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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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65 results found

  1. my no coat ao, address for seniors

    i am retired and years ago i was offered free aol email address is this still possible because m income is limited long time aol member

    i have other email gmail for phone and microsoft for compter but love my email aol but having problem afforing

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  2. ADG delete option for the username(s)

    Delete option for the username(s) on the log-in page of ADG

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    Reviewed  ·  4 comments  ·  Account  ·  Admin →
  3. SCREEN NAME ORDER

    on my new laptop I entered our 4 screen names, NOT in order, there should be a way to change the appearance order as mostly used 1st & 2nd instead of at the bottom, it's annoying.

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  4. Reporting AOL Software Problems

    I had reported a technical problem about printing from the AOL software that was diagnosed by your technical team as being a bug in the AOL software. Today, when i followed up on the problem with technical support, I was told I also had to report it as a "bug"! Why would I (the customer) have to report something "twice" that had previously been been determined to be an AOL software problem???? That should be handled internally within your support group!

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  5. Threatening behavior in chat rooms

    So if I don't report threatening behavior while the person is the chat room, AOL refuses to do anything about it.

    AOL must not care about its members' safety.

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  6. Use an alternative method of verification besides a text message.

    For account verification you use texting. There are still people who use landlines. I had to call someone I know who has a cellphone, have the verification number sent to them, and have them call me so I could verify. Ridiculous.

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  7. Get rid of the guce on desktop. I uninstalled and reinstalled still can't et rid of it. Pain **********

    fix the guce mess. I have been using since the 80's now my emal won't load

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    Reviewed  ·  12 comments  ·  Account  ·  Admin →
  8. MY account

    My email address is *********@aol.com

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  9. AOL Account Username

    If we are already paying $14.95 per month for using AOL, we should NOT be charged additional amount to add another sub user name to our account. I think it is totally wrong to have to open a NEW account.

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  10. Felii de salam

    asdasdasgasdasd

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  11. SERVICE

    GET RID OF LOUSY,DANGEROUS SUPPORT TO MY COMPUTER. THEY ALWAYS DO DAMAGE TO MY MACHINE OR ADMIT TO VERIZON YOU HAVE LOST ANOTHER CUSTOMER...THOUGHT SERVICE WOULD IMPROVE. IT DIDN'T

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  12. CUSTOMER CARE

    When asked for a reply especially from a paying customer; do not simply ignore! this is common rude, care not attitude employed by AOL. Read all the comments in the comment section also. Never a response. AOL Gold is a step backward and every inquiry on what isn't working correctly is answered by "We Are Working On It," without results in many instances ever being accomplished.

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  13. We're glad you're here

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  14. securing my account

    I get a little tired of being asked to secure my account with my phone
    numbers. You already have them. QUIT

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  15. Features need to work!

    FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds…

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  16. Account Verification - Too Long

    ACCOUNT VERIFICATION –

    The account verification process on phone calls is too long and cumbersome. Some customers, including me, do not have the phone options required to process verification. Surely, AOL can simplify this verification process.

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    Reviewed  ·  2 comments  ·  Account  ·  Admin →
  17. Packaging of plans

    Why can't aol package plans mbr's wants instead of offering Plans that members don't want, such as: AARP, McAfee, & Search and Recovery,Barkbox. Items that I would want packaged (bundled) for one low price are: System Machanic, SuperAnti Spyware, Walware Bites,CC Cleaner, AOL 1 Point. Give me what I want and NOT what I don't want.

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  18. AOL doesn't post my feedback. I going to discontinue AOL DataMask and get out of here

    AOL doesn't post my feedback. I going to discontinue AOL DataMask and get out of here

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  19. Ads

    too many ads- testing

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    Reviewed  ·  1 comment  ·  Account  ·  Admin →
  20. user names

    Don't like the idea that you are unable to add or delete users from the main account anymore.

    For some reason one of my user names disappeared when contacting help. I was advised that the master account would be no longer available to add/delete/modify user names under the master account, and the user that I can see under the master account was deleted. They were not able to even give me a reason why it was deleted and couldn't even help me put the user name back under the master account after aol deleted for no reason.

    I pay $28.00…

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    Reviewed  ·  2 comments  ·  Account  ·  Admin →
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