AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. What happened to the "refresh" button?

    What happened to the "refresh" button?

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    Responded  ·  11 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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  2. eharmony.com website does not open on the aol browser

    eharmony.com website does not open on the aol browser

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Try to clear the footprints. Here’s how:

    a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    If you still encounter issues call at 1-888-265-3733.

  3. I am currently having trouble opening a certain website in which I was able to use before, the website is Hilton Honors

    I am currently having trouble opening a certain website in which I was able to use before, the website is Hilton Honors

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Try clearing the footprints from AOL Desktop Gold. If the issue persists, please call us at 1-888-265-3733 so one of our agents can further investigate.

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Please power cycle (reboot) your modem/router, by following these steps:
    Switch off and unplug the power from your modem/router.
    Leave both unplugged for 30 seconds.
    Plug the power back into the modem/router and verify that you are again connected to the Internet.

    If you still encounter issues call us at 1-888-265-3733

  5. save web passwords case 06736181

    If a previous feature - from 9.8 - is not working - and may never work - then why not block the menu item with "currently under construction" or some other message and not send the user through hoops that ultimately do not work - just admit the fact that no one has tested this "gold" version.

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  6. Why would it take a full 7 minutes to boot up AOL?????

    Why would it take a full 7 .......(((COUNT THEM!)))....... a full 7 minutes to boot up AOL!! Evidently you people don't use your own browser or it would miraculously work PROPERLY!!!!!!!

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  7. Resolution options

    I cannot change the magnification! I need to decrease the view to be able to see ALL of the game I'm trying to play. I used to be able to hold the ctrl button down and use the mouse wheel to fit more in, but now it's USELESS! The aol Tech THAT I PAY FOR could only change the resolution on my WHOLE COMPUTER! This left me with tiny icons and print EVERYWHERE ELSE! When I was not satisfied, he closed chat and left me stranded with the awful "new" resolution. It took me a while to change it all…

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    To zoom in on a page you can use the keyboard combinations of “Ctrl” and "+ ". Also, you can click on Edit on the top left corner of the screen and select Zoom from the drop-down menu.

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