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34 results found

  1. Complaining once again to the Government against AOL.

    Happened twice today when I make a post to my FB page from a newsfeed article....AOL FREEZES AND SHUTS DOWN MY FB! Looks like all of my complaints of this same problem for 1 year or more is being ignored and NOT fixed. I guess I have to file another complaint with the US Government again!

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    0 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

  2. Give us the option to save browsing HISTORY like Chrome, Firefox, etc.

    Would be great if AOL Gold preserved our history of sites visited like Chrome, Firefox, etc. I have my browser set to 'remember the last browsing session.' Recently had a crash and some of my open web pages could not be retrieved. Because there is no history of previous sites I have visited that extends very far back, I cannot locate several important web pages I had open.

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    3 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    Please go to Edit – Browser Settings – Tabs – and check the ‘Show browser windows open during last session’ option. (changes are saved automatically)

  3. Since the March 4, 2019 update 11.0.2197, my AOL Gold 9.8.2 has shut off many times per hour. Task Master shows the AOL memory at 55% and di

    Since the March 4, 2019 update 11.0.2197, my AOL Gold 9.8.2 has shut off many times per hour. Task Master shows AOL using 55% of my memory and 98% of the disc when this happens. I called your tech support on March 8 and was told to uninstall/reinstall AOL Gold. This has not helped. What is happening with this new OATH update?

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    0 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  4. AOL One Point is not compatible with Desktop Gold or Edge. Only with Chrome. You call this a benefit?

    Your tech, Zak tried to find an extension for Aol One Point for Desktop Gold and also Edge. He found One point was not Compatible with either browser, only Chrome. This is ridiculous. Who was asleep at the switch? Please correct this. Otherwise remove One Point because it is not a benefit or else sate its limitations

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    1 comment  ·  Browser  ·  Admin →
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    0 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    The AOL Desktop Gold browser is based on the Chromium Embedded Framework (CEF) which is a simple framework for embedding Chromium-based browsers in other applications.

  6. Why does Welcome Page carousel stop??????????

    Why does Welcome Page carousel stop??????????

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    1 comment  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    If the news carousel is not moving, that’s because the cursor is hovering over the photo or the links, which paused the rotation. To restart the rotation, simply move your mouse off the image or links and it will resume.

  7. Tech support

    Three days ago I posted a "feedback" which was removed by the moderator with a note to contact "tech support" - I called and went through all the hoops - name, email address, code to cell phone - what is the problem. THEN she transfers me to "tech support" who was she? Tech support then wants all the same hoops - why? Girl one said she would transfer the data - NOT ! So started the frustration - Girl two finally admitted that my original concern doesn't work and maybe - some day it would be addressed by software designers.…

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    2 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  8. What happened to the "refresh" button?

    What happened to the "refresh" button?

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    Responded  ·  11 comments  ·  Browser  ·  Admin →
  9. eharmony.com website does not open on the aol browser

    eharmony.com website does not open on the aol browser

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    0 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    Try to clear the footprints. Here’s how:

    a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    If you still encounter issues call at 1-888-265-3733.

  10. I am currently having trouble opening a certain website in which I was able to use before, the website is Hilton Honors

    I am currently having trouble opening a certain website in which I was able to use before, the website is Hilton Honors

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    0 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    Try clearing the footprints from AOL Desktop Gold. If the issue persists, please call us at 1-888-265-3733 so one of our agents can further investigate.

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    0 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    Please power cycle (reboot) your modem/router, by following these steps:
    Switch off and unplug the power from your modem/router.
    Leave both unplugged for 30 seconds.
    Plug the power back into the modem/router and verify that you are again connected to the Internet.

    If you still encounter issues call us at 1-888-265-3733

  12. save web passwords case 06736181

    If a previous feature - from 9.8 - is not working - and may never work - then why not block the menu item with "currently under construction" or some other message and not send the user through hoops that ultimately do not work - just admit the fact that no one has tested this "gold" version.

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    0 comments  ·  Browser  ·  Admin →
  13. Why would it take a full 7 minutes to boot up AOL?????

    Why would it take a full 7 .......(((COUNT THEM!)))....... a full 7 minutes to boot up AOL!! Evidently you people don't use your own browser or it would miraculously work PROPERLY!!!!!!!

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    0 comments  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  14. Resolution options

    I cannot change the magnification! I need to decrease the view to be able to see ALL of the game I'm trying to play. I used to be able to hold the ctrl button down and use the mouse wheel to fit more in, but now it's USELESS! The aol Tech THAT I PAY FOR could only change the resolution on my WHOLE COMPUTER! This left me with tiny icons and print EVERYWHERE ELSE! When I was not satisfied, he closed chat and left me stranded with the awful "new" resolution. It took me a while to change it all…

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    1 comment  ·  Browser  ·  Admin →
    Responded  ·  Product Support responded

    To zoom in on a page you can use the keyboard combinations of “Ctrl” and "+ ". Also, you can click on Edit on the top left corner of the screen and select Zoom from the drop-down menu.

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