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80 results found

  1. Beta 2454 STILL "Not Responding"

    This has been a continuing problem for me..
    Your previous request to me was:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the
    drop-down menu.
    3. Type a short description of the problem, and click Send.

    Tell me please, How do I "Open AOL Desktop Gold" to send a "Bug report" when it does NOT RESPOND?!!

    There would be NO PROBLEM showing after it opens .

    Today, with this one. I had to cancel and restart AOL about 5 times before it opened!! ... It remains locked up showing…

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  2. Traffic spot IM ref - what is it and why do I keep getting it?

    Traffic spot IM ref - what is it and why do I keep getting it?

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  3. Menu keeps popping up

    PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!

    This menu box keeps popping up with every click of my mouse...
    (Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the…

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    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

  4. AOL Desktop Gold takes time to sign in (Not Responding)

    Please check AOL Desktop gold since I am constantly getting (Not Responding) after signing in.

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  5. I cannot download an email attachment or print an email to a PDF printer. I have reported this bug 3 times and no response.

    Fix AOL Desktop Gold. I expect to get what I pay for. I have reported this bug 3 times and no response. This problem started within the last 2 weeks. I can go to AOL in a browser and then I can either download an attachment or print to a PDF printer. Why is it not working in AOL Desktop "Gold?" I have been using the same computer, with the same settings, with the same operating system, with the same network, with the same internet provider for at least 7 years. Also, get rid of all of the awful ads…

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  6. I keep getting this ad and it will not let me open somethings on my time line...Printable PDF (Free) - Download PDF Download Here yourpdf.on

    Need to get get rid of this Ad.....Printable PDF (Free) - Download PDF
    Download Here yourpdf.online
    OPEN

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  7. When I am in AOL my "w" key types out an "r" and my "g" key types out an "o" this ONLY happens in America on line. Please advise.

    When I am in AOL my "w" key types out an "r" and my "g" key types out an "o"
    this ONLY happens in America on line. Please advise.

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  8. reply button

    When I try to forward or reply to my email - it causes my AOL desktop to freeze. This happens quite frequently - just in the past month it has happened several times.

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  9. Location Setting

    Location Setting

    Location setting from welcome page does not transfer when extended forecast is requested.

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  10. Password

    Why is my save password checked off. I never checked it. I undo it and it's there next time I sign on

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  11. UPGRADES TO GOLD

    MY MAIL, SAVED ON MY PC, WAS LOST WHEN YOU UPGRADED GOLD TODAY BUT IT HAD AN ERROR IN THE UPDATE AND WOULD NOT OPEN. MICROSOFT MESSAGE WAS THAT A FILE WAS MISSING SO I SHOULD UNINSTALL AND REINSTALL GOLD. I DID THAT AND GOLD NOW OPENS BUT EVERYTHING IS LOST EXCEPT MAIL NOT YET OPENED--THIS SHOULD NEVER HAPPEN

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  12. chat room

    Every time I go into a chat room after I type a few sentence I get frozen out. I need to go out then back in then it happres again. This happens on both my computers. Any suggetions

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  13. AOL needs to stop pushing software on its customers. One just ruined my computer hard drive.

    Years ago I had purchased Systems Mechanic, discovered it didn't live up to its performance and I canceled it. Then last year, AOL representative pushed hard for me to buy the new version, saying it would really help me keep my computer running well. Yesterday I had done a memory defrag that recommended several passes. Then right after I noted suddenly I could no longer transfer files from my C drive for a weekly back up session. I have a contract with HP Smartfriend and the tech support did an excellent job in trying to get my file transfer working…

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  14. Not an idea, but a question. Why is the word Archive in my list of folders and where did that come froml?? AND I can not delete it !!

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  15. RISKY CONNECTION BLOCKED !!!!!!!!!!!!!!!!!!!

    NICE GOING *********** AOL !!!!!!!!!!!!!!!!!! FROM McAfee : RISKY CONNECTION BLOCKED: IP ADDRESS: 51.68.170.59
    PROGRAM: AOL DESKTOP GOLD FIX IT OR I'LL FILE A REPORT AGAINST YOU !!!!!!!!!!!!!!!!!!!!!!

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    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. Trend Chaser

    One of your pages 9/71: "Only someone with an IQ of 130 can pass this quiz" by Trend Chaser. When you click on it Norton blocks it as an unsupported technical site.

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    Support Request  ·  Product Support responded

    I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.

  17. Why AOL gold Icon is Not Working

    AOL Gold icon is not Responding? Checkout the reasons why your AOL gold icon is not responding:

    Poor Network Conditions
    Bad Connection to Source Files
    Incompatible System and Software
    Virus or Malicious Program
    Outdated Software
    Bad Windows Update
    Virus or Malicious Program

    If you want to solve these kind of errors then please check the troubleshooting tips at https://www.emaildesktopgold.com/troubleshoot/aol-gold-icon-not-responding/

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  18. I was trying to ignore someone in a AOL chat room and their name does not show up on the list so I can't ignore them.

    Next time it happens, I will first try ending AOL session and trying again, and then after that I will try to reboot my computer to see if it works.

    Note: this is random screen names, not one person, and sometimes it works sometimes it doesn't. A total random problem.

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  19. Unusual AOL problems the last couple of days.

    Has anyone else experienced unusual difficulty with AOL the last couple of days? Here's what's been going with my aol: 1) I take steps to save an email to a new folder. The email does not show anywhere in the new or old or deleted sections, but the new file folder with the saved email is not showing up in the saved area or anywhere else. 2) I wrote an email and clicked to send it. It doesn't send. I give it a few minutes and then click send again. It doesn't send this time either, and doesn't give me…

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  20. AOL Desktop gold/Page is not fully opening in mail

    The x button to close the window from the read mail is dissappearing from view on the upper right hand corner.

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    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

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