store to my Saved On My PC file.

    Still cannot see new email in my mailbox. Must access via other mail. Cannot access or store to my Saved On My PC file.

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  18. Go back to AOL 9 when it used to work good

    I am having a problem with pictures sent to me. I no longer can see them in my emails. I now have to download everyone without seeing them. Where I used to only have one download window to close for 5 pictures I now have to close five. Get this fixed I'm paying for my AOL and this needs to be fixed!!!!!! Or I will be leaving Aol you have ruined it in so many ways I have been a user since 1998 and Aol Gold STINKS!!!!!!!!

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  19. Mail and mailbox slow to load

    Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.

    The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.

  20. email out

    Email is not working. They say customer support is available to paid subscribers 25/7. I call & get no answer. They say chat is not available due to corona. What about social distance requirements would be a problem with having a chat representative available. It's just an excuse for AOL's terrible service. Why am I paying $18/mo for AOL? Guess I'm stupid, but no more. Time to cancel after 35 years.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Wait times for reaching our call center may be longer than normal due to COVID-19 health and safety considerations for our employees. Thank you for your understanding and patience. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist

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