AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Features need to work!

    FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds…

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  2. Account Verification - Too Long

    ACCOUNT VERIFICATION –

    The account verification process on phone calls is too long and cumbersome. Some customers, including me, do not have the phone options required to process verification. Surely, AOL can simplify this verification process.

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  3. Packaging of plans

    Why can't aol package plans mbr's wants instead of offering Plans that members don't want, such as: AARP, McAfee, & Search and Recovery,Barkbox. Items that I would want packaged (bundled) for one low price are: System Machanic, SuperAnti Spyware, Walware Bites,CC Cleaner, AOL 1 Point. Give me what I want and NOT what I don't want.

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  4. AOL doesn't post my feedback. I going to discontinue AOL DataMask and get out of here

    AOL doesn't post my feedback. I going to discontinue AOL DataMask and get out of here

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  5. Ads

    too many ads- testing

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  6. user names

    Don't like the idea that you are unable to add or delete users from the main account anymore.

    For some reason one of my user names disappeared when contacting help. I was advised that the master account would be no longer available to add/delete/modify user names under the master account, and the user that I can see under the master account was deleted. They were not able to even give me a reason why it was deleted and couldn't even help me put the user name back under the master account after aol deleted for no reason.

    I pay $28.00…

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  7. Need to tell customer full ramifications

    I am furious!!!!!! On July 2 I worked with your tech Algen Albino as my aol screen had frozen. He suggested I install System Mechanic for $4.95 a month which i did and which took a great deal of time. On July 3 I opened my computer and could not get on AOL Gold and my recycle bin had been completely deleted. Today I talked to a tech support Alex and he deleted System Mechanic from my computer, but said I could sign up for something at a cost to try and restore some of my recycle bin. I refuse…

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  8. Saddened

    I have been a paying user for above 20 years, and Gold is the worse yet! It is too cumbersome to sign into, it is slow, regardless of the speed of my CPU or Internet. I like using AOL because I use it for business purposes, and most people I deal with are surprised that I still use AOL when there are sites that offer free email. Please AOL address the issues that are being posted by other users because I agree with everyone of the ones that I read. If these issues are not cleared up, I will soon…

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  9. all what i need from AOL to have it work right that's all.

    AOL desktop gold not working for any sup account under the primary account even they collect the member fee with a promise of a legal contract between AOL and members to provide access ,service and full function to primary account member and at least two sup screen account . i have one sup screen for my son for more than a month tell this moment my AOL unable to fix the e-mail (send,receive or accesses all his saved e-mails and email files ) also favorites files he created and saved a lot's of websites he use been lost and not…

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  11. Customer service

    AOL has gone beyond having the worse CUSTOMER SERVICE department in the industry. The people overseas make up policies as they go along. Supervisors think everything is a joke. AOL has got to stop this crapola bring these jobs back to the United States. One gets what one pays for. You are running SWEAT SHOPS. Low pay means lousy service. AOL makes millions upon millions of dollars. AOL can afford to pay Americans to perform a better "experience" as AOL uses all the time. Enough is enough. No more games. Membership fees are not paid for 'sub standard' work. We…

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