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AOL Desktop Gold


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59 results found

  1. Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

    Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

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    0 comments  ·  Browser  ·  Admin →
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  2. My ADG is not opening if my Mcafee firewall is turned on.

    The sign on screen of ADG is not showing up. After TS withwith tech. It is the firefall of my mcafee thats blocking me. Please check.

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    0 comments  ·  Browser  ·  Admin →
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  3. Access Denied You don't have permission to access "http://www.haband.com/" on this server.

    Why does this happen. I don't know how to correct this issue. I have been on this website a number of times. See below for outcome:

    Access Denied
    You don't have permission to access "http://www.haband.com/" on this server.
    Reference #18.3ce04817.1582857469.2bdc10ac

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    0 comments  ·  Browser  ·  Admin →
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  4. Aol Browser and FB posting not working!!!!!

    Here I go again...another freeze up of AOL and a shutdown of my FB when I go to post something. This has been an ongoing issue for over 1 year and been reported to the government. Was given FREE aol for a few months and problem remains. Fix the **** thing or I am back to complaining with the government!

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    2 comments  ·  Browser  ·  Admin →
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    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  5. Picture and font

    Usually when I open up the AOL page, the font is partly hidden, or the picture is cut off, or it too wide to fit this 21 inch screen, and it becomes a constant hassle to always having to readjust the screen size or font size. It would be nice if that was all taken care of as being programmed into the AOL browser, just saying.

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  6. why is aol blocking my access to foxnews.com on your welcome page?

    why is aol blocking my access to foxnews.com on your welcome page?

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    0 comments  ·  Browser  ·  Admin →
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  7. URL is being Blocked

    www.prosperitybankusa.com will not accept my url address. that website has been accepting this for years. It no longer shows the section where I can log in to my bank. please fix

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  8. I'm getting "An error has occurred. Please try again later." when I click reply in one of the items in AOL Gold. It was working before. I al

    I'm getting "An error has occurred. Please try again later." when I click reply in one of the items in AOL Gold. It was working before. I already updated the Adobe flash player. Please fix this. Thank you

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    2 comments  ·  Browser  ·  Admin →
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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

  9. AOL Gold......I mean "OOPS"

    After more than 600 revisions to this defective browser (since I got duped into signing up) it still crashes all of the time and won't open websites, even after I just had them open moments ago. They finally got the browser to open up and start without crashing, but almost daily I have to completely reboot my computer in an attempt to get this horrible thing to even attempt at working properly. I see they are now offering a "Pro" version of AOL Shield....hmmm. I wonder if that one will operate without crashing all of the time.....

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    2 comments  ·  Browser  ·  Admin →
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  10. I was transferring information from word into my FACEBOOK link from a newsfeed. All of a sudden, I lost my Facebook tab and the tab from th

    I was transferring information from word into my FACEBOOK link from a newsfeed. All of a sudden, I lost my Facebook tab and the tab from the newsfeed. The word doc remained. This is happening constantly and I have complained constantly. When is this going to be fixed. Email me back @ **@aol.com on why this keeps happening. Today it said do you want to reload the Java Script (for the FB tab). I said YES and it did NOTHING....and just continued to be FROZEN!!!!

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  11. Pop up interference Removed the pop up on the aol gold homepage cause it's really an inconvenience whenever I'm reading the news/articles o

    Pop up interference

    Removed the pop up on the aol gold homepage cause it's really an inconvenience whenever I'm reading the news/articles on the aol homepage. Do not let any pop up interfere with tne news article.

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    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

  12. Have to use another Browser to get the info for American Express Aol Desktop Gold does not let me see my transactions or payment info

    Aol needs to fix their AOL Desktop Gold so that I do not have to use another Browser to get the info I am looking for.Especially since I stll pay for this service

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  13. Ridiculous advice.

    The advice about expanding your browser does not work. You can't move the sides in or out. Why don't you just quit re-inventing the wheel? Now I can't even read things from my cousins. STUPID

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    0 comments  ·  Browser  ·  Admin →
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  14. AOL Gold browser freezes up, locks, won't load even it's own pages

    Really? I have to close the browser, and completely reboot my computer to get this browser to work properly? While this one is busy not doing anything, using half a gb of ram, I can open AOL Shield and go to the website I can't get Gold to open. Geesh, almost 300 revisions now and it's still a pain in the .............

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    11 comments  ·  Browser  ·  Admin →
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    1 comment  ·  Browser  ·  Admin →
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  16. Stories from Boredom Therapy cause the background to disappear

    Boredom Therapy stories cause the Background Displays to disappear. I see other complaints about this and nothing has been done - why not? It has happened twice so far today and I've only been on for about an hour. either fix it or get rid of the Damned Boredom Therapy, it's a total waste of time any way.

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  17. Disappearing Content In Open Windows

    When reading an article all the windows go blank. I have to log out then back in. Now I have to find where I was. Fix this problem!

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  18. realtor.com not working

    realtor.com is not working properly, when calculating commute time, it just shows please refresh browser and can't click on the heart button,

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  19. Aol Gold Disappeared Off Laptop

    Aol Gold keeps disappearing off my laptop. I have reinstalled it 2 x's in the last month. Think you should know about this bug!

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    8 comments  ·  Browser  ·  Admin →
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  20. Blue circle dance has to stop or AOL will be uninstalled forever. Been with AOL for 30 years ********@aol.com is me...

    Technical support refers one to Spain and an English man who tries to fix it and then wants you to buy 2 other services - close to $300...wtf

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

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