AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. "Mange folders" is not working

    Manage Folders is not working. I have attempted to delete some older ones and tried adding new ones to no avail. Other options such as "move folder" do not work either.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.

  2. Is the constant sign-in on my iphone AOL app being checked out. Is this the reason when I am asked to get an email confirmation code or ema

    Is the constant sign-in on my iphone AOL app being checked out. Is this the reason when I am asked to get an email confirmation code or email confirmation response is not going through? I couldn't e-file because of the inability to receive a confirmation code.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  3. Emails take forever to receive. I will have someone tell me they just sent me an email and it takes maybe an hour or more to get it.

    Emails take forever to receive. I will have someone tell me they just sent me an email but I might not receive it for hours. And I'm not getting emails from people that are in my address book or replies to emails I have sent to them. WTF is up with AOL. Ever since net neutrality was blown out of the water, the service has deteriorated completely and we pay for it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  4. Mail in draft folder is NOT being sent

    cannot paste the error but it has gone on for three days

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  5. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  6. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  7. fix the mail

    fix the mail so I don't have to keep deleting the mail.I just here and deleted mail that I had permanently deleted a month ago. This happens all the time I can delete mail and days later the same mail is back up again.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  8. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  9. r

    When I log on, all my emails are gone. Yesterday a message from AOL told me steps to get them back.....I HAD to include my mobile number. WHY?? Within hours I started receiving phone calls and the caller ID showed MY name and MY mobile phone number. In other words I was calling myself. This had NEVER happened before I had to post it on your website. WHY?? You should act on all the messages you get about how frustrating AOL GOLD is. I have paid for AOL for so many years...and was pleased with it UNTIL you came up…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    We are sorry to hear about your experience. It does sound like you may have reached a scam customer support. If you are still encountering issues with missing emails please call out AOL Desktop Gold team at 1-888-265-3733

  10. printer won't print my email

    I can no longer print emails. Just started yesterday. It will print other files. Very inconvenient. How do I fix this??

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. Deleting Emails

    We can delete all spams with one click but can not do that for our regular email...which is a pain...BUT when you delete them and only find them to reappear...now that's really a pain in the #$%*&...

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  12. ADRESS BOOK

    WHAT IN THE **** DID U DO WITH MY ADDRESS BOOK ?????? R U ALL NUTS AGAIN ???????????????????????

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  13. Why

    Why when I send someone an Email with a picture and I look at my sent mail all I get is a blank screen with a tiny box in the upper left that can't be opened or expanded? It didn't used to do that. Extremely annoying.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one of our Technical Support Agents investigate the cause of this issue.

  14. LACK OF EMAIL SERVICE

    NO EMAIL SERVICE

    Bad enough all last night (3/29/2019) could not send email. Now today same thing!!! Now just let me save it to "MAIL WAITING TO BE SENT"
    YOU WON'T EVEN LET ME DO THAT!!!!
    WHAT GOOD ARE YOU???

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  15. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. What is going on with AOL mail??

    Often now getting "wait 5 minutes" notice; other options, like address book are not available. Have used AOL over 20 years, but you are going to lose me if this continues.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. Technical support issues re: email

    For the last couple of weeks, almost all of my email is going directly to spam. I've checked every 'settings' and 'email' option available to make sure I have no one blocked, but it still goes to email, EVEN AFTER I have clicked on each entry to say "This is not spam." I've 'chatted' with tech support twice - no luck. I've also called aol twice,
    no luck, even tho one of those calls was to a 'higher level' of tech support. Now what do I do?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  18. Emails: Personal File Cabinet Folders Disappeared! HELP!

    PFC folders: a random selection of about half of my AOL GOLD email folders mysteriously disappeared. The AOL Service Technician advised "not stored anywhere; no way to retrieve". How can this be possible?!
    I lost dozens of old emails with critical information.
    Per an Internet search, this has happened to others within the past 6 months, and has been reported to AOL by others.

    Have the emails simply vanished? They never even turned up in my trash. I want them back!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please reinstate my email ******@aol.com to the Glenview Community Church list serve: Client ID Number: 338496. If you have any questions,

    Please reinstate my email *******@aol.com to the Glenview Community Church list serve: Client ID Number: 338496. If you have any questions, please call me at *--*. Thank you for your assistance to this matter It does not show under settings that I have ever blocked Glenview Community Church

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    If you are not receiving emails, I’d like to have one of our Technical Support agents to help you with this. Please call our team at 1-800-827-6364.

  20. Mail jumble

    Every so often my New mail gets all jumbled showing stuff from 2014, '15, etc. in no particular order. New mail is buried somewhere. The only way to restore it is to restart the computer.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base